Reduction vouchers the total chaos ... This is how Migros customers are cheated.

Reduktionsbons das totale Chaos ... so werden Migros Kunden betrogen.

Guest

I am simply very angry about Migros in general and about some impertinent and know-it-all employees at Migros Metropole in La Chaux-de-Fonds.

I am mainly a customer of MMM Metropole in La Chaux-de-Fonds. It was built by "successors" of Le Courbusier (an architect of whom the canton of Neuchâtel is very proud, although he was supposedly a NAZI) and unfortunately corresponds to the "esprit" of Le Courbusier ... "hui at the front and pfui at the back". The building is one of the "most beautiful Migros" I know, but completely impractical.

And this aspect of "impractical" and "confused" is also one of the reasons behind this story.

In September I had a reduction voucher "30 Fr on the Micasa range" minimum purchase 99 Fr.

I am a "burnt child": I know that in the Migros MMM Metropole in La Chaux-de-Fonds there is a "happy confusion" in the various Migros departments. The books (EX-Libris) are mixed in with the stationery, the women's stockings belong to the baby food and are next to the oranges. There are no less than (at least) 4 racks of dusty glasses, apparently being flogged by various Migros "ensigns" (it looks like a doghouse ... a few dusty "bones" (=glasses) in every corner, on an equally slightly dusty stand)! In the basement there are household goods, detergents and a somewhat odd assortment of odds and ends. On the 3rd floor, also somewhat jumbled together, there are DIY supplies (M-do-it), bed linen (Micasa), Christmas decorations (Micasa? M-do-it?), plastic crockery (Micasa?), pots-pans-potholders-household decorations (Micasa?) garden furniture - garden barbecues (M-do-it?, Micasa?), outdoor accessories (cool boxes, batteries, ....) (Micasa?, M-do-it?, M-Elektronix?), Chinese junk (Micasa?, M-do-it?, Melectronix? household?) ... even the employees of this store are no longer able to say ... what belongs to which Rayon.

Since it's all so extremely complicated to distinguish between the individual Migros divisions in this store, before I "activated" this 30 Fr voucher and before I bought the stuff, I looked on the Internet to see whether the products I wanted to buy belonged to Micasa. All these products are on display in the Micasa area on the 3rd floor of MMM Metropole (i.e. not in the "cleaning products/household goods" area in the basement) and I could assume from the location alone that they were Micasa products.

I then found these pages on the Internet:

https://produits.migros.ch/marmite-gastro-703306100000 it clearly says on the right: Micasa and that you can order the pot there ... so it is a Micasa article.

https://produits.migros.ch/micro-ustensiles-de-cuisson-m-topline-702926600000 also says here that the item can be ordered from Micasa.

https://produits.migros.ch/assortiment/supermarche/produits-menagers-nettoyage/cuisine/topline?productId=702963500000&_hash=vnUVY3vU/e5x/GT59QHnltmnX9TwfSigHdJVHUnHaOc%3D&facets=brand-MGR~retailer-micasa here it even says in the link, "retailer-micasa" and on the page it says m-topline and micasa several times

https://produits.migros.ch/assortiment/supermarche/produits-menagers-nettoyage/cuisine/batterie-de-cuisine?productId=703306100000&_hash=SAgdi4vmphSMC24l8dQWXG7duG5VxfjvCDQnRqLANBA%3D&facets=retailer-micasa The link here also says "retailer-micasa" and the website clearly states MICASA several times!

I then bought items from the "Top-line" and "Gastro" ranges for just over CHF 100 and expected the activated voucher (= CHF 30 reduction) to be deducted from the invoice.

When this didn't happen, I went to the Migross MMM Metropole information desk in La Chaux-de-Fonds and complained, demanding my 30 francs. The not very friendly employee (I often have to deal with him when I have to complain about one of the many mistakes that happen there) then called an employee from the 3rd floor (=Micasa and do-it), where I had collected these articles, to help me. This impertinent employee then tried to tell me that Migros-Top-Line and the Gastro pots are "household goods" and do not belong to Micasa. And this impertinent woman then also accused me of "constantly complaining".

In this Migros, "household goods" are located in the basement between detergents, cosmetics, soups, ladies' stockings and vitamins. The items I bought are on the 3rd floor in the Micasa section!

I therefore complained to the Migros info line. I had to enter the complaint several times because the badly programmed form doesn't work properly. And then I only got completely stupid answers. To this day I still haven't got my 30 francs and I've spent several hours complaining and retyping forms that don't work several times.

Finally, I received a completely stupid "reply" by letter from Migros Cooperation in Neuchâtel. They write the nonsense about "Rayon household goods" again ... and want to prove the whole thing with 2 completely insane photocopies ... which show the articles "Top-Line" and "Gastro" on a page with "Micasa" written large at the top...

I find it outrageous how these Migros employees treat me like an idiot!

If I don't get my 30 francs and compensation for my time within a very short time, then I will personally ask Mr. Bolliger to help his employees learn how to behave properly.

It is also very urgent that the Migros management simplifies the complicated nonsense with the various "vouchers" and ensures that this is no longer a "lottery".

Even though I live in the canton of Neuchâtel ... where a gambler's mentality prevails ... I can't stand "sweepstakes" and I expect Migros to stop organizing stupid games.

brainstuff

(Machine translation)

Kochtopf Gastro ø 24cm

4.3

Micro transportt

4.6

Firework

All replies (42)

Mangups

I wouldn't want to have you as a customer either.
You expect respect from others - but this should apply to both sides. Instead, in practically every second sentence, you insult some employee as unfriendly or incompetent, including indirect insults to the employees from whom the "stupid" and "stupid" answers come.
It's people like you, that 5%, who make working in sales a living hell.
And before I get torn apart now - this behavior has long been a thorn in my side with you brainstuff and, in my opinion, significantly disturbs the atmosphere in the community. In addition, this constant immature complaining lowers the credibility and seriousness of this platform.

(Machine translation)

Guest

@Mangups How dare you insult me here? I'm just telling the unvarnished truth here ... what kind of MIGROS employee is this, who is bawling out a customer because he assumes that items which are advertised on at least 20 pages of the Migros website as coming from MICASA and which this shameless MIGROS employee, who works in the MICASA department where these items are sold, then classifies as "household goods" out of false subservience?

Worse still: in the poorly managed MMM Metropole in La Chaux-de-Fonds, almost everything is "household goods" ... a chocolate ... for example, is "household goods".

Any reasonably intelligent person could imagine that household consumables (cleaning cloths, washing-up liquid, detergent, etc.) belong in the household goods section ... but pots, plastic dishes (with a 20-year guarantee) are "capital goods" and belong in the Micasa area ... even if they were not located there, as is the case.

And when an impertinent Migros employee then writes me a letter in which he really does write that a product is not a Micasa product and in which I find a printed screenshot with MICASA written large on it, then that's enough.

I will not put up with such insolence.

And you should also stop accusing me of something here that is pure nonsense: I have not insulted Migros (and not only here) but I am simply writing the REALITY.

It's extremely impertinent when you talk about someone who tells the truth, as you do, but when you obviously try to call that person indecent because you imagine that you have to agree with everyone and everything and that you always have to "suck up", then you are completely out of place.

If you think everything is good ... then go to church and say verses and rejoice.

I have pointed out something here that is a mess and I am not one of those primitive people who think everything is "good" and hope to get a few points for their lazy "kindness". .

How dare you insult me here, for example, with "these constant immature grumblings about the credibility and seriousness of this platform". If someone here is "immature" ... then you need to look on your side.

This platform is not there to weave laurel wreaths for Migros, but the purpose of this site is to give Migros customers an opportunity to point out grievances.

You go to La Chaux-de-Fonds and dust off the 4 sunglasses racks there ... and tidy up some of the neglected rayons there. You can pin an "apology" on your hat!

brainstuff

And another thing about the "2 stupid, stupid answers": what can you say about a screenshot that says MICASA in big letters in the title and where a Migros director then wants to prove that this is NOT Micasa. If you were a bit intelligent, you would have clicked on the 4 links and realized for yourself that each of these pages clearly states that these are items that are in the MICASA range. Anyone who tries to persuade me that these are not MICASA products is either completely stupid or a malicious fraudster. It's outrageous that I'm being accused of wasting my time reading documents to people that clearly state MICASA. Two of them even say "retailer-micasa" in the LINK ... anyone who denies this is completely confused.

(Machine translation)

Guest

Brainstuff

I don't know the Micasa voucher you mentioned.
But I assume that the validity of the voucher was the same as the coupons I receive:
Valid for the entire Micasa range. Valid in all Micasa stores in Switzerland.

I also don't know the Centre Metropole in La-Chaux-de-Fonds.
But based on your description and the fact that neither an ExLibris nor a Micasa branch is listed on the center's website, I assume that there are no branches of these Migros businesses in this shopping center. The store you are complaining about must therefore be a large Migros supermarket (MMM), which offers the widest possible range of products, including a shelf with books (although it is not an ExLibris) and also parts of the Micasa range.

The voucher certainly does not say that it is valid in Migros stores with a Micasa range; the MIGROS logo is also certainly missing. It is therefore correct that you were not granted the reduction. You did not make a purchase in an independent Micasa store or in the Micasa webshop. The voucher is limited to these two Micasa sales channels.

(Machine translation)

Guest

@deactivated user

There is no "partial Micasa assortment" (such a thing would also be a quibble that goes completely against Migros' "esprit" ... Migros does not normally want to deceive its customers with such quibbles).

The receipt says "tout l'assortment Micasa" ... it doesn't say "only valid in one MICASA". And even if we were to assume that Migros is one of the discounters from the north ... then it would not be "decent" for an employee to refer to items that obviously fall into the "MICASA" range (which is proven) as "household consumables" because the store is a "supermarket" selling all kinds of stuff.

The receipt said "entire MICASA range" ... and not "only valid in MICASA stores". Moreover, even the impertinent employee did not say that there is no MICASA in this Migros, but that she classifies other items (e.g. towels, bed linen, garden furniture, etc.) as MICASA.

I have also bought such items with a receipt for Micasa.

I can't understand your objection that there are no ex-libris in this MMM ... it has a corner with books on the 2nd floor, which is located between stationery, Sportx and Melektronics ... it's really not my job to clarify whether books from ex-libris are being sold there as such, or whether it's a "partial assortment". That kind of thing is shabby "dabbling"! Are you telling me that the next time I have a receipt for a reduction on books, I have to be careful that I don't get sh*t on too?

It's great that we've come this far. I'm sure G. Duttweiler will be pleased ... I hope you remember that it's part of Migros' philosophy that customers have the same prices and conditions SWITZERLANDWIDE?

I find it very inappropriate that every 2 months I get vouchers for Obi, for which there is no store far and wide ... if you apply the MIGROS philosophy correctly, then the vouchers should be for the entire DIY range! Or do you think it's "normal" that Migros Cumulus customers living in La Chaux-de-Fonds can't take advantage of certain benefits that people in Zurich have?

Your argument could, with difficulty, come from Lidl and then be classified as "system-compliant" ... you don't expect the decency that you assume Migros has.

I also asked the Migros info line beforehand whether these were MICASA items ... and got no answer.

You know ... I am also a business lawyer with a doctorate ... I'm very familiar with "dottering" ... the voucher is valid for the "entire Micasa range" ... and not just in Micasa stores.

The whole search for "quibbles" in this matter is completely filthy and completely absurd. All you're doing is distracting attention from the problems at this Migros.

It's not my job to clarify, for example, whether sunglasses (in one and the same store) belong to Sportx, Migros clothing (apparently no logo has yet been invented for this), or whether they belong to "household goods" because they are next to the ladies' stockings, baby diapers, oranges, toilet paper and cleaning rags. This situation alone should show any reasonably useful Migros manager that something is going wrong.

And the fact that I have to let a sales clerk call me a "constant complainer" because I have to deal with such problems all the time is almost as outrageous as the comments from the "everything's fine finder" who insulted me here in this thread. This person is so out of touch with reality that he massively insulted me in his comment, but then gave me a "like" ... that's exactly the kind of behavior I've been fighting for years and what's messing up our entire society: people who "love" everything and everyone and then call the people they "love" outrageous and insult them! This kind of thing is so filthy that I can't even "qualify" it. There's almost nothing dirtier than this culture of "liking" everything and then calling the "liked" person malicious and wanting to have them thrown out of the "community".

I'm not looking for friends here and I don't care whether someone shares my opinion or not ... but I demand that people don't call me names if I don't like something.

Even worse: I demand that people realize that I don't enjoy it at all when something doesn't work normally and when I have to complain about it. I even assume that people who "like" everything and accept it without criticism are extremely harmful to our society.

I've already told Facebook once that the "Like" button has to go ... we're no longer in kindergarten where you give out sweets when Peter "burps". That's why the "Like" button is completely out of place on this site: firstly, you don't have to "grade" whether you like a comment and secondly, an opinion is not necessarily bad just because you don't share it.

brainstuff

(Machine translation)

Imperator

@Mangups,@daniel.hager
you don't have to bother! brainstuff always wants to be right and, in his opinion, is allowed to insult and rebuke others?
He/she has already been reprimanded by Migipedia employees in other threads,
especially to refrain from insults, unfortunately without success!
Unfortunately, nothing more has happened from the Migipedia side.
The best thing to do is simply to ignore this guy!
Then he/she should go to Mr. Bolliger when he/she gets a term.
I hardly think that Mr. Bolliger has time to appreciate his fantasies and his rude, cheeky behavior for a few minutes?
Brainstuff is sure to get upset again and write a long comment. Let him/her, I don't care and I'm not interested anymore! Maybe he/she will write again that his/her grandfather helped Dutti during the boycotts against Migros, etc. Then he/she should hide behind his/her grandfather's achievements and deeds instead of doing something decent himself/herself!
Ps. this was not an insult but sarcasm!

(Machine translation)

Mangups

@Imperator: Unfortunately, you're probably right. Just reading the backlash to my answer is enough. But that was to be expected as people like to become insulting as soon as they run out of arguments. There's a lot I'd like to write now - but I don't like to discuss things on online platforms, I like to look my partner in the eye - that usually raises the level and the insults become less.
Ignoring is probably the best tactic. I do the same with my cat when she keeps begging for treats.

@Migipedia team: I'm sorry if I've inflamed something here, it would be your job to respond to brainstuffs ... let's call it "concerns". Nevertheless, this time I didn't want to roll my eyes and bite my tongue, but also write a post that shows that (luckily!) not everyone thinks like that.

(Machine translation)

Guest

@mangups this thread is about unreasonable Migros employees treating customers like idiots and maliciously classifying products as "cleaning products" even though there are dozens of pages on the Migros website where these products are labeled as belonging to the MICASA range.

Anyone who disputes the evidence is not only a bit "muddled in the head", but also extremely impudent and if he damages the good reputation (the reputation of "decency") of MIGROS, then he is not only impudent, but he also ruins the good reputation of Migros. I do NOT want Migros to behave like one of those filthy discounters that cheat and deceive their customers and even the UN with sophistry.

If you have something against me ... make your own thread ... "Brainstuff is a pile of filth, it needs to be feathered and tarred" ... on ... we'll then discuss this topic. Then you can really rant and get rid of your wonderful, intelligent "views" and your insults. I'm ashamed of you when you show too clearly how unintelligent you are and that you think you need to make a few fake "friends" here by spreading populist bullshit, but I can live with that ... I have absolutely no interest in you.

You are also welcome to apply to the forum management for me to be tarred and feathered or ... even better ... "... that saves me a lot of time and confirms to me that there are filthy people in Switzerland, right up to the MIGROS, who talk a lot about freedom of opinion, democracy, legal certainty and similar phrases, but who trample these principles underfoot.

brainstuff

(Machine translation)

Guest

@Imperator... You are a great "super author"!!!

How dare you accuse me of "fantasies"? Do you actually realize that in the legal sense this is an INSULT? You could end up in prison for that ... There are already a lot of people like you who have made similar comments about others on Facebook and who have then been punished by the JUSTICE (not by a few misguided "bloggers").

As a super-author, you should actually have informed yourself that it is part of the forum rules not to belittle and insult other authors.

It is also simply impertinent that you imagine that you can dictate to Mr. Bolliger what he talks about with his discussion partners.

I have not written a single impertinent sentence ... if reality is "impertinent and insulting" for you, then you must make an effort to shape reality in such a way that it corresponds to the high-ranking specifications of MIGROS.

You also don't have to imply that I'm going to "write a long comment" ... I'll decide that myself ... you can hang your views on that hat. If I were you, I would be ashamed to dictate anything to other people. I am also not complaining that you are writing unfounded insults here and that they completely miss the point and that you have obviously not even understood the text passages you are criticizing.

The same applies to you as to any other inexperienced "author" here: if you have something against me and want to discuss it, then do it in a separate thread ... you can rant about me there.

This thread is about the fact that I was cheated out of 30 francs and my time ... and treated like an idiot: the reduction was granted on "all items from the MICASA range" ... that's what it says on the receipt ... and the items purchased are ALL from the MICASA range, as dozens of Migros items clearly prove.

And one more thing: if you hadn't been so impertinent, I would have waited for the forum management to react ... because your views on this matter are completely unqualified. You haven't even read what's on the pages I've listed as links. You're puffing yourself up here like a half-wit and talking about stuff that doesn't even concern you and that YOU obviously have no idea about.

I am now waiting for the forum management to look at my complaint and then pass it on to the management and take note of the fact that I feel cheated, deceived and insulted. The links I have provided clearly show that the goods purchased belong to the MICASA range ... It is simply absurd for anyone to try to deny this fact.

The idea of a "partial range" is also completely absurd ... a "partial assortment" is also part of the assortment ... if you have a discount on the entire "AUTOGLANZ car parts assortment", then the AUTOGLANZ partial assortment "tires", which are offered next to the baby diaper department, next to the kakies and oranges, also fall under the "AUTOGLANZ assortment". NOTE: part of the range is part of the range.

And in this store in La Chaux-de-Fonds, this has unfortunately become the fashion ... I expect that there will now be a certain "structural overhaul", which will ensure that in future you will no longer find CD blanks as a special offer among the fresh fish, pasta and spaghetti sauces. I can also take a "tour" with Mr. Luginbühl (that's the manager of the store) and show him where certain "grievances" exist. And since some "grievances" only occur periodically ... it could also happen that I take a camera with me and take a few nice photos. These won't be blurry "selfies", but photos where you can identify every speck of dust individually.

brainstuff

(Machine translation)

sirio60

The Micasa voucher worth CHF 30 with a minimum purchase of CHF 99 looks like this: https://goo.gl/GMEy8e
Because of the clearly marked "Entire range in all Micasa stores" and "Redeemable in all Micasa stores and in the online store", I have never thought of showing such a voucher in a supermarket. But I wonder if I should give it a try ;))

(Machine translation)

Guest

@sirio60Pleasestop making any incompetent comments here

On the receipt it says "Entire MICASA range" Here you have the receipt: http://mail2vip.com/vippages/migros/migros_micasa_bon.jpg... if your "old one is still sharp" (meaning the glasses), then you can read there "Tout l'assortissement MICASA". If you click on my links above, you will also see that both Top-line and the Gastro pots are part of the Micasa range.

And if you go to the messy Metropole MMM, you will also notice that there are Micasa products on the 3rd floor (= MICASA SORTIMENT!) and that this is an MMM in which Migros has wildly scattered various "sub-labels" MICASA, M-ELEKTRONIX, M-do-it, Sportx, Exlibris and ready-to-wear ... all in a wild jumble ... there are CD blanks between pasta sauces, 4 dusty spectacle racks, 3 or 4 shelves with batteries ... the ladies' stockings are next to the oranges and next to them are the baby diapers. The Chinese junk is often found in the "frozen food" section and stuff from Sportx in the cosmetics section.

We are not here on the forum of a hard discounter from the north (from where we receive bad "influences" ... https://www.youtube.com/watch?v=lvXSPm68jhE ) and the shabby search for "quibbles" is not part of the MIGROS culture either.

Do you get paid to sugarcoat everything here? Or why are you putting on airs here?

brainstuff

(Machine translation)

1 2 3 4 5