2 questions
Why are they always excluded from the Frey Pralines promotion and why is this not visible on the personal coupon?
Hello Kafioma, this item is not always excluded. It was included in the last promotion in calendar week 6: 20% off all boxed pralines. Regarding the coupon: Do you mean one from Cumulus? If so, please send us a photo of it with your request by email to m-infoline@migros.ch. Best regards, your M-Infoline team
I have sent a request to m-infoline@migros.ch, but have not yet received a reply.
Hello Kafioma, unfortunately we have not received an e-mail. Can you send it again? Many thanks and best regards, your M-Infoline team
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Why are they no longer available in the small stores?
Hello Kafioma, thank you for your inquiry. Migros is constantly working on optimizing its product range, including truffles. Our aim is to present the products on the shelves more clearly and thus make shopping easier for our customers. In addition, the product ranges are to be better adapted to requirements and the right product selection is to be found for each store. On the one hand, this means that some items will have to be removed from the range or will only be available in larger stores. On the other hand, we are also closing gaps to better meet customer demand at each store location. You are welcome to let us know your usual shopping region so that we can check availability in your area. Best regards, your M-Infoline team
Thanks for the reply M-Infoline, the staff at my local branch have already checked availability, they are only available in the supermarkets. I can't understand why the white, black and assorted ones are still on the shelves. First they threw out the Adoro balls and the cherry sticks and now the milk truffles too. It will soon no longer be worth shopping with you.
Oh, that's a new answer to the question of where popular products are 😂
Hello Kafioma, thank you very much for your feedback. The Truffes Noir, Assorted and Blanches are better listed because they are actually more popular. However, we will be happy to take your input on board and incorporate it into the next product range revision. Best regards, your M-Infoline team
Yes, it's a shame that the light-colored truffles are no longer available even in larger markets. Take a look at the availability list, I don't want to make a special trip to Buchs for that. I would have bought 2 pieces during the promotion, but now none at all.
I also find it VERY sad that these truffles, which are effectively the best for me, are disappearing more and more from the stores (first Zähringer Bern, then Welle Bern) ... but instead non-MIGROS brands are getting more space > e.g. the whole children's chocolate range or the Linth products that are now available in large numbers (which tend to annoy me, as they are mostly not from Switzerland). Better Frey from MIGROS.
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