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1 question
11 months ago
has the manufacturer of this product been changed or has something been changed? for some time now i have always had really hard, tough beans in it and also lots of stems. used to be one of my favorite products, but now i'm thinking about not buying it anymore.
11 months ago
Hello IceTeaHamster, thank you for your message. We are sorry to hear that the much appreciated treat has not been available recently. In view of your description, we understand your disappointment. To enable us to make further enquiries with the relevant specialist department, we would ask you to send us the best-before date and the batch number (a combination of numbers and letters). Best regards, your M-Infoline team
11 months ago
07/2026 L7453 The others have different batch numbers and were also the same...
11 months ago
Hello IceTeaHamster, thank you for your information. Your product was manufactured at the end of July 2022. However, neither the recipe nor the manufacturer has changed. Instead, last summer was very dry and hot. This meant that the beans had to protect themselves more against drying out towards the end of the season. For this reason, the skin of the beans has become somewhat firmer and tougher, which can affect the bite.
However, this is an unavoidable effect that can hardly be influenced. We were also able to detect this slightly in two samples we tasted. Of course, there should not be any additional stems. It is very likely that there was a short-term problem with the system, which meant that not all the beans were tapped correctly. We apologize for the deviation. We will contact you again privately. Best regards, your M-Infoline team