Soda Sparkle water maker: Shortly after promotion NO more replacement capsules?!

Soda Sparkle Wasserbereiter: Kurz nach Aktion KEINE Ersatzkapseln mehr?!

Dear Migros,

I was horrified to discover that replacement carbon dioxide capsules are no longer available from MElectronics for the Soda Sparkle water maker (which uses capsules to add carbon dioxide to water) that we purchased a few months ago.

It is rather strange to sell a device that becomes impossible to use after a very short time because the corresponding capsules are not even available. Imagine if Migros were to sell capsule coffee machines in promotion and shortly afterwards no longer offer the capsules...

Does anyone know more about this issue? Are there any stores that still have a larger stock of capsules?

Kind regards

Laura

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All replies (25)

Guest

Dear Laura

Thank you for your message. That really sounds anything but ideal. Can you tell me which region you usually buy from? Then I'll check with the people responsible what's going on - perhaps there's a supply bottleneck.

I very much hope that a simple solution can be found to this problem.

Best regards

Tanja

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LauraMaier

Dear Tanja,

Thank you very much for your kind reply. I usually shop in the Glattzentrum (Wallisellen) and in the city of Zurich. By the way, the EAN code of the capsules is 6950199003334 (price: 14.90), if that helps :)

Would be very happy to clarify!

Best regards

Laura

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LauraMaier

Has anything come out yet? :)

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Guest

Hello Laura

I'm sorry you had to wait so long for an answer. You did well to follow up.

It's true that our supplier is unable to supply replacement capsules at the moment. We have tried to compensate for the bottleneck with other suppliers, but our efforts in this regard have unfortunately failed so far.

At the moment, I can only recommend that you talk to the store again and - if you really can't wait any longer - return the machine.

I'm very sorry that things are going so badly at the moment.

Best regards
Tanja

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Guest

Hello,
I have exactly the same problem!
I can no longer get replacement capsules.
I think this is absolutely cheeky.
If these capsules are no longer available, Migros should recall the SodaSparkel bottles/device and issue a credit note to the bruised customers.

Greetings
Simon Beck

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bouganville

Hello
The replacement capsules are now available again! However, you have to order them in the stores! Otherwise you have to pay shipping costs for online orders! Should also have new pet bottles, but they are no longer available!
What now? I find this very annoying and as a long-standing Migros customer not exactly customer-friendly!
Barbara, Samstagern

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bouganville

Totally agree with you ?!

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Cristina_

Hello everyone

I should also renew / replace my bottles.
I found the capsules in the online store, but I couldn't find the bottles anywhere.
Are they no longer available?

Thank you very much for your answer.

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Guest

Hello Cristina_

I am already in the process of clarifying whether and where there are still bottles available. I'll get back to you as soon as I have feedback from the product managers.

Best regards

Tanja

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Cristina_

Hello Tanja

Has there been any progress regarding the purchase of the Soda Sparkle bottles?

Thank you very much for your feedback!

Lg,Cristina_

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