Have you changed the recipe? For a few jars now, the jam has a strawberry flavor, even though the label says nothing about it.
Hello Osgood, thank you for your comment, which we are happy to investigate. To enable us to trace the manufacturing process, we would ask you to send us the best-before date and the batch number (a combination of numbers and letters) of one or two jars. Thank you in advance for your valuable support. Best regards, your M-Infoline team
Unfortunately I only have one jar left.
CH-0800 84 0848
1510.031
Best before date: 05.01.2026
Hello Osgood, thank you very much for your quick response. The data from one jar is sufficient. According to our specialist department, there was no adjustment to the recipe. We would therefore like to get to the bottom of the strawberry flavor. May we ask you to provide us with the lot number? This is a combination of letters and numbers. Thank you very much for your help. Best regards, your M-Infoline team
Here is a photo of the jam.
Hello Osgood, thank you for the photos, which enabled us to trace the manufacturing process precisely. Despite extensive testing of the individual production steps, we were unable to identify the cause of the strawberry flavor. However, we can confirm that there was no adjustment to the recipe. You can therefore rest assured that we are keeping an eye on the issue. Should we find a specific trigger, we will take appropriate precautions. We hope our efforts are in your interest. Best regards, your M-Infoline team
Many thanks for the review and the reply.
However, I will wait a little longer and hope to get a jam that doesn't taste like berries :-)
But thank you very much for your work.
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Jam is really delicious. Where do the cherries actually come from?
Hello Wullsmar Thank you for your interest. We are delighted that you like the jam so much. The cherries for our M-Budget black cherry jam come from Turkey. We wish you continued enjoyment. Kind regards from the M-Infoline team
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