The day before yesterday I went shopping for over CHF 100. So there I was with my 2-fold Cumulus voucher, my discount vouchers, my credit franc vouchers (blue), my Cumulus card and my EC card. But what do I have to hand in and in what order? Of course, I chose the wrong order, which is why the 2-fold Cumulus voucher was no longer accepted. The following questions:
- As it is now the end of the month, I have no opportunity to redeem the voucher. But I have the right to these double points?
- Can it be my job to know in which order I have to redeem the vouchers?
- Why does it matter in which order these vouchers are handed in (of course, the purchase process, payment process - but with the technical possibilities nowadays this should also be solvable)?
- Why isn't everything simply stored on the Cumulus card and automatically deducted or credited?
This paperwork is annoying and unfair - just because I don't have a receipt with me, I don't get the discount?
All replies (15)
During self-scan, the screen shows which vouchers, coupons etc. should be scanned.
If there is a "beep", the voucher has been validated.
If you want to validate cumulus vouchers for multiple vouchers, franc vouchers and the senior card, etc., the message "Wrong order" appears.
The same message appears if you want to validate the multiple vouchers etc. with the Cumulus vouchers.
I belong to the seniors department and have no problems with the system! :-)
That's exactly what happened to me. However, the cashier painstakingly glued the torn receipts back together, booked them out and then put everything in the right order. Thanks to her and everyone waiting! However, I have to say that the whole paperwork process is incredibly tedious and I'm sure that with a little creativity and good will, it could be done via the Cumulus card. The staff are also more than annoyed! At the very least, there should be a notice somewhere about the order in which you have to hand in the various receipts.
Guest
I also noticed some time ago that I didn't receive a 2x voucher even though I had made a purchase for more than CHF 100. I then asked the M-Infoline whether this was correct and received the answer that you only receive a 2x bonus coupon from the till if you pay for more than CHF 100 in cash or with a card. So if you redeem so many blue Cumulus vouchers that the amount you pay "normally" afterwards is not at least 100 francs, you won't get a 2x voucher.
The situation is likely to be similar with the redemption of 2x bonus coupons. It has long been known that there are NO points at all on the amount you pay with the blue vouchers (except for the multiple points on individual products, for example if new products earn 20x points). So there are also no 2x points. And the checkout system may have a problem with the 2x bonus coupon (and possibly with multiple coupons in general) as soon as blue coupons come into play. I can't say, as my rule has always been: if I pay with the blue vouchers, I don't hand in multiple vouchers, as I don't get any points on these amounts anyway. For the same reason, I never pay with blue vouchers on multiple points days.
I am in favor of being able to choose what you want to load onto the cumulus card with so-called e-vouchers, which is also possible with the supercard
Guest
Hello Mathomas
I have received the following response to your request from those responsible for Cumulus:
Since the beginning of September 2013, the amount before deduction of the blue Cumulus vouchers has been the threshold value for calculating the bonus coupon.
The x-fold points are also calculated on the amount before deduction of the blue Cumulus vouchers. However, when paying with blue vouchers, the normal points will be deducted in the amount of the value of the blue vouchers (e.g. 20 points for a 20-franc voucher)
I hope this helps you - it is indeed a complex topic. Keep on having fun earning points, saving and experiencing with Cumulus.
Best regards
Tanja, Migipedia team
Guest
@Tanja_Migros
Hello Tanja
Thank you for your reply and the clarification from the Cumulus team. I hope I have understood it correctly:
1.
Since the beginning of September, it no longer depends on the amount you pay "normally" (cash/card) - as soon as the purchase amount is at least CHF 100, you receive a bonus coupon; even if you pay for everything with the blue vouchers.
2.
For example, if you pay for a 20-franc purchase with a 20-franc voucher on a 2x points day, you will still receive 20 points because the bonus points are credited, but not the normal points. If you make a 50-franc purchase (again on a 2x day), which you split between a 20-franc voucher and 30 francs "normal", you will receive 80 points instead of 100. The same applies to multiple vouchers: the 5x voucher gives you 4 times the points on the amounts you pay with the blue vouchers.
It all seems a bit complicated at first glance, but it's still easy to understand. And above all, I think it's generous, as it's not a matter of course that you get points (compound interest, so to speak) for the points. Thank you very much!
Kind regards
Mathomas
All well and good. However, I doubt whether the last cashier has already been able to comply with these regulations!
this has often happened to me too, so now i usually scan it myself so the computer really shows it. or you can just give everything to the saleswoman and she should type it in correctly. and if she makes a mistake then complain to customer service. there is always a solution for an emergency receipt and that you can scan it afterwards :-)
Doesn't quite fit in here, but regarding the deduction of blue vouchers.
It always annoys me that when it's collection time (Mega Win, Mainias) and I buy for 40 francs, for example, but pay with a blue voucher, I only get one ticket/item. I can still understand it with the blue vouchers, but the same thing has happened to me with the gift cards. That's not right, because they're actually like real money. (They were paid for by someone).