Moldy Emmental cheese

Verschimmelter Emmentaler

First of all, I would like to wish everyone a happy new year.

Over the festive period, a piece of Emmentaler went moldy in its original packaging before it expired. I went to the store on 31.12.2015 and wanted to return it, the customer service lady asked for the receipt. I no longer had it. Are there really people who keep the receipt for groceries? I don't have a smart phone either, so I couldn't look it up.
They think anyone can come in and the cheese could have been stolen! I've been a Migros customer for 40 years, but we have other stores in the village...

(Machine translation)

All replies (13)

Guest

Good morning @luckymam and a wonderful new year to you too!

Thank you for your message! I'm so sorry to hear that - both that there was obviously something wrong with this piece of cheese and that you had this result at customer service. Do you still have the product (or perhaps the packaging)?

Kind regards

Karin

(Machine translation)

luckymam

Hello Karin
Thanks for the quick reply. I left the Emmental at the store.
You couldn't eat it anymore. I have also calmed down again. However, it wasn't the first time that a food item was no longer OK before it expired, but this time I returned it.
But I don't keep receipts for food.
However, I think it's cheeky to imply that I stole the Emmentaler or anything else because of 3 to 4 francs. As an adult, I've been shopping there for 40 years, my criminal record is clean and here comes a sales clerk like that. You realize I'm cooking again...... so let's leave it. I just find it strange to ask for a receipt PR "cheese"?

(Machine translation)

Guest

Dear @luckymam

Yes, I can literally hear your anger and I understand it very well. I also find the thought process strange and it doesn't match the experiences I usually hear from customer service. If you want to tell me where you shop, I will be happy to forward the feedback to the relevant cooperative.

I asked about the packaging because I might have been able to use the LOT number to check how the spoiled product could have come about in the first place; the product managers are often happy to receive this information. But of course you're right, I probably wouldn't have carried the cheese home again ;-)

I'm sorry that you had this unpleasant experience and I hope that only flawless goods find their way into your shopping cart (or all shopping carts, of course!) in the new year.

Best wishes and have a nice afternoon

Karin

(Machine translation)

luckymam

Thank you Karin. Actually, I don't want to denigrate anyone here, but I would be interested to know whether the receipt is necessary for such returns?
Thank you very much for your patience.
Kind regards

Romy

(Machine translation)

Frederica

Good morning@luckymam

For a next time, hopefully there won't be one, you can also find the proof on Cumulus > My Account > Receipts, where you can view, copy and then print it!

Best regards
Istanbul

(Machine translation)

Guest

Good morning @luckymam

I'm actually not quite sure about the actual regulation, but I've checked for you and will let you know as soon as I have the feedback.

And yes, what@Fredericassaid got under my skin yesterday: the vouchers are also available online. It wouldn't have helped you on site at customer service without a smartphone, but if you need one another time, you can find them exactly as he described.

Best regards and have a nice day

Karin

(Machine translation)

Guest

Dear Romy(@luckymam, so that you are notified)

Thank you for your patience, I have found out the following: As far as exchanges or refunds are concerned, all products are treated equally, i.e. proof of purchase (receipt, warranty certificate, invoice, Cumulus proof) is always required. If this is not available, the return is not guaranteed - however, it is then at the discretion of the store, i.e. the store manager decides on a case-by-case basis where necessary.

Once again, no offense for the annoyance. Last but not least, it's always the tone that makes the music.

Have a nice day and best wishes to you

Karin

(Machine translation)

Loxiran

It's a shame that Migros requires a receipt for such cases. Coop is much more progressive here:

"Contact your point of sale. They will be happy to deal with your complaint and you will be refunded the purchase amount (even without a receipt)."

read here:
http://www.coop.ch/pb/site/retail/node/73466309/Lde/

What surprises me, however, is that Migros apparently used to have this instruction:"If there is no receipt, Migros will also accept a Migros price tag on the product."

to be read on:
https://www.ktipp.ch/artikel/d/was-gilt-beim-umtausch/

Migros, Obi, Melectronics, Micasa, SportXX:
Within 30 days, items can be exchanged or returned upon presentation of the receipt, warranty certificate or EC receipt. The customer will receive an equivalent product or cash. Prerequisite: The goods must be undamaged and the original packaging must be present. If no receipt is available, Migros will also accept a Migros price tag on the product. DVDs, CDs, software and games will only be taken back in unopened original packaging.

I wonder why this no longer applies at Migros?

(Machine translation)

luckymam

Hello Loxiran

Of course the Emmental was still in its original packaging.
Thank you for your research.
Greetings Romy

(Machine translation)

Guest

Hello @Loxiran

Thank you for the linked reference. I can't actually say when and for what reason there was a change. I will inquire again for you.

Best regards

Karin

(Machine translation)

1 2