Heidi M-Drink Hoch Past IP-Suisse

Hello Schmelzbroetli, can you please give us the lot number and the best-before date? Best regards, your M-Infoline team

Date 18.05.24 / Time 21:06 / Lot L000188

Hello Schmelzbroetli, thank you very much for your contribution. We are sorry that the Heidi Milk Drink tastes like nothing. However, no changes have been made to this product. We were also unable to detect any deviations when we checked the production records. When tasting the retained samples from different bottlings, no differences in taste, smell or appearance were detected either. Unfortunately, we cannot explain why it does not taste as you are used to. Best regards, your M-Infoline team

Hello nadkel, please let us know if you have kept the milk in the fridge. If this is the case, please provide us with the best-before date and the lot number of the packs in question. Best regards, your M-Infoline team

Hello nadkel We've had the same problem for almost a year and are now so annoyed that we've had to empty out a lot of milk, and since Migros doesn't think it's necessary to change this, we're unfortunately forced to buy milk from the competition!

@M-Infoline: is this a serious question about the fridge? I feel like I'm being made fun of. I'm already grown up and know that milk belongs in the fridge thanks. And the lot number is useless, as it is the same for ALL packs and has been for a long time. So it might be an idea to change the altered recipe, there are enough complaints. Why do you always have to change something if it's good? The product has already been made worse but then returned. Please do the same this time

Hello nadkel, thank you for your patience. HEIDI milk (whole milk and M-Drink) has been produced by ELSA for quite some time, and no changes have been made to the production process or filling since then. It is a semi-skimmed milk and not a milk drink such as a Choco Drink, i.e. there is no "recipe" in this sense and therefore no change to the recipe. It is important for an H-Past product to be stored in a cool place (refrigerator) at all times, both before and after opening, as it is subjected to a different heat treatment than UHT milk. We assume that there was either an interruption in the cold chain or damage to the packaging during the process (filling, logistics, etc.), which led to premature deterioration of the contents. At what time and/or where this occurred can no longer be determined by us in retrospect. We will contact you privately. Best regards, your M-Infoline team

Hello nibibis, thank you for your inquiry. We were happy to follow up with our specialist department. The packaging revision is still in full swing and has not yet been completed. For this reason, we ask for your patience. Best regards, your M-Infoline team

Hello respondalex, thank you very much for your message. We are not entirely happy with the new edition either. For this reason, we are continuing to work on new packaging. Such a packaging revision can take some time. Best regards, your M-Infoline team

Merci M-Infoline. Glad to hear it. And great with the quick feedback, by the way!

Hello mcm85, we are sorry to hear about your experience. And indeed, we have already received some feedback, which we are now listening to. From the beginning of November, the Heidi bottle has been optimized. We have adjusted the height of the ribs on the lid, which provides a better grip. We also changed the neck of the bottle. This should make it easier to unscrew in future. Best regards, your M-Infoline team

Thanks, I'm looking forward to it, it's great that you pay attention to the feedback 👍🏼

Hello nibibis, thank you for your message. We are sorry that the product has given you cause for complaint. Can you give us an example of the lot number and the best-before date so that we can check this? Best regards, your M-Infoline team

The lot number is: L000024 Best before date: 28.10.21

When checking the retained samples and the production documents, we were unable to detect any deviations. We can therefore rule out a general production error. However, we were also not entirely happy with the closure. For this reason, we have revised the packaging. We increased the height of the ribs on the cap, which provides a better grip. We also changed the neck of the bottle. This should make it easier to unscrew in future. You will find the revised Heidi milk on our shelves at the beginning of November 2021. Best regards, your M-Infoline team

I can't help smiling, "Missing the date on the lid", as soon as something changes the "homo sapiens" is overwhelmed at first, where is the date now? What kind of strange lid is that? Lid closes badly and no date on it? Mankind has never seen such a bad lid before...

Well, that's just generation "Schmaraphone" and co. so you don't have to think for yourself anymore 😉

Hello schakue, the manufacturer has already addressed the problem and has already made suggestions for improvement. He will implement these as soon as possible. You can find the date on the side of the lid. Best regards, your M-Infoline team

Hello GismoB, thank you very much for your honest feedback. We are pleased that you are a long-time consumer of Heidi milk. We are all the more sorry that you are not convinced by the new lid. We were happy to pass on your feedback to the specialist department. Best regards, your M-Infoline team

Hello Migroskind3010, thank you for your question. Due to a change of supplier, we are now producing the product on a line with a bottle neck diameter of 48 mm. As a result, the spout opening and therefore the screw cap are larger. Best regards, your M-Infoline team

Hello Migros. That's an explanation but not an answer ;-) So that means that your supplier asked you to make the spout and lid that big? Please tell me this is a joke :-D !!!