Dirty shopping carts and dirty Subito appliances

Loxiran · 2017-10-27T11:58:01.000Z

I would really like the shopping trolleys and the self-scanning Subito machines to be cleaned better. Today the shopping trolley was so dirty that the whole inside surface was sticky. Fortunately, I was able to put some cardboard inside so that I didn't have to put my bags in this dirty sauce. I always use the red and gray plastic trolleys. With these you know at least that there aren't always children standing in them with their dirty shoes, as sitting and standing in the plastic trolleys is fortunately not possible. I also recently caught a trolley that was totally moldy. I have also caught Subito appliances that were full of chocolate or similar. I've even seen a small child put the Subito machine in its mouth and lick it. Incidentally, this is a well-known issue: http://www.brennpunkt-hygiene.de/2016/02/keime-am-einkaufswagen/ Shopping carts in supermarkets are used by many people every day. The handle is not just touched for a few seconds, but is clutched and pushed through the entire store for the duration of the shopping trip. Many people use shopping carts every day, but the trolleys are not cleaned very often. He found faecal bacteria on the handles of 72% of the shopping carts. More faecal germs were found on the handles than in some public toilets. The author of the study sees the causes in the inadequate cleaning and disinfection of the shopping carts.

Beobachter

Sebastian_Migros

Our stores are currently being cleaned and disinfected several times throughout the day, especially contact points such as self-service checkouts and shopping baskets and trolleys. Best regards Sebastian

(Machine translation)

But several times a day is simply not enough where we touch things. Then we might as well shake hands with all our customers. At least the handles of every basket or trolley should be treated consistently after every use - after all, we are talking about the food sector here.

(Machine translation)

Traberli

Beobachter

... and that was two years ago, back then it was about dirt. Today it's about corona. While IKEA (i.e. primarily non-FOOD) was already disinfecting every shopping cart by hand before the Federal Council regulations, Migros still doesn't do this today. It's one of the few companies still allowed to earn its money and doesn't even try to prevent the spread of the virus. At the moment, there would be enough people who would even like to do this job to at least earn some money - but no matter, the main thing is to do it. Really unprofessional and embarrassing.

(Machine translation)

They don't do that at Coop and Lidl either. Just shop less often...? It's a real state of emergency! And everyone around us is in lockdown!

(Machine translation)

Guest

Beobachter

But several times a day is simply not enough where we touch things. Then we might as well shake hands with all our customers. At least the handles of every basket or trolley should be treated consistently after every use - after all, we are talking about the food sector here.

(Machine translation)

I've now found something that I see as a good 😎thing.↵https://www.hna.de/kassel/rewe-kassel-corona-gibt-eine-waschstrasse-einkaufswagen-zr-13712889.html↵↵The photo link here shows how it works ↵https://scontent-zrh1-1.xx.fbcdn.net/v/t1.0-0/p180x540/94491394_714947612379073_7048585758495473664_o.jpg?_nc_cat=106&_nc_sid=8024bb&_nc_ohc=PI-IV6UocAUAX_fwKzl&_nc_ht=scontent-zrh1-1.xx&_nc_tp=6&oh=5b975e9f7f06a607c430de08ed0c05f5&oe=5EC8887A

(Machine translation)

Guest

I've now found something that I see as a good 😎thing.↵https://www.hna.de/kassel/rewe-kassel-corona-gibt-eine-waschstrasse-einkaufswagen-zr-13712889.html↵↵The photo link here shows how it works ↵https://scontent-zrh1-1.xx.fbcdn.net/v/t1.0-0/p180x540/94491394_714947612379073_7048585758495473664_o.jpg?_nc_cat=106&_nc_sid=8024bb&_nc_ohc=PI-IV6UocAUAX_fwKzl&_nc_ht=scontent-zrh1-1.xx&_nc_tp=6&oh=5b975e9f7f06a607c430de08ed0c05f5&oe=5EC8887A

(Machine translation)

...I also "nagged" some people today who had their "dear little ones" with street shoes in the shopping cart, they belong in the child seat and not in the part where the groceries are supposed to go 😡 🤬

(Machine translation)

Loxiran

Sebastian_Migros

Our stores are currently being cleaned and disinfected several times throughout the day, especially contact points such as self-service checkouts and shopping baskets and trolleys. Best regards Sebastian

(Machine translation)

Unfortunately, the self-scanners are still only wiped down with the same dry rags. The shopping baskets and trolleys are not cleaned regularly either. Recently I saw a shopping cart with used masks and gloves in it. In general, unfortunately, not much attention is paid to hygiene. There were bags on the floor in the bread rack where the paper bags are placed to hold the individual bread rolls. What did the Migros employee do? She took the bag from the dirty floor and put it with the clean bags. Near the yogurt rack, I saw Migros staff restocking items. In order to reach the high shelves, the staff stood with their shoes on the edges of the baskets where the items were stored. This meant that the tips of their dirty soles were in contact with the freezer and the items on offer. Whether corona or not, hygiene is not given much attention in Migros, unfortunately.

(Machine translation)

M-Infoline

Loxiran

Unfortunately, the self-scanners are still only wiped down with the same dry rags. The shopping baskets and trolleys are not cleaned regularly either. Recently I saw a shopping cart with used masks and gloves in it. In general, unfortunately, not much attention is paid to hygiene. There were bags on the floor in the bread rack where the paper bags are placed to hold the individual bread rolls. What did the Migros employee do? She took the bag from the dirty floor and put it with the clean bags. Near the yogurt rack, I saw Migros staff restocking items. In order to reach the high shelves, the staff stood with their shoes on the edges of the baskets where the items were stored. This meant that the tips of their dirty soles were in contact with the freezer and the items on offer. Whether corona or not, hygiene is not given much attention in Migros, unfortunately.

(Machine translation)

Hello Loxiran, have you observed this in several stores? It is usually helpful to report your observations on the spot to the employee concerned or, even better, to the store manager. That way, the store can react immediately and point out the correct behavior to the people concerned. Wherever people work, mistakes happen. One person is careless and has already done something that is not great. Of course, that doesn't make it ideal. The store management is always very grateful to attentive customers who report discrepancies. Thank you for being part of Migros and helping us to make improvements. Best regards, Sina

(Machine translation)

Loxiran

M-Infoline

Hello Loxiran, have you observed this in several stores? It is usually helpful to report your observations on the spot to the employee concerned or, even better, to the store manager. That way, the store can react immediately and point out the correct behavior to the people concerned. Wherever people work, mistakes happen. One person is careless and has already done something that is not great. Of course, that doesn't make it ideal. The store management is always very grateful to attentive customers who report discrepancies. Thank you for being part of Migros and helping us to make improvements. Best regards, Sina

(Machine translation)

Hello @M-Infoline It concerns the Pflanzschulstrasse 9 branch, 8400 Winterthur. I have already posted my observations in several places to no avail. Unfortunately, these are repetitions, not isolated cases. I don't want to approach people directly in the store because there is a risk that I will be bullied later and no longer allowed to shop in the store. This with the shoes in the rack, the rag, the bags that fall on the floor, has already been discussed and posted on Migipedia several times. Sorry, for me these hygiene issues should be a matter of course. But not for others. Migros should clarify internally what complies with the hygiene guidelines and what does not and train its employees. I don't want to play policeman, I'm just saying what I notice. The rest is up to Migros. Incidentally, the store manager picked up the bread bags from the floor herself and put them back on the rack? What else can you say? Some people have a less stringent need for hygiene, other people don't. People are creatures of habit. People are creatures of habit. That's just the way it is.

(Machine translation)

M-Infoline

Loxiran

Hello @M-Infoline It concerns the Pflanzschulstrasse 9 branch, 8400 Winterthur. I have already posted my observations in several places to no avail. Unfortunately, these are repetitions, not isolated cases. I don't want to approach people directly in the store because there is a risk that I will be bullied later and no longer allowed to shop in the store. This with the shoes in the rack, the rag, the bags that fall on the floor, has already been discussed and posted on Migipedia several times. Sorry, for me these hygiene issues should be a matter of course. But not for others. Migros should clarify internally what complies with the hygiene guidelines and what does not and train its employees. I don't want to play policeman, I'm just saying what I notice. The rest is up to Migros. Incidentally, the store manager picked up the bread bags from the floor herself and put them back on the rack? What else can you say? Some people have a less stringent need for hygiene, other people don't. People are creatures of habit. People are creatures of habit. That's just the way it is.

(Machine translation)

Hello Loxiran, I have forwarded your message to the Migros Cooperative Eastern Switzerland. They told me that they always discuss such feedback directly with their customers. They are therefore asking for your contact details. Please either call the Cooperative Eastern Switzerland directly on 071 493 21 11 or send us an e-mail to m-infoline@migros.ch with the link to this forum post. In both cases, please state your pseudonym so that we can assign your request and process it accordingly. Best regards, Sina

(Machine translation)

Verschmutzte Einkaufswagen und verschmutzte Subito-Geräte

All replies (28)

All replies (28)