The new, apparently "sustainable" blue receipts are now being printed out everywhere in our local branch. In the article on the subject, Migros praises them to the skies. 👉 For me: well-intentioned, but a flop! I'm happy to give my reasons: Today, as usual, we also bought items for a third party with our weekly shopping, with whom I then settle the corresponding amount and logically need the receipt for this. However, the receipt was quite long and had to be folded and put in my pocket. Apart from the fact that these receipts are difficult to read anyway, I then realized at home that - probably due to wet hands and the folding - one part was no longer legible! Great! So I had no choice but to log in to my account and print out the electronically stored receipt from there, n.b. on 2 A4 pages, because I was honestly too stupid to tinker with the image editing program afterwards. Very ecological and sustainable! In future, I will probably have to carry a plastic wallet with me when I go shopping so that I can put the receipt in it on the way home without damaging it, because I don't suppose that my 91-year-old friend will buy an email address and smartphone just so that I can send her the receipt by email before she pays, as the Migros strategists who came up with this "innovation" probably had in mind for such cases? Ecology and sustainability are OK, but it has to be "right". I can think of something better, for example: get rid of organic cucumbers sealed in plastic! There are plenty of other examples - even in Migros. Perhaps the strategists will go over the books?
All replies (21)
2 years ago
Hello Charleston, We are sorry that you had additional difficulties with our new receipt. We are aware that the blue base color of the new blue receipts means that the contrast to the writing is weaker and may therefore be more difficult to read. We also clarified this with the manufacturer of the receipts before the changeover. For technical reasons, the color cannot be changed. Unfortunately, there is currently no way to improve this due to technical limitations. We were also aware that the blue receipts are more sensitive to external influences such as wrinkles, printing, etc. and we therefore monitored these problems closely during our test runs in spring 2022. We also carried out internal tests. External influences and pressure can cause the typeface to be destroyed. Moisture causes the typeface to disappear temporarily, but then usually returns in a dry state. Despite these limitations, we have decided to introduce the blue receipt. Based on our experience from the pilot phase, we have come to the conclusion that the advantages of the blue receipt outweigh the disadvantages, particularly in terms of sustainability. Migros is also planning to do away with receipts altogether in future and only print receipts at the customer's request. This is in view of the fact that more and more customers are using the Migros app and thus have the receipt available digitally. We are aware that the printout of the digital receipt is not optimally set up and we are working on a better solution. We hope that you can understand our reasons for switching to the new receipt. Best regards, Alex
2 years ago
2 years ago
Hello Charleston, We are sorry that you had additional difficulties with our new receipt. We are aware that the blue base color of the new blue receipts means that the contrast to the writing is weaker and may therefore be more difficult to read. We also clarified this with the manufacturer of the receipts before the changeover. For technical reasons, the color cannot be changed. Unfortunately, there is currently no way to improve this due to technical limitations. We were also aware that the blue receipts are more sensitive to external influences such as wrinkles, printing, etc. and we therefore monitored these problems closely during our test runs in spring 2022. We also carried out internal tests. External influences and pressure can cause the typeface to be destroyed. Moisture causes the typeface to disappear temporarily, but then usually returns in a dry state. Despite these limitations, we have decided to introduce the blue receipt. Based on our experience from the pilot phase, we have come to the conclusion that the advantages of the blue receipt outweigh the disadvantages, particularly in terms of sustainability. Migros is also planning to do away with receipts altogether in future and only print receipts at the customer's request. This is in view of the fact that more and more customers are using the Migros app and thus have the receipt available digitally. We are aware that the printout of the digital receipt is not optimally set up and we are working on a better solution. We hope that you can understand our reasons for switching to the new receipt. Best regards, Alex
I would have reservations about sustainability. Because the paper is coated and therefore unsuitable for recycling -> waste.
2 years ago
2 years ago
Hello Charleston, We are sorry that you had additional difficulties with our new receipt. We are aware that the blue base color of the new blue receipts means that the contrast to the writing is weaker and may therefore be more difficult to read. We also clarified this with the manufacturer of the receipts before the changeover. For technical reasons, the color cannot be changed. Unfortunately, there is currently no way to improve this due to technical limitations. We were also aware that the blue receipts are more sensitive to external influences such as wrinkles, printing, etc. and we therefore monitored these problems closely during our test runs in spring 2022. We also carried out internal tests. External influences and pressure can cause the typeface to be destroyed. Moisture causes the typeface to disappear temporarily, but then usually returns in a dry state. Despite these limitations, we have decided to introduce the blue receipt. Based on our experience from the pilot phase, we have come to the conclusion that the advantages of the blue receipt outweigh the disadvantages, particularly in terms of sustainability. Migros is also planning to do away with receipts altogether in future and only print receipts at the customer's request. This is in view of the fact that more and more customers are using the Migros app and thus have the receipt available digitally. We are aware that the printout of the digital receipt is not optimally set up and we are working on a better solution. We hope that you can understand our reasons for switching to the new receipt. Best regards, Alex
Hello Alex. Thank you for your information. It may be that your pilot phase has led to you pushing ahead with the launch. But if you are planning to stop printing receipts, why don't you push ahead with this and release an immature product to customers beforehand? You knew about the existing shortcomings. I have commented on this topic in Migipedia, but I don't want to know how many customers don't do this and are silently annoyed. I also use the app, am generally very open to technical innovations and like to test whether they are of any use to me. Nevertheless, I'm not prepared to reach for my smartphone for every possible "nonsense". For me, your SubitoGo, for example, belongs in the category of "things the world doesn't need"; hand scanners or self-checkout for small purchases are completely sufficient for me (I also commented on this in Migipedia after the introduction). It's quicker to look at it than to pull out your smartphone and check the receipt there, and it's essential for the aforementioned billing with third parties. What's more, the receipt is always stamped by the employee during your "Chläberlia" campaigns, and it's also more practical during your periodic "wheel of fortune" campaigns. That's just a hint to the developers. I'm looking forward to the next innovations, but: not everything that is feasible has to be useful, or should be useful. Best regards Charleston
1 year ago
Edited
What a bummer, the blue receipts!
1 year ago
2 years ago
Hello Alex. Thank you for your information. It may be that your pilot phase has led to you pushing ahead with the launch. But if you are planning to stop printing receipts, why don't you push ahead with this and release an immature product to customers beforehand? You knew about the existing shortcomings. I have commented on this topic in Migipedia, but I don't want to know how many customers don't do this and are silently annoyed. I also use the app, am generally very open to technical innovations and like to test whether they are of any use to me. Nevertheless, I'm not prepared to reach for my smartphone for every possible "nonsense". For me, your SubitoGo, for example, belongs in the category of "things the world doesn't need"; hand scanners or self-checkout for small purchases are completely sufficient for me (I also commented on this in Migipedia after the introduction). It's quicker to look at it than to pull out your smartphone and check the receipt there, and it's essential for the aforementioned billing with third parties. What's more, the receipt is always stamped by the employee during your "Chläberlia" campaigns, and it's also more practical during your periodic "wheel of fortune" campaigns. That's just a hint to the developers. I'm looking forward to the next innovations, but: not everything that is feasible has to be useful, or should be useful. Best regards Charleston
Hello, I am also annoyed about these new blue receipts. For me as a user of digital devices, this is not a problem in itself, but Migros is "forgetting" all its older and/or visually impaired customers who on the one hand have problems seeing and on the other hand are not so digitally savvy. Sorry, that's not how it works. These blue receipts leave all these people out in the cold. There is only one thing to do dear Migros, back to the white receipts!
1 year ago
1 year ago
Hello, I am also annoyed about these new blue receipts. For me as a user of digital devices, this is not a problem in itself, but Migros is "forgetting" all its older and/or visually impaired customers who on the one hand have problems seeing and on the other hand are not so digitally savvy. Sorry, that's not how it works. These blue receipts leave all these people out in the cold. There is only one thing to do dear Migros, back to the white receipts!
Well, I'm not alone in my annoyance. I haven't even thought about people with visual impairments yet. I also know of many people who are quietly annoyed because they can't or don't want to express themselves here. So dear Migros: finally admit the flop and bring back the white receipts! Or is it a new concern of yours to annoy your customers?
1 year ago
2 years ago
Hello Alex. Thank you for your information. It may be that your pilot phase has led to you pushing ahead with the launch. But if you are planning to stop printing receipts, why don't you push ahead with this and release an immature product to customers beforehand? You knew about the existing shortcomings. I have commented on this topic in Migipedia, but I don't want to know how many customers don't do this and are silently annoyed. I also use the app, am generally very open to technical innovations and like to test whether they are of any use to me. Nevertheless, I'm not prepared to reach for my smartphone for every possible "nonsense". For me, your SubitoGo, for example, belongs in the category of "things the world doesn't need"; hand scanners or self-checkout for small purchases are completely sufficient for me (I also commented on this in Migipedia after the introduction). It's quicker to look at it than to pull out your smartphone and check the receipt there, and it's essential for the aforementioned billing with third parties. What's more, the receipt is always stamped by the employee during your "Chläberlia" campaigns, and it's also more practical during your periodic "wheel of fortune" campaigns. That's just a hint to the developers. I'm looking forward to the next innovations, but: not everything that is feasible has to be useful, or should be useful. Best regards Charleston
Two months have passed since my post. Other users have made their voices heard and pointed out another customer group that also "has no joy": People with visual impairments! In the meantime, I have also had contact with many people who are also annoyed but (as the silent majority) don't want to or can't say anything to Migros. So dear Migros: when will you finally admit the flop and bring back the white vouchers? Or do you really want to annoy your customers?
1 year ago
2 years ago
Hello Charleston, We are sorry that you had additional difficulties with our new receipt. We are aware that the blue base color of the new blue receipts means that the contrast to the writing is weaker and may therefore be more difficult to read. We also clarified this with the manufacturer of the receipts before the changeover. For technical reasons, the color cannot be changed. Unfortunately, there is currently no way to improve this due to technical limitations. We were also aware that the blue receipts are more sensitive to external influences such as wrinkles, printing, etc. and we therefore monitored these problems closely during our test runs in spring 2022. We also carried out internal tests. External influences and pressure can cause the typeface to be destroyed. Moisture causes the typeface to disappear temporarily, but then usually returns in a dry state. Despite these limitations, we have decided to introduce the blue receipt. Based on our experience from the pilot phase, we have come to the conclusion that the advantages of the blue receipt outweigh the disadvantages, particularly in terms of sustainability. Migros is also planning to do away with receipts altogether in future and only print receipts at the customer's request. This is in view of the fact that more and more customers are using the Migros app and thus have the receipt available digitally. We are aware that the printout of the digital receipt is not optimally set up and we are working on a better solution. We hope that you can understand our reasons for switching to the new receipt. Best regards, Alex
Why did Migros need a test phase as if they had invented this receipt? Kiosk has had this material for a long time! How can a coated, colored receipt be more sustainable than a simple piece of paper? paper? Clearly, chemicals are being used here that weren't needed before, and then there's this pronounced need to be supposedly environmentally friendly with the receipt of all things (by using chemically treated material instead of recyclable paper 🙄) while customers still have to lug tons of plastic packaging home. The customer is not supposed to notice - as in another thread - that the prices on the shelf were not correct? Even non-food products require a fight with scissors against hard plastic, which is annoying every time (and makes the scissors blunt), no idea why these things have to be packed airtight, litter-proof and shockproof! But the chemical receipt is supposed to fix it now? It's amazing how the intelligence of the customers is insulted here time and time again, as the English would say. Migros has been putting its poor employees through this for years (where are the men at the till? Haven't seen one for ages) to ask "Cumulus card?" every time. Out of sheer pity, I now beat them to it, because I don't have one. Instead, they can now ask if you want the receipt. Because even if many people don't want one: Giving one is a legal obligation (asking for a Cumulus card is not). Last but not least: the constant assertion that a product cannot be manufactured in a usable way for technical reasons - then leave it alone! Harassing customers with prototypes and/or asking them to adapt to the technology - preferably downwards - has long been an absurdity that needs to be changed.
1 year ago
1 year ago
Why did Migros need a test phase as if they had invented this receipt? Kiosk has had this material for a long time! How can a coated, colored receipt be more sustainable than a simple piece of paper? paper? Clearly, chemicals are being used here that weren't needed before, and then there's this pronounced need to be supposedly environmentally friendly with the receipt of all things (by using chemically treated material instead of recyclable paper 🙄) while customers still have to lug tons of plastic packaging home. The customer is not supposed to notice - as in another thread - that the prices on the shelf were not correct? Even non-food products require a fight with scissors against hard plastic, which is annoying every time (and makes the scissors blunt), no idea why these things have to be packed airtight, litter-proof and shockproof! But the chemical receipt is supposed to fix it now? It's amazing how the intelligence of the customers is insulted here time and time again, as the English would say. Migros has been putting its poor employees through this for years (where are the men at the till? Haven't seen one for ages) to ask "Cumulus card?" every time. Out of sheer pity, I now beat them to it, because I don't have one. Instead, they can now ask if you want the receipt. Because even if many people don't want one: Giving one is a legal obligation (asking for a Cumulus card is not). Last but not least: the constant assertion that a product cannot be manufactured in a usable way for technical reasons - then leave it alone! Harassing customers with prototypes and/or asking them to adapt to the technology - preferably downwards - has long been an absurdity that needs to be changed.
And an addendum: I have just received a blue receipt for a SportX purchase! Warranty or not, I keep receipts for purchases depending on the amount. I don't want to know (yet) what the receipt will look like in the folder after two years. To be on the safe side, I would probably have to log in, download the receipt as a PDF - and print it out. Ecologically sensible. I'm sticking to my guns: the blue receipts are the most stupid thing Migros has done in recent times!
1 year ago
2 years ago
Hello Alex. Thank you for your information. It may be that your pilot phase has led to you pushing ahead with the launch. But if you are planning to stop printing receipts, why don't you push ahead with this and release an immature product to customers beforehand? You knew about the existing shortcomings. I have commented on this topic in Migipedia, but I don't want to know how many customers don't do this and are silently annoyed. I also use the app, am generally very open to technical innovations and like to test whether they are of any use to me. Nevertheless, I'm not prepared to reach for my smartphone for every possible "nonsense". For me, your SubitoGo, for example, belongs in the category of "things the world doesn't need"; hand scanners or self-checkout for small purchases are completely sufficient for me (I also commented on this in Migipedia after the introduction). It's quicker to look at it than to pull out your smartphone and check the receipt there, and it's essential for the aforementioned billing with third parties. What's more, the receipt is always stamped by the employee during your "Chläberlia" campaigns, and it's also more practical during your periodic "wheel of fortune" campaigns. That's just a hint to the developers. I'm looking forward to the next innovations, but: not everything that is feasible has to be useful, or should be useful. Best regards Charleston
@Charleston Topic Subito: The subito to go is the best for me! Take product, scan, put in bag, pay with one click and go! I no longer queue at the few checkouts! I'm talking about a week's shopping, not 2-3 items! Before: take the product, put it on the scales, put it on the conveyor belt, put it in the bag, pick it up 3 times!