Self Scanning / Self Check out / Subito / Compulsory payment by credit and debit card

Self Scanning / Self Check out / Subito / Zwang zur Bezahlung mit Kredit-, Debitkarte

Subito" was installed in our store (Dielsdorf). 2 cash registers were abolished. I find the solution suboptimal.
- Crushed vegetables: To make customers feel welcome and addressed, the vegetables are presented first. So I scan my items and pack them in my bag, then, further back in the store I find things like tins, washing powder. When I'm not constantly rearranging my purchases, I squash my fresh items with these heaviest items that would be more useful underneath in the bag.
- Forced to pay by card: with Subito I am forced to pay by card. The choice is taken away from me, which I see as paternalism. I pay by credit card and Migros pays a commission on my purchases. I find the Coop solution better, where I can go to any checkout with my scanning device and pay with the payment method of my choice. Migros would still save on checkout staff (....) because there is no need to scan the items at the checkout.
- Nevertheless, I find Subito practical because I no longer have to queue at the checkout.

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All replies (41)

capitanocapitano

hello
i was a regular customer at migros dielsdorf because the store is the ideal size and you don't have to pay for parking - until subito shopping was made possible in bachenbülach. now that dielsdorf has also installed subito, i'm happy to come back.
turning in must be learned effectively and is no longer a problem at all.
i always have a vegetable bag and separate shopping bags. the "hard" vegetables (such as carrots, kohlrabi, celery, cabbage, etc.) go at the bottom of the bag and the soft vegetables at the top. it's clear that i don't put the 2 kg of carrots at the top if there are tomatoes, grapes, lettuce, etc. at the bottom.

it wasn't any different before, on the contrary, so that it was right at the checkout when I was packing, I had to look at the conveyor belt to see what was being placed where.

it just takes a bit of practice.
as a tip, once you've found the right sequence, you can write the shopping list based on the receipt.

i save a lot of time and nerves. i only do the weekly shopping (4, 5, 6 shopping bags) this way. on the other hand, i prefer to go to the checkout for the small purchases.

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casalinga66

I find selfcanning very practical. Especially when I do my weekly shopping. The order (vegetables first, tinned food last) is a matter of practice. Before self-scanning, I took the item from the rack, put it in the shopping cart, then on the conveyor belt at the checkout, then in the bag, large items in the shopping cart and then again from the shopping cart into the trunk and then at home the fresh goods in the kitchen and the provisions in the cellar. Now I put a folding box and a large bag in the shopping cart (Mythencenter Schwyz where the scales are huge) sort everything into the box for the cellar or into the bag for the apartment after scanning and can lift everything directly into the trunk after paying. No more sorting etc.
Exception: If you are unlucky enough to be checked, it takes more than twice as long!

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charpagaus

The reason for my comment is actually more the "compulsion" to pay by card. If I don't want that, I have to do without "Subito".
It's clear that the packing can be organized (which is inconvenient).

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casalinga66

@charpagaus
Yes ok! I only do self-scanning for large purchases and I always pay by card. I was very happy when "EC card" payment was introduced at Migros a few years ago. Before that, I used to go to the bank, withdraw money and spend it again at Migros.

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GMIS

I also find self-scanning very practical. That way I can always keep an eye on costs. There's something about paying in cash; at Coop the scanning machines can do it, it's a different system, but they're much bigger and I assume more expensive.

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orbesch

I am a Migros employee and therefore have a positive attitude towards Subito, but I also find the fact that you can't pay with cash a shortcoming and hear it again and again from customers!

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charpagaus

.... and the greatest thing: when I told a Subito explainer that I felt it was a shortcoming not to be able to use Subito and pay in cash, she said that I would just have to go shopping at Coop, that's where it works.
Great. That was probably a promotional lady hired by Migros. Her comment wasn't very clever.

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Guest

Hmm, what's the problem with paying by card? It's much more practical than having to carry cash around with you all the time anyway. I almost only buy in stores with Subito or self-checkout, especially for smaller purchases. You don't get any crutch coins back, you never have to worry about how much cash you have left in your wallet, etc. I pay by card wherever possible in everyday life, even for amounts well under 10 francs.

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Hannelore12

I understand the problem that the customer is required to pay by card. Charapagaus said it well, that the customer is deprived of the freedom to choose the payment method himself. Personally, I am of the same opinion and I don't think it makes much sense to pay amounts under €10 by card.

This is no problem abroad (as I have already mentioned in another discussion).

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Guest

...I also don't think it's good that everything is handed over to the customers
be it having to check in at the airport yourself
or take over the job of the cashier like here
if the customer has to do everything on their own
then I think that the prices should fall because wages are eliminated
and as for being forced to pay by card
I don't think that's good at all, how are young people supposed to learn how to handle money if only everything is paid for by card?
amounts under 20 should not be payable by card and should therefore be blocked

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