9 questions
Good day
I have noticed that the product is almost no longer available, has it been discontinued?
Hello Rrrrrrr, thank you for your inquiry. According to the system, the shampoo is normally available and is not discontinued. Would you like to tell us your purchasing region? Then we can check the stocks. Best regards, your M-Infoline team
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The problem is, you want a refill bag of this, another of that... I hardly think Migros has room to stock them all...
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... I don't think Migros has the space to stock them all. It's clear that this is the case, they need the space for the oh sooooooooo great branded articles, they just bring in more sales.
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Hi, I think refill bags would be great too. I understand the argument about the space problem, but what about replacing the bottles with refill bags in general? And also offer empty, neutral bottles? They don't last forever if you keep refilling them. Same for shower gel? Best regards =)
Hello Tamarusch, thank you for the question. We are not currently planning to implement this. However, we have gladly taken your exciting suggestions on board. Best regards, your M-Infoline team
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Is there also a refill pack for this?
Hello cramcram, thank you for your inquiry. No, we don't have a refill pack of this shampoo. But we are happy to take your input on board. You can purchase refills of the products below:
pH Balance Shampoo Refill Bag 513833600000
Belherbal anti-grease shampoo refill bag 514662800000
Ultra Doux Honey Shampoo refill bag 514658400000
Elseve Color Vive Shampoo Refill Bag 514658600000
Elseve Dream Long Shampoo Refill Bag514658500000
Head&Shoulders Classic Clean Shampoo Refill Bag 514651500000
Pantene Pro-V Repair & Care Shampoo Refill Bag 514651700000
Nature Box Avocado Shampoo refill bag 514653800000
Best regards, your M-Infoline Team
Too bad, there used to be one. Not exactly sustainable to take it out of the range...
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Salü You promote sustainability on your website. There is a whole section on "Plastic and packaging". I find the argument that demand is too low weak in this respect. If everyone only argues with profitability, we will certainly not make any progress in terms of environmental protection. I would very much like the product to be offered as a refill bag again. That would save a lot of plastic. Thank you very much!
Hello Guerkensens, thank you very much for the suggestion. We can well understand your reasoning. The issue of sustainability is very important to us and we are already working hard on new, sustainable solutions. We also already have some refill packs in our range. However, as space on our shelves is limited, we cannot offer a refill solution for every product. Best regards, your M-Infoline team
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Dear Migros I think this shampoo is brilliant, but I miss the refill sachets. With a family of 6, 500ml are quickly used up and the mountain of waste grows, even if you can recycle them ... :(
Hello Pitschle, thank you for your question. Unfortunately, the demand for the item in the refill bag is too low, which is why we no longer offer it. Such developments are also disappointing for us. However, we are currently running some projects in the unpackaged sector. There is also a test with detergents and cleaning agents. If this offer proves popular, we would like to extend it to other product groups. Best regards, your M-Infoline team
We (family of 4) also miss the bag. Not a very sustainable decision by Migros.
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Dear Migros I would like to know if this shampoo is vegan, thank you very much
Hello Osgood, thank you for your question. The product is 100% vegan. Best regards, your M-Infoline team
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Hello Is the new formula really as good as the old one? I was very satisfied before. Why are some of the herbs in it different?
Different manufacturer! Migros will hardly write "old version" was better, try it and decide whether I will continue to buy it.
Hello Royalito, thank you for your inquiry. The recipe has only been slightly adapted to the current standards and is therefore equivalent to the old recipe. Best regards, your M-Infoline team
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I studied the ingredients and compared them with the old MBudget herbal shampoo: There are fewer herbal extracts and lower quality ingredients. Where can I buy the old shampoo? Perhaps directly from the manufacturer?
Hello Nobilitas, thank you for your message. We are sorry that you are not happy with the new recipe. We are sourcing the product from a new supplier. The old version is no longer available. The quality is still the same, as we have simply adapted the composition to the new specifications and standards. Best regards, your M-Infoline team
No, the new one no longer smells nice at all. You could smell the good herbs in the previous one. Now it's just a sludge with an artificial aroma. After so many years, it's "goodbye Merci".
Hi Nobilitas, it's a shame that you no longer like the shampoo. We have changed suppliers, but have remained true to the usual quality. Of course, there are always minimal variations when changing suppliers, but the basic formula, fragrance and composition are the same. Best regards, your M-Infoline team
Unfortunately you are not telling the truth here, according to my research! There is Belherbal Herbal Shampoo - x times more expensive than M-Budget Shampoo - but it contains exactly the same ingredients as the old M-Budget Herbal Shampoo. As I see it, you have replaced the good old M-Budget shampoo with an inferior one (new name, new design so that you cannot be legally attacked) in order to be able to market the good herbal shampoo at a higher price.
Hello Nobilitas, thank you for your feedback. As already explained, there has been a change of supplier. However, the composition is the same. Do you still have a copy? If so, you are welcome to send us the lot number (a combination of numbers and letters). Alternatively, we would ask you to return the bottle to your branch's customer service department for further investigation. Please note this address on the parcel: Migros-Genossenschafts-Bund M-Infoline / Reference 20220608-1592 Limmatstrasse 152 8031 Zurich It is important to state your reference number 20220608-1592 so that we can match the sample to the request. Thank you in advance for your support. Best regards, your M-Infoline team
Yes, I still have an old bottle, but I'd rather give it to the Kassensturz or the Beobachter. I find your approach shameful: new name, new design and poorer quality, while the good old quality is sold as a different product at X times the price. And I'm not buying your excuses - but of course, legally you're in the clear, only morally Dutti would be spinning in his grave...
Hello Nobilitas, thank you for your feedback. As already mentioned, there has been a change of supplier for this product. The recipe was adapted to the latest version. However, it is true that every supplier has their own basic formulas, so a change of supplier often results in changes to the composition. Of course, we test everything thoroughly before each change and ensure that the quality level remains unchanged. We can therefore assure you that the quality and proven effect of the shampoo is identical. The fact that the previous M-Budget formula is used in Belherbal Herbal Shampoo is not correct. This is because the Belherbal shampoo already existed before the formula was adapted and the ingredients do not match. Kind regards, your M-Infoline team
Thank you very much for your reply. I can assure you that the effect is not identical. This means that the "quality" of the active ingredients is definitely not the same. Incidentally, I share these findings/experiences with other users, also here in the comments. Perhaps I can find an independent body that is prepared to confirm this empirical experience by means of a content analysis. Best regards
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