Raspberry Delice

HimbeerCookie · 2024-03-14T04:53:27.329Z

Dear Migros, the new Delice Raspberry with a changed recipe has been criticized by countless Migros customers and classified as inedible. ALL of them want the former Delice with its creamy consistency and whole raspberries back. Question: What exactly needs to happen for you to do what customers want? How many more people need to complain? Why do we even bother rating all the products on Migipedia and liking the reviews if you don't respond to them? What needs to happen for you to finally get your act together? Finally take your customers seriously!

M-Infoline

Hello RaspberryCookie, thank you very much for your contribution. We are aware that many of our customers are not so happy with the new recipe. We had to adapt the recipe because the product can no longer be produced in the same way on the line at the new location. The plant is set up differently and we now use pasteurized raspberries, which has the advantage that the Délice desserts now have a longer shelf life. This is the only change we have made. There are no plans to go back to the "old" Délice. Nevertheless, we will inform the specialist department of your feedback. We always try to respond to our customers' feedback as best we can and take their wishes seriously, but unfortunately we are also bound by certain unchangeable circumstances. Unfortunately, we cannot really take action here as it is not technically possible to do otherwise - thank you for your understanding. Kind regards, Yann

(Machine translation)

HimbeerCookie

M-Infoline

Hello RaspberryCookie, thank you very much for your contribution. We are aware that many of our customers are not so happy with the new recipe. We had to adapt the recipe because the product can no longer be produced in the same way on the line at the new location. The plant is set up differently and we now use pasteurized raspberries, which has the advantage that the Délice desserts now have a longer shelf life. This is the only change we have made. There are no plans to go back to the "old" Délice. Nevertheless, we will inform the specialist department of your feedback. We always try to respond to our customers' feedback as best we can and take their wishes seriously, but unfortunately we are also bound by certain unchangeable circumstances. Unfortunately, we cannot really take action here as it is not technically possible to do otherwise - thank you for your understanding. Kind regards, Yann

(Machine translation)

Hello Yann, thank you for your feedback. Unfortunately, you're wrong: I don't understand your arguments at all. Nobody has asked for the Delice to have a longer shelf life. Nobody has asked for a new recipe. If a system has to be replaced, then you make sure BEFORE you buy it that the product can be produced on the new system in the same way. What kind of weird excuses are those? So you'd rather have a product on the shelf that nobody buys and everyone just thinks is awful than make an effort to satisfy your customers? If that's the case, then I wish you bon voyage for the future! Unfortunately, the Raspberry Delice is by no means the only product to have been mucked up in this way. It's happening by the meter, see also my comment on the 'new' organic basil tofu. And yes, I would ask that my/our now harsh criticism be passed on to those responsible. Thank you!

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M-Infoline

HimbeerCookie

Hello Yann, thank you for your feedback. Unfortunately, you're wrong: I don't understand your arguments at all. Nobody has asked for the Delice to have a longer shelf life. Nobody has asked for a new recipe. If a system has to be replaced, then you make sure BEFORE you buy it that the product can be produced on the new system in the same way. What kind of weird excuses are those? So you'd rather have a product on the shelf that nobody buys and everyone just thinks is awful than make an effort to satisfy your customers? If that's the case, then I wish you bon voyage for the future! Unfortunately, the Raspberry Delice is by no means the only product to have been mucked up in this way. It's happening by the meter, see also my comment on the 'new' organic basil tofu. And yes, I would ask that my/our now harsh criticism be passed on to those responsible. Thank you!

(Machine translation)

Hello RaspberryCookie, thank you for your feedback. Unfortunately, we can't say any more than you already know. The new system is designed differently and cannot process fresh raspberries. That's why we adapted the recipe to pasteurized fruit. These are not excuses, but facts. We are aware that many of our customers are not happy with this, but unfortunately we cannot go back to the old product. We have passed on your feedback. Kind regards, Yann

(Machine translation)

Dragonball

HimbeerCookie

Hello Yann, thank you for your feedback. Unfortunately, you're wrong: I don't understand your arguments at all. Nobody has asked for the Delice to have a longer shelf life. Nobody has asked for a new recipe. If a system has to be replaced, then you make sure BEFORE you buy it that the product can be produced on the new system in the same way. What kind of weird excuses are those? So you'd rather have a product on the shelf that nobody buys and everyone just thinks is awful than make an effort to satisfy your customers? If that's the case, then I wish you bon voyage for the future! Unfortunately, the Raspberry Delice is by no means the only product to have been mucked up in this way. It's happening by the meter, see also my comment on the 'new' organic basil tofu. And yes, I would ask that my/our now harsh criticism be passed on to those responsible. Thank you!

(Machine translation)

To call Delice inedible when people all over the world are starving is an exaggeration. I used to eat Delice every day in my youth, so I know the product very well. Secondly, the product is made by Emmi and not by Migros... so it's Emmi's decision how the machine is built... I hardly think Migros can dictate to Emmi how the machine should be built...

(Machine translation)

Magnoliapower

Dragonball

To call Delice inedible when people all over the world are starving is an exaggeration. I used to eat Delice every day in my youth, so I know the product very well. Secondly, the product is made by Emmi and not by Migros... so it's Emmi's decision how the machine is built... I hardly think Migros can dictate to Emmi how the machine should be built...

(Machine translation)

As a customer, I can definitely demand from a manufacturer how the machine should work. If that manufacturer can't do it, you keep looking. And you can save yourself the hint about worldwide starvation!

(Machine translation)

indios

Magnoliapower

As a customer, I can definitely demand from a manufacturer how the machine should work. If that manufacturer can't do it, you keep looking. And you can save yourself the hint about worldwide starvation!

(Machine translation)

We know who that is.........

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jeep

M-Infoline

Hello RaspberryCookie, thank you very much for your contribution. We are aware that many of our customers are not so happy with the new recipe. We had to adapt the recipe because the product can no longer be produced in the same way on the line at the new location. The plant is set up differently and we now use pasteurized raspberries, which has the advantage that the Délice desserts now have a longer shelf life. This is the only change we have made. There are no plans to go back to the "old" Délice. Nevertheless, we will inform the specialist department of your feedback. We always try to respond to our customers' feedback as best we can and take their wishes seriously, but unfortunately we are also bound by certain unchangeable circumstances. Unfortunately, we cannot really take action here as it is not technically possible to do otherwise - thank you for your understanding. Kind regards, Yann

(Machine translation)

Are other products made in this plant? Is that the reason why the Bifidus Drink Mocca has changed in taste and consistency? Is it worth it if they lose customers who now buy it elsewhere?

(Machine translation)

missy_89

jeep

Are other products made in this plant? Is that the reason why the Bifidus Drink Mocca has changed in taste and consistency? Is it worth it if they lose customers who now buy it elsewhere?

(Machine translation)

The new Delice Raspberry is produced at Emmi in Ostermundigen / BE.

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M-Infoline

jeep

Are other products made in this plant? Is that the reason why the Bifidus Drink Mocca has changed in taste and consistency? Is it worth it if they lose customers who now buy it elsewhere?

(Machine translation)

Hello jeep, thank you for your feedback. The Bifidus Mocha Drink is not produced on the same machine. However, the sugar content was reduced at the beginning of September last year. You may notice this in the taste. We have reported this to our specialist department - but we cannot promise you that the recipe will be changed back to the old version. Kind regards, Yann

(Machine translation)

Dragonball

Bodenseeknusperli

Oh God, here it comes, the children are starving in Africa, is that still possible? People have a question and an opinion about something, what kind of behavior is that to dismiss everything with "yes, but elsewhere they are starving" and subliminally accuse people of complaining and not having the right to do so, boah no... just don't criticize Migros even if HUNDREDS of customers think the same. Stop attacking everyone here when they have a concern. But the main thing is to always post a comment because you're the main character, right. So people, no more criticism, in Africa you know the children are starving and CoacoaProtein is fighting for mommy, so stop mimimi essed s nüm fine Delice mit Himbeermantsch los🤣🤣🤣🤣

(Machine translation)

As others have said, it tastes more like Excellence yogurt. I also know the product very well because I ate it every morning and evening. Even when it was blackberry. This sentence may be harsh on my part, for which I apologize. It's far from inedible... I understand the concern... Migros said it wouldn't go back... because it's also produced by Emmi... surely Migros can't tell Emmi how to build its machine? I wrote several times in the Delice article that Emmi makes the product and not Migros. Emmi as well as Migros will hardly sell or change the machine completely because of a product... be realistic... I hope whole berries can be mixed again, even with the new machine... Your mother Mama Migors jokes are laughable...

(Machine translation)

Himbeer Delice

All replies (13)

All replies (13)