My children just wanted to watch the Animal Planet Mania album together with the Migros Play app, but this part of the app won't load. The loading bar always stays at 0% for me and my husband. Is there a technical problem with the app at the moment?
5 years ago
Hi oachkatzl If the Migros Play app is not working correctly, try uninstalling the app and downloading it again. best regards Peter
5 years ago
5 years ago
Hi oachkatzl If the Migros Play app is not working correctly, try uninstalling the app and downloading it again. best regards Peter
Hi Peter, I've already done that, but it didn't help.
5 years ago
5 years ago
Hi Peter, I've already done that, but it didn't help.
Hello oachkatzl Please send your request to migros-helpline@migros.ch. They may be able to help you there. best regards Peter
5 years ago
Is that exactly how we feel?
3 years ago
Hello everyone! We had the same problem today and earlier the Animal Planet part had disappeared completely and only the elves were still selectable. 🤔
3 years ago
3 years ago
Hello everyone! We had the same problem today and earlier the Animal Planet part had disappeared completely and only the elves were still selectable. 🤔
Hello Becky82 It may be a temporary fault. Please try again tomorrow, otherwise we will be happy to make further clarifications. best regards Fabien
3 years ago
3 years ago
Hello Becky82 It may be a temporary fault. Please try again tomorrow, otherwise we will be happy to make further clarifications. best regards Fabien
Now the Animal Planet menu item has disappeared completely from the app. I have also reinstalled the app on a trial basis. Surely it can't be that this is taken out of service after a few years?
3 years ago
3 years ago
Hello Becky82 It may be a temporary fault. Please try again tomorrow, otherwise we will be happy to make further clarifications. best regards Fabien
Many thanks for the feedback. Unfortunately, it has still "disappeared". We also tried reinstalling the app - which unfortunately meant that we had to completely re-scan all the figures. What a pity. Hope we can find a solution.
3 years ago
3 years ago
Many thanks for the feedback. Unfortunately, it has still "disappeared". We also tried reinstalling the app - which unfortunately meant that we had to completely re-scan all the figures. What a pity. Hope we can find a solution.
Hello Becky82 If you are still experiencing technical difficulties, please send your request, including device data and screenshots, to migros-helpline@migros.ch so that the responsible department can check your request in more detail. Thank you for your understanding and have a nice day. Sofia
3 years ago
3 years ago
Hello Becky82 If you are still experiencing technical difficulties, please send your request, including device data and screenshots, to migros-helpline@migros.ch so that the responsible department can check your request in more detail. Thank you for your understanding and have a nice day. Sofia
The e-mail address is unfortunately invalid. I did it via the contact form. https://www.migros.ch/de/services/kundendienst/infoline.html