2 questions
I hope this is enough to show you as it is difficult to tell which number is which. as I can't attach any more pictures in the reply I'll try this way so you can see what you need for your search. Thank you very much for your answer to this problem
Hello ghostvampira, thank you for your feedback and the pictures. Indeed, based on the photo you received, you can see that there is a little too much sauce in the product compared to the "standard". The manufacturer tries very hard to ensure that there is exactly the right amount of sauce and meat chunks in each bag. Sometimes, unfortunately, this is not entirely successful. Filling the pouches is a very quick process using an automatic filling machine. Occasionally, due to the nature of the product, a filling head may become partially blocked with the pieces of meat so that only the sauce gets through. The system detects any major blockage and stops the process. However, if the blockage clears particularly quickly, it is possible that some bags may have been filled with more sauce and escaped detection. We apologize for this discrepancy and have made the manufacturer aware of your report. Best regards, your M-Infoline team
Thank you very much for the answer. I will keep an eye on it. If it happens too much then I'll have to stop buying, which is a shame but I won't keep paying the price so that I get sauce instead of meat, which isn't worth it in the long run. Kind regards ghostvampira
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So far I have always been satisfied and enthusiastic about it and have bought it again and again even if it is not exactly one of the cheapest things but my cat is worth it. today i wanted to give one to my cat and thought it felt strange and also when i opened the bag a lot of sauce came out which was not the case until now. i put it in the bowl and thought wow what is that? there should be 50gr in the bag. yup you can say that but it is a cheat pack if you ask me if there is more sauce than meat in it and so in my eyes the price is no longer justified. i'm really disappointed about this. maybe one of you has already discovered this. if it was just an exception i'd be happy but everything that's come up recently since the price increase really knocks the bottom out of the whole thing. the bag could be sold as soup for the cat but nothing more. i'm curious to see what the other bags are like that were still in the pack.
Hello ghostvampira, thank you very much for your message and the photos. We are sorry that the enthusiasm failed to materialize this time. After looking at the one picture, we understand your disappointment. It's good that you approached us. This gives us the opportunity to follow up on your comment. We need your help to do this. To enable us to trace the manufacturing process precisely, we ask you to send us the best-before date and the batch number (a combination of numbers and letters). Thank you in advance for your valuable support. Best regards, your M-Infoline team
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