8 questions
Has the recipe been changed here? We often had this budget raclette cheese last year. But this time we had to throw the whole cheese away. It behaved like chewing gum and simply couldn't be bitten into, let alone swallowed.
Hello Babu77, thank you for your message. We will be happy to get to the bottom of this with the help of our specialist department. Please let us know the best-before date and the lot number of this block. The lot number normally begins with L and consists of letters and numbers. Best regards, your M-Infoline team
Oh, I'm sorry about that. But the cheese flew straight into the bucket. The best I can do is find the date of purchase (4.10.2024 Arbon). But I don't think that will help you? Kind regards
Hello Babu77, the lot number is essential for our investigations. Please keep the product details in case of quality complaints. We hope that your experience with our products will be to your complete satisfaction in the future and wish you a pleasant day. Best regards, your M-Infoline team
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We love this fine M Budget raclette cheese, but why is it only available in blocks? have you taken the sliced raclette cheese out of your range?
Hello MigrosChind1, thank you for your inquiry. How nice that the cheese is one of your favorites! The block is actually available throughout. An M-Budget variant in slices was never part of our range. As an alternative, we recommend this Raccard, which you can also enjoy all year round. We hope you enjoy trying it out! Best regards, your M-Infoline team
Ehm yes?
Hello MigrosChind1, thank you for your patience. We were happy to talk to the specialist department again. We did indeed have this variant on offer. However, in 2021 we decided to remove the M-Budget raclette slices from our range. We apologize for not informing you correctly in the previous message. We are unable to comment on the Migros Online offer. We hope that our reply will help you. Best regards, your M-Infoline team
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Can I find out the yeast information for raclette cheese?
Hi aydin41, what do you mean by "yeast information"? Would you like to know whether the cheese is made with animal or microbial rennet? We would be grateful for any clarification. Best regards, your M-Infoline team
Can you please tell me whether rennet is microbial or animal-based?
Hello aydin41, M-Budget raclette cheese is made with the help of animal rennet (calf rennet). Best regards, your M-Infoline team
Thank you for your interest and your reply
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Has the supplier or the product of the M-Budget cheese been changed?
Hello Rosi22, thank you for your inquiry. We are sorry that the M-Budget Raclette Block did not taste as good as usual. We normally use the raw material from two "standard" suppliers for this. This season we have regularly used products from suppliers other than our "standard" suppliers. This can cause certain differences in terms of oil separation and visual appearance. In any case, all our raclette references are tasted by our expert team before production. Raclettes are evaluated according to the following criteria: the appearance of the product when cold and after melting, its texture, taste, bitterness and salt content. If the results do not meet our quality standards for this product, the batch concerned is blocked. There is also a natural heterogeneity between products such as cheese. Cheese is indeed a natural, living and artisanal product. There can therefore be sensory differences between production batches and even within the same production. Of course, these variations should not exceed the standards set out in the specifications and our raclettes are tasted several times a week by our team of tasters. As mentioned above, if the specifications are not met, the affected batch will be blocked and the supplier will be informed of the problem. We therefore hope that you still enjoyed the raclette. Best regards, your M-Infoline team
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Has the cheese been removed from the range in the Hinwil store or has it just run into a supply bottleneck because of the coronavirus crisis?
Thank you for your request. According to the person responsible, the item is still in the range. It is indeed a supply bottleneck due to the current high demand. Best regards, your M-Infoline team
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Is this raclette cheese lactose-free? I couldn't find any information about this on the packaging.
Hello Grunge We are pleased to inform you that the M-Budget raclette cheese is naturally lactose-free. Late summer greetings, your M-Infoline team
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Good evening! here is the information requested: consumption date 13.10.19 / batch number L 00010723462424 Thank you for your reply.
Hi cheyenne73, many thanks for your message. The switch to Swiss cheese took place in mid-2013. At that time, the new raw material naturally also underwent sensory testing. On 13.9.2019, we tasted a reference sample from this production line. The following parameters were evaluated: visual appearance (in the unmelted state), fat separation, consistency (gummy), bitterness, salt content and taste. During the tasting, our team noted two slight discrepancies concerning visual appearance and consistency (gummy). However, these faults were not sufficiently pronounced to justify blocking deliveries. Generally speaking, cheese is a natural product that can present slight variations, which explains the two discrepancies noted. These must not, however, exceed the defined tolerance values. Raclette cheese is subject to numerous controls, particularly on receipt of goods at the place of production. Best regards, your M-Infoline team
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Good evening, for years we've been buying this cheese because we found it less fatty and more digestible than Raccard. Lately we've been disappointed to find it has a strange taste, a rubbery and greasy aspect. Why did you change???? It used to be French cheese, now it's Swiss. You'd think it would be better, but unfortunately it's not! Sincerely, go back to the old recipe!!!!
Hello, thank you for your message. We are sorry that the cheese is no longer to your liking. Please let us know the best-before date (BBD) and the batch number next to it. This number begins with the letter L or consists of letters and numbers. With best regards, your M-Infoline team
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