8 questions
Good evening, I want to update the software for the RM18 and RM24. Where can I find the link? Thank you and best regards
Hello kaak Thank you for your question!
For a software update of your RM18 and RM24 robotic lawnmower, please contact the experts at Sertronics. You can reach them on the hotline +41 43 5083932 or by e-mail at NGP-CH@sertronics.de. They can certainly help you! 🛠️👍 If you have any further questions, we are always there for you. Best regards, your Migros specialist store team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
Good morning, I wanted to know if the robot is managed by an app and how many times a day it cuts the grass, in the description automatic setting, there is a sentence : Note: When the machine has finished its working cycle, it will automatically restart 48 hours later at the same time. After the setting of automatic start, the user can also choose manual start. i wanted explanations it seems that x 48 hours it doesn't go anymore.
HiLuBa63 😊 Thank you for your questions. Let me explain how our robot works: Currently, the RM24 does not have a smartphone app, so you have to set it manually. 🤖 There is no specific number of times per day that the robot cuts grass. It depends on the work area you have set up. The robot will go and cut the grass until the battery is at 10%. Then it will return to the charging station. Once recharged, it will automatically go out to work again until it has finished cutting all the area you set. 🌱 The default interval time setting of the robot from the factory is 48 hours. This means that if you set the robot to go out to cut grass at 8:00 this morning, after it finishes today's work, it will return to the charging station. The next day it will stay in the charging station without working, until 8:00 a.m. the next day (total rest of 48 hours), when it will go out again to cut the grass. If you want it to go out 24 hours after the first cut, you have to set the robot manually, of course this operation will interrupt the default setting of the time interval. ⏰ I hope this information has been helpful to you! If you have more questions, please don't hesitate to ask.Regards! 🌞 The Migros specialty stores team.
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
Is it possible to buy a separate recharging base and use the robot for two separate plots with two recharging bases?
Hello Tondeuse05. Thank you for your interest. In fact, you can order from the Migros service store or branch, Bottom part of the charging station. You can use different bases for a lawnmower. We hope we've helped you 🙂 The Migros Specialized Markets Team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
How can I get additional boundary wire?
Hello Stevoo. Thank you for your question. Unfortunately, we do not offer boundary wires as spare parts, but you can contact our supplier directly. Hotline: +41 43 5083932 Email: NGP-CH@sertronics.de Migros Specialty Markets Team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
Do you also sell the canopy?
Hi cloiminoli Thank you for your inquiry.In order to help you further, please email us with your details to socialmedia@migros-service.ch.We will be happy to verify your request.Thank you for your interest.Your Migros Service Team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
Hello, can you tell me what is included in the delivery? Thank you.
Hello Pae1969 Thank you for your inquiry and for your interest in our products. You will find the mower, battery and all the accessories listed in the item description (see photo) in the delivery. The Migros Specialized Markets team!
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
Does the robotic lawnmower need a roof or can it stand outside in the rain without one?
Hello nlagona The robotic lawnmower does not need a roof. It is equipped with a rain sensor. If the robotic lawnmower is mowing and it starts to rain, it will return to its station. The mower can withstand the rain at the station. Your Migros specialist store team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
App support available (WiFi/Bluetooth)?
Hello Morphin2 How nice that you are interested in our products. The robotic lawnmower cannot be controlled via APP. It has been designed to be easy to operate. If you have any questions about the products, we will be happy to help you. And now we hope you enjoy browsing our website. Your Migros specialist store team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.