Where/how to exchange a defective Wichtel Hörbox?

Wo/wie defekte Wichtel Hörbox umtauschen?

Hello zam

Where or how can I exchange a defective hearing aid box without a receipt?

Here in Einsiedeln I was refused an exchange because there is no receipt left.

Thank you
HANS

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All replies (13)

Frederica

Good evening @StylisticOne

As the receipts are available online for 24 months, you can print them out or take a photo.
> Migros > My Migros > Cumulus > Receipts

Best regards

Frederica

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StylisticOne

Thanks, I'll have a look. Don't know if the cumulus has been scanned though.
Does anyone know how much the box cost in the initial promo?

Thank you

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StylisticOne

I was told that they could not start an "exchange process" without a receipt. When I pointed out that the box was only available at migros, they said "it's still not possible"

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Guest

Hello everyone

We will forward your request again to the appropriate department and present a solution.

Kind regards Babette

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StylisticOne

So, what does it look like now?

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StylisticOne

Apparently there is no solution. I will now dispose of the box and figures. Too bad migros....

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Guest

Hello everyone

The box can be exchanged at the m electronic store upon presentation of the receipt.

You can select the box on the Storybox homepage and then check which store has boxes in stock. The exchange is then possible there.

Kind regards Babette

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StylisticOne

Thank you, but I no longer have a receipt :(

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easthouse

@StylisticOne

All your purchases/receipts are available in your Cumulus account, provided you showed your Cumulus card when you made the purchase.
If you use the Migros app, you can also access it there....

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StylisticOne

Thanks, but cumulus was not scanned

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