Dear Migros
Please explain to me clearly and simply why the price of o.b. tampons has gone up.
Until now, the pack (Super Plus, 32 pieces) cost CHF 4.50 (after the VAT rate adjustment; previously CHF 4.95), and now we’re supposed to pay CHF 5.30 for it? Why?
https://www.migros.ch/en/product/520201500000
I couldn’t care less about a redesign. Here, you’re paying a lot of money for something you didn’t choose. A price increase of almost 18% is NOT OK.
Most useful answer
Hi missy_89, thank you very much for your feedback. With the o.b.® ProComfort Super Plus, the changes are indeed usually not noticeable to the eye. The improvements are most evident in how the product performs.
o.b.® continues to rely on its proven Dynamic Fit technology and interlocking grooves for reliable fluid absorption. In addition, the manufacturer has optimized the tampon core. This makes the product feel softer and allows it to adapt better to the body’s movements. o.b.® has also adjusted the expansion behavior. The tampon expands less during use, which can make removal more comfortable.
These differences are generally not visible to the naked eye or when taking the tampon apart. However, they can be clearly demonstrated in the lab, for example, through the material’s lower compression force—that is, the softness of the core.
In addition to the product, o.b.® has also redesigned the packaging to make the benefits more clearly visible. These changes were accompanied by a repositioning of the price. We hope this information is helpful to you. Best regards, Lea
So, this is my last post here (I'm getting tired of this; I've known about these tampons long enough to say that NOTHING has changed).
I’ve decided to buy o.b. tampons from the competition, C, from now on, because they’ve managed to put the tampons with the “new design” on the shelf for CHF 4.95 (the price the tampons already had before 2024, before the VAT cut). Several C employees could actually only laugh at your ridiculous prices... (Yes, I asked at various stores whether that was actually the price, just to be sure).
You have to understand that with this behavior, you’re shooting yourselves in the foot. What Migros has been doing for a long time is no longer customer-oriented. Migros’s heyday is over. This customer-repelling behavior will eventually come back to bite you hard...
And I’m not referring to a Susi, a Lea, an Alex, or a Philipp here. You’re not to blame. You’re just regular employees of a company. You’re simply following your business processes, doing your jobs, and sticking to the scripts handed down to you from above. But it is precisely you—along with the customers—who have the power to stand up to your own corporate leadership. I’ve already spoken personally and discreetly with so many Migros employees, and the dissatisfaction can no longer be denied. Not because the employees are unhappy with their work itself—they’d actually like to do it—but because management is a thorn in their side... I hope that someday the day will come when a Migros employee can once again honestly say that they enjoy working for their employer and fully stand behind them... I wish that for you!
Well, over and out...
