How seriously does Migros take us?

Wie ernst nimmt uns die Migros?

Guest

I took the trouble to study Migros' responses on Migipedia. What is striking is that the answers to suggestions are always the same ("Great idea, we'll get in touch with the people responsible", later often followed by "Unfortunately the idea didn't take off"). In fact, there are almost no other answers.

Even with justified complaints (e.g. Boncampo coffee capsules), I expect a different response from Migros - if they really take their customers seriously.

My question: Is Migipedia not just a publicity stunt for Migros? My expectation of a real dialog is different. As a loyal Migros customer, I feel rather "taken for a ride" by Migipedia.

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All replies (19)

ravioo

i've noticed that too. i think everything is decided "from above" anyway, and customers' ideas are only used if migros can make a good profit from them. and of course migros can't fulfill all wishes. you can understand that, but people who take the time to write constructive comments should be taken seriously... after all, we do an important job for migros - and for free!

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Guest

I agree - do users really believe that Migros is keen on their suggestions?

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Guest

Hello everyone

Thank you very much for your messages. We take the feedback we receive from our customers here on Migipedia, on the M-Infoline or via other channels very seriously. They are important for us to get to know our customers' needs even better and to improve ourselves

However, it is true that our first step is often to respond by taking up the idea and contacting the person responsible for the product or area in question. This has nothing to do with us not taking you seriously - on the contrary. We try to answer as many inquiries and feedbacks as possible in a short space of time and let you know that your request will be sent directly to the person responsible for clarification.

I can assure you that every inquiry really will be forwarded. However, it is true that we cannot implement all feedback. Ideas and suggestions that cannot be implemented or cannot be implemented immediately are not simply put to one side and forgotten, but are regularly reviewed. If a concern is expressed by many people, the problem is analyzed and, wherever possible, improved together with the supplier.

This was the case, for example, with the packaging of the Café Royal capsules. Many customers were annoyed by the size of the packaging. Migros took the feedback seriously and adapted both the capsules themselves and the packaging.

We greatly appreciate the many suggestions and feedback on our products or general Migros topics.

And remember: Migipedia is not just a valuable platform for us to find out where we can improve. It should also be useful for you users, so that you can find out more about products or see how other users rate products.

Best regards
Tanja, Migipedia team

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Maripac

U.A. @acko [just a question of interest]: Why are guests 'annoying'?

This [guest post] point has been raised repeatedly in the Migipedia Improve survey.

What is so annoying about guest posts (apart from the occasional, clearly inappropriate post)?

Again and again, helpful hints, ideas worth checking, interesting comments and ratings are also written by guests - who may write several times as a "guest", but then become members (or visit the platform more often as a "guest") and/or otherwise make Migipedia better known/visited?
I would be interested to hear answers/opinions on this, especially as I perhaps understand too little about this type of exchange to be able to understand this frequently expressed guest request more comprehensively. Lg, maripac

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Sandroka

I think anyone who wants to join in the discussion should not hide behind a guest account.
Anyone who has something to say should stand up for it and make their opinion known publicly. Anything else is cowardly in the extreme.

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stecki

I agree with you: get rid of the guest status!

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Frederica

@stecki
...the status is just rattling... is on its last legs!

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Maripac

@Sandroka: Thank you for your opinion.
However, I wonder [perhaps too little expertly, see above] what practical difference it makes for the users of this platform - with the exception of the Migipedia team, which has information about the people behind the respective user names - whether someone 'hides' behind the user name of, for example, "maripac" or writes as a "guest"?
I still think that a lot of good contributions also come from guests and migipedia, like Migros, should be as unrestricted as possible 'for everyone'.
I would be interested to hear other opinions.

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Guest

To come back to the actual topic, I don't have the feeling that Migros takes us seriously here. My questions are not answered, problems are not taken seriously, but I am put off and lied to. Small problems are solved quickly, but as soon as it comes to central problems such as security, core values of Migros, etc., all you hear is that you have passed it on and are trying to get an answer as quickly as possible and you are still waiting for it years later. Sorry, but it can't be that difficult, can it dear Migros?

Regarding the guest accounts, I support Sandroka's opinion.

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Guest

Hello Orio

Do you have a specific question where you still need an answer from us? That is of course not our intention. We really do try to answer all questions. If you haven't received an answer anywhere, please feel free to "nudge" us again - then I can follow up with the people responsible for the range and products.

Kind regards
Tanja, Migipedia team

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