M-Classic Buttergipfel
Brand: M-Classic
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11 questions
It is inexplicable to me how you can be so stubborn .... I took 2 croissants out of a new bag last night and let them defrost/rise covered at RT for 7 hours, then brushed them with coffee cream and baked them for 15 min at 180 degrees hot air. For comparison, I prepared one from the same bag according to the instructions. There is a WORLD of difference between the two versions, the volume of the pre-defrosted croissants is much larger and they are also baked through compared to the one baked according to the instructions. If people prepare the croissants according to the instructions, are not satisfied and then no longer buy them, the same thing happens to an actually good product that happened to many others before it: it is removed from the range because there is too little demand for it, only to be replaced by a cheaper, inferior product - that would be a real shame
Hello Chur69, thank you for your feedback and for documenting it with the photo. The new production process is the basis for consistent quality. The recipe has not been adjusted, but our aim is for the new production process to give the top more volume and an airy structure with clearly recognizable layers. The baking result is very much dependent on the domestic oven and how it is used. For "hot air" or "top/bottom heat" without steam, we recommend placing an additional, heat-resistant container filled with water in the oven during baking. For example, you can place a casserole dish with water directly on the bottom of the oven. This allows the peaks to rise better and develop their volume nicely. It also gives them a nice shine. We recommend you try this procedure. Best regards, your M-Infoline team
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... and no, the new recipe doesn't work nearly as well as the old one. We've been testing it for over a year now. The results with frozen blanks were disappointing compared to the overnight defrosted ones. The packaging should also state the defrosting method. It would be a shame if a very good product were to disappear just because it was prepared incorrectly. If you don't have time and accept the poorer quality, you can still bake the croissants frozen.
Hello Otaner63, we have not changed the recipe. However, the croissants are now produced on the new croissant line. We have not made any changes to the baking instructions either. These are tried and tested and will therefore be retained. Best regards, your M-Infoline team
Changes were made about 3 years ago. If you bake the croissants according to the instructions, they don't rise properly. We tried this again and again for over a year, but if you bake the croissants as previously instructed by leaving them to rise overnight, you always achieved good results. I cannot confirm your good results with the frozen dough pieces and recommend that you try out how the croissants might turn out.
Hello Otaner63, thank you for your feedback. As we haven't received any feedback on the croissants, we don't see any need to change the baking instructions. But of course you are free to bake the croissants however you think is best. Best regards, your M-Infoline team
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Hello, why is the Black Forest cake no longer available according to the old recipe, I know sooo many people who miss the old Black Forest cake, it is no longer as tasty as it used to be. Where has the real cream gone?
Wrong post... there are 2 Black Forest gateaux... you may have got the MClassic one
Hello sydneys, thank you for your question. We have various Black Forest products in our range. We will be happy to look into your request. However, could you please provide us with more detailed information about the Black Forest gateau in question (size, price, place of purchase, etc.)? Best regards, your M-Infoline team
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Why are you stopping this product? It's a shame, because it's a product I really liked, and it's also from Migros (Mclassic). Is there any possibility and hope of ever seeing it again in the frozen section? 🥺 Thank you in advance for your reply. 🙏🏻 Warum stellen Sie dieses Produkt ein? Schade, denn es ist ein Produkt, das ich geliebt habe und zusätzlich zur Marke Migros (Mclassic). Gibt es eine Möglichkeit und Hoffnung, es eines Tages in der Tiefkühlabteilung wiederzusehen? 🥺 Danke im Voraus für deine Antwort. 🙏🏻
Hello Nikola1203, thank you for your inquiry. We are sorry that you are missing your favorite from our shelves. Given your description, we understand your disappointment. You are right to contact us so that we can check the whereabouts of your favorite for you. We will be happy to answer you in German. If you would prefer us to reply in French, please let us know. We still offer the M-Classic Buttergipfel. However, they are only available in German-speaking Switzerland and Ticino. You can check availability in your area here. The varieties were much less popular in French-speaking Switzerland. That's why we replaced them with the croissants from "Fournil de Pierre" with the article number 1601.097 (not available online). Perhaps you like them just as much? Best regards, your M-Infoline team
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Butter summit branch would be great, you could also buy these for baking 😉
Hello Meliiii, thank you very much for your message. We took the Buttergipfel Branches for baking out of our range a few years ago. Unfortunately, the product did not appeal to all our customers. You will therefore still have to buy the Buttergipfel Branches in the sweet self-selection range. Best regards, your M-Infoline team
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Unfortunately, filling and weight distribution is still a problem. We bought 4 packets of 12 portions each for 48 people, but unfortunately there were only 10 croissants in 2 packets. Unfortunately, the bags are not marked with batch numbers and cannot be traced. I could send a photo. I know that we have other problems to solve but, as a consumer, if it says 12 portions, there should be that many inside.
Hello Profigipfeli, we are sorry that two packs did not contain enough pieces. Please send us a photo of the packaging with the reference number 20210627-0326 to m-infoline@migros.ch. Best regards, your M-Infoline team
Hello Profigipfeli, thank you for sending the pictures. When producing M-Classic Buttergipfel, we check the contents using a scale. We also check the bag contents manually at regular intervals. We did not notice any deviations during the manual counts for the production in question. In the packing process, there is no continuous control of the number of packaged items. For this reason, a deviation in the bag contents may occur in individual cases if the weight of the peaks fluctuates. If the peaks are heavier, the bag will reach the weight even with too few peaks. Best regards, your M-Infoline team
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Thank you for your answer, but I also paid Fr. 7.95 in mid-April - with 12 croissants, so your answer is not correct
Hello 2099311538089, thank you for your feedback. We have had your case checked again and found out that the bag contents are also counted manually at a defined interval. The last productions were checked, but there were no deviations in the manual counts. However, there is no continuous control of the packaged quantity in the packing process. For this reason, it is possible that in individual cases a deviation in the bag contents may occur if the weight of the peaks fluctuates. If the peaks are heavier, the bag weight is also reached with one peak too few. We assume that this was the case with your bag and that it was therefore not ejected automatically. The production staff have now been informed and made aware that an additional bag content check must be carried out in the event of major weight fluctuations. We apologize for the incident and hope that you will find 12 peaks in the bag again next time. Best regards, your M-Infoline team
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Why are there suddenly only 11 croissants? And the price is still the same? Now it just says 660gr I'm disappointed although I still like the croissants, they rise wonderfully!
Hello 2099311538089, thank you for your inquiry. With the new quality of the croissants (no more overnight defrosting necessary), the weight has also been adjusted. Previously a pack contained 540 g for CHF 6.80. Now a pack contains 660 g and is sold for CHF 7.95. The price per 100 g has therefore fallen from CHF 1.26 to CHF 1.20. Best regards, your M-Infoline team
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I have just submitted a review regarding the frozen croissants and would like to add here that I have always put them in the oven frozen (the V-Zug professional baking system always guarantees top results by steaming them beforehand). Now, when I read all the reviews afterwards, I notice that you have received a lot of rather negative reviews for about 6 months now. My question is therefore: do you take these customer reviews seriously and when will you finally return to the old recipe?
Hello brunbrod, unfortunately we cannot understand why the peaks did not rise and we apologize for this. However, we recommend baking the product according to the baking instructions. With regard to quality, we are constantly evaluating the reports and sales figures and will take action if necessary. Best regards, your M-Infoline team
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Thank you very much for your reply to my question. I am happy to let you know that I gave the frozen croissants another chance and they really have improved a lot. Perhaps I was simply unlucky with the first pack with the new recipe. We buy these croissants again and again and it's practical that you don't have to defrost them. Kind regards and many thanks.
Thank you nachtblau for your words of praise. We are delighted that you like the new recipe. Best regards, your M-Infoline team
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