6 questions
I cannot imagine low demand (see also my answer to LivEst). Why can't the stores decide for themselves? The 0.5 L are much more expensive, cause more waste, consume more resources, etc.? Is this in line with Migros' business policy? Yes, there are other lactose-free milks. Unfortunately not an alternative for me, as the sugar content of the alternatives is far too high.
Why has this milk not been available anywhere for several days (or soon weeks)?
Hello LivEst, thank you for your message. We have discussed your question with our specialist department. It turns out that we are only offering the item in selected stores due to low demand. However, your valued product will remain part of our range. To make sure you can find it in your area, you can easily check availability via this link. Click on "Availability in stores" on the right and enter your zip code. Hopefully we were able to help you with our answer! Best regards, your M-Infoline team
No, I can't take this answer seriously. According to the sales staff at our store in 5703 Seon, they had to reorder this lactose-free milk every day and now, since it is no longer available, they receive requests for it every day. This shows me that your answer is just a cheap excuse. Once again I am very disappointed with your "customer friendliness".
Hello LivEst, thank you for getting back in touch and sharing your disappointment with us. We understand your frustration and take your feedback seriously. The adjustments to our product ranges are part of a larger change in which we are trying to take the wishes of our customers throughout Switzerland into account as much as possible. Unfortunately, this sometimes means that certain products are no longer available in individual stores. We are aware that this is not always ideal and we apologize for the inconvenience caused. The nearest store with stock would be the Wynecenter, for example. Best regards, your M-Infoline team
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I have been buying this "milk" for a long time, assuming I was buying lactose-free milk. When I happened to take a look at the list of ingredients, I discovered that it is a mixed milk drink. It's really unclear to me why the bottle doesn't say "lactose-free milk", but a mixture of skimmed milk & cream and some additives. I was also confused by the last ingredient. Lactase. In people who are lactose intolerant, the body can produce no or too little lactase. That's why we can help with tablets and still consume these products. However, not everyone is equally affected by intolerance and needs the same dosage of lactase? I don't understand why lactase is added to milk instead of burning off the lactose, as is usual to produce lactose-free milk. Furthermore, for me, milk is not lactose-free, but has lactase added to it, making it tolerable for allergy sufferers. In this case, I can buy "normal fresh milk" myself directly and take the dosage of lactase myself in tablet form. Until I am given a plausible explanation for this, I will switch to the lactose-free fresh milk from Coop, which is available in liter bottles both as a drink and whole milk & is not a mixture. Thank you very much for your reply.
Hello lalalalalalalala, there are food law and technological reasons why this product is called "milk drink" and not simply "milk" and also lists several ingredients including lactase. You will have noticed that this product does not taste as sweet as other lactose-free milks. This is due to the special, patented technology used in this product: Because the lactose is not simply broken down into its (sweet-tasting) building blocks glucose and galactose as usual, but is partially removed, the milk can no longer be called "milk" for food law reasons, but must be called a milk drink, and tastes like a "normal" milk. The complex technology is visible in the list of ingredients. The lactase used is now also declared (voluntarily), although it is no longer active in the product, as the work has already been done and all the remaining lactose has been broken down (what you call "burnt"). Lactase has also been added to all other lactose-free milks or milk drinks on the market; this is normal. This is also the case with our lactose-free aha! milks in UHT quality, which may be an alternative for you. These have a sweet taste because all the lactose has been broken down by the added lactase; the voluntary declaration of lactase in the list of ingredients has not yet been included here. They can be called "milk" because nothing has been removed (except fat in the semi-skimmed version). Admittedly, the subject is complex, but we hope that we have been able to help you with this information. Best regards, your M-Infoline team
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For a year now, we have had to switch to lactose-free milk because of allergies in our family. We certainly need 6 - 8 liters per week. The UHT milk is too sweet and if you only have to buy 1/2 liter for 1.25 it becomes too expensive. Why is 1 liter of pasta not available in our area (upper Lake Zurich)? We always have to go to the Coop for the milk. It would be nice if the 1 liter of lactose-free past was available in every Migros. Thank you for reading.
Try Lidl or Aldi or Denner, they all have lactose-free milk too.
Because we offer various milk alternatives and lactose-free milk in the UHT range (1 liter format), we don't have the extra space in the cooler for the 1 liter packaging. We once temporarily had the 1 liter instead of the ½ liter bottle in our range, but at that time we received various complaints that the ½ liter format was more popular. Therefore, an additional inclusion is out of the question for us. your M-Infoline Team
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Why is this product not available in the Buchs, SG area? I would like to buy my lactose-free milk at Migros and not always have to switch to Emmi's at the Coop. Thank you for your feedback!
The following lactose-free milk is available in Migros: 2040.165 AHA Milch laktosefrei UHT (available in every store) 2040.171 AHA Milch laktosefrei Vollmilch (also available in Buchs) 2040.167 AHA Milch lakt.fr.HP 1/2l (also available in Buchs) We hope that one of these will suit your taste and look forward to your next visit. your M-Infoline Team
My request was specifically for a liter of fresh milk. I already know the UHT selection. Fresh milk is simply finer and 1/2 liter is less worthwhile for me in terms of price.
Unfortunately we do not stock the milk you require. Your M-Infoline Team
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Hello, unfortunately I could not find on the packaging or in the product description whether this milk is pasteurized or thermized. Or is it raw milk? This information is very important for pregnant women. Can you enlighten me? Thank you very much.
We have forwarded your request to the nutrition department team, which will be happy to take care of your letter and provide you with an answer as soon as possible. Do you have any questions about your request? Then please contact us directly: Migros Genossenschafts-Bund Fachstelle Ernährung Postfach 8031 Zurich Your M-Infoline Team
Hello, the lactose-free milk drink is pasteurized and is therefore also ideal for pregnant women. Best wishes, your M-Infoline team
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