LONGO PASSATA 700G

Same batch ...

Hello jessgermana, thank you for your message. Tomatoes grow in fields and, unfortunately, the presence of sand or soil is sometimes possible. We've received a lot of feedback about lot M270, so we'll keep a close eye on this. So far, however, our limit value has been respected. During the production of each batch, process and laboratory checks are carried out every hour. We can also assure you that we have not yet received any feedback on the discovery of glass in the product. Yours sincerely, the M-Infoline team

hello pilzmoos thank you for your message. no, i didn't get a replacement. just a link to a 10.- voucher that doesn't work and wouldn't cover the expenses either. i'm still outraged by the answer "tomatoes are fruits that grow on the earth" "the product is compliant".

So that's a cheek I have now also complained am curious! Let me know how it turns out!

Hello PilzMoos, thank you foryour message and the photo. We regret that this product tasted sandy. We have clarified this with our manufacturer. The batch from which your product originated was flawless andshowed no abnormalities. We therefore assume that this was a one-off deviation, for which we apologize. The law specifies the quality parameters for tomatoes. These specify the maximum values for the presence of mineral impurities, including sand and soil. We are keeping the issue under review. Best regards, your M-Infoline team

This answer is completely unsatisfactory. Their comments that the tomato grows in the ground or that the quality parameters of the tomato are fixed are a joke. I would have liked to have seen your reaction if you had been served this lasagne. Now I have ten bottles of passata at home which they say I can use as normal because the standards are OK. My family would behead me. According to my research, I am not the only customer with this problem! I could well imagine passing this concern on to Espresso or Kassensturz. I would be happy to send you the Passat

Hello PilzMoos, is the best-before date and the lot number of the other bottles identical to the photo you sent? I.e. 01.09.2026 / AL1 l1270 11:38. If not, please let us know the details of the remaining bottle. Best regards, your M-Infoline team

Hello spargeltarzan11, thank you for your comment. We checked our retained samples and found no deviations.

The tomato is a product that grows on the ground. It can therefore not be ruled out that sand or soil can occasionally be felt. The law specifies the quality parameters for tomatoes. These specify the maximum values for the presence of mineral impurities, including sand and soil. The traces of mineral impurities found fall within the legal limits. The product is therefore compliant. Nevertheless, we understand that you did not want to consume the passata. We will contact you privately. Best regards, your M-Infoline team

Hello cut2012, thank you for your question. We will be happy to look into it. Could you please let us know the best-before date and the lot number of an affected jar? Best regards, your M-Infoline team

AL1 F236 14:14 08/2025

Hello cut2012, thank you for your feedback. We have checked retained samples as an immediate measure. This procedure did not reveal any qualitative deviations from our standard. We can therefore rule out a general problem. We have sensitized the supplier accordingly and will certainly keep an eye on the issue. Best regards, your M-Infoline team

Hello MaJei, thank you for your offer regarding the video, which we do not need. In the meantime, we have also recognized certain fluctuations, but these are within the tolerance range. A passata is naturally thinner than a tomato sauce. It is the base ingredient for a tomato sauce. The pulp also sinks when the bottle stands still, so the product has to be shaken to homogenize it again. Tomatoes are natural products with all their characteristics. The properties of tomatoes can therefore vary depending on their structure and meteorological factors. Our passata is made from 100% fresh tomatoes and not processed tomatoes. The natural variations are therefore particularly noticeable here. Nevertheless, we have a clear quality standard that the supplier and their product must meet. We have sensitized the supplier accordingly and are keeping an eye on the issue. Do you still have unsatisfactory glasses? Best regards, your M-Infoline team

Hello MaJei, thank you for your feedback. We regret that the article has recently given you cause for complaint and that you are not satisfied with our response. Your concern is important to us, which is why we have checked various samples from different production series. We did not notice any similar discrepancies. Nevertheless, we are taking your comment very seriously and are working closely with our supplier to determine the cause of the deviation you describe. We ask for your patience. Best regards, your M-Infoline team

Hello moratorio, thank you for your concern. We are sorry that the product has disappointed you. We are aware of the watery consistency and have already reported this to our manufacturer. However, the consistency is mainly due to the tomatoes. It is an uneven product that comes from the earth. The characteristics of the raw material can therefore vary greatly depending on the structure of the tomato itself, in particular the meteorological factors that determine its growth and ripening. In addition, passata is made from 100% fresh tomatoes and not from reprocessed tomatoes. Passata is actually intended for further processing into sauces or for cooking. The water would still evaporate a little. Best regards, your M-Infoline team

Hello QAy, thank you for your report. We're sorry that you didn't like the sauce. Could you send us the LOT number and best-before date via the contact form? Thank you very much for your help. Best regards, your M-Infoline team

Hello davinci0, thank you for your message. We have received a lot of feedback about this product saying that it is too thin or too watery. According to our supplier, passata is "thinner" per se than normal tomato sauces, as it is the base ingredient for a tomato sauce that still needs to be cooked down. If left to stand for a long time, the pulp sinks and the tomato liquid floats to the top. However, this has no effect on the quality. In this case, the product must be shaken so that it can mix again (as with fruit juice). The tomato is also a natural product that is subject to certain fluctuations (e.g. meteorological factors that determine growth and ripening). The slightly sour taste is a subjective parameter and is basically typical of fresh tomatoes. Our supplier is now working hard to ensure that the quality of the pureed tomatoes always remains stable. Best regards, your M-Infoline team