New scanners to chase away older customers

Neue Scanner zum Verjagen der älteren Kundschaft

Cinderella1925

5 years ago

Edited

Hello,

Today I originally wanted to do some bulk shopping at Migros, but it didn't work out. Now I don't even have any bread at home...

Reason: the new scanners. I asked the staff twice for help, which I received in a very friendly and helpful manner, but after more than 3 hours of futile practice with this absurdity, I was so exhausted that I finally put all but a few of my purchases back on the shelves, deleted them from the scanner and finally went to a staffed checkout with a few small items. I've been told that I'm far from the only one who has given up shopping with these new scanners.

As long as you only buy a few items, it's perfectly feasible, but from about 5-6 different products, nothing works at all. The arrows with which you used to be able to scroll through the list from top to bottom and back again have been abolished, and now you have to move the list up and down virtually by hand...

If you now have to go back to the staffed tills as soon as you have more than a strict minimum of purchases, you're better off at Aldi: there, the sales assistants at the till put the items back into your cart and you can then repack them directly into your own trolley at your leisure.

I think I've had enough of shopping at Migros for this week ? In future I will buy as much as I can fit on the screen and no more.

I hope I'll find out here if the new scanners are changed after all.

(Machine translation)

All replies (27)

smartcoyote

5 years ago

Oh dear, that doesn't sound good at all ?

I've never been a fan of these scanners, every time I've used them there's been something wrong. The staff are always very polite and helpful, but it's just too much hassle for me. For the sake of convenience, I now always queue at the normal Migros checkouts.

Yes, Aldi is really great in this respect!

(Machine translation)

smartcoyote

5 years ago

and of course in many other respects. Migros could take a leaf out of their book.

(Machine translation)

Nachtspalter

5 years ago

But I'm really looking forward to Lidl introducing self-scan checkouts in the Fraumünsterpost store this fall!

YES!

(Machine translation)

Cinderella1925

5 years ago

I primarily need the scanners to read the prices. Lidl and Aldi write theirs in much larger letters on/above the shelves.

If Lidl upgrades while Migros downgrades, it could be fun... ?.
I was still naive enough to believe that if I clicked on the arrow on the right-hand side of the list, any details about the product would appear, e.g. that I could find the products of the same name at
https://produkte.migros.ch/papeteria-a6-notizbloecke-720853100000
and
https://produkte.migros.ch/papeteria-a6-notizbloecke-720112100000
I can see whether it is white or 100% recycled paper, or the product number..., but there is no question of that.

Sure, you can scan an item that has disappeared into nirvana again to get it back down on the screen (and then delete the extra copy straight away), but at some point it just gets too tedious if you have to comb through everything like that when checking before paying.

(Machine translation)

Pap Notizblöcke A6

4.5

Notizblock A6 3x

4.7

Nachtspalter

5 years ago

I'm checking in here again because I'm having a mess with "new scanner" at the moment.

This one was the first generation:
MIGROS Subito-Scanner alt.jpg

Then came this one:
MIGROS Subito-Scanner.png
Is this now the one that is "the new one" in your store or is there a third version?

(Machine translation)

Cinderella1925

5 years ago

Edited

Meanwhile, it's the third generation's turn, without the arrows

They look like smartphones in shape and you now have to swipe along the list to see the entire length.

But the swipe doesn't really want to, because most people are used to cell phones and many still can't seem to do it. The Subito employee runs back and forth all day picking up the scanners from the people at the checkout.

The screen background is dark with fine white lettering, which takes some getting used to...

(Machine translation)

Kathrin_Migros

5 years ago

Hello everyone

I'm sorry to read about the problems with the self-scanners.

I'll pass on your comments to our experts and get back to you...

Best regards

Kathrin

(Machine translation)

Guest

5 years ago

@Kathrin_Migros: About the new scanners...

-- where are these in use or in the near future ... according to Cinderella certainly Säntispark
-- What is the added value? - Can the Migros shopping list be transferred from PC/mobile phone ?
-- Where is this innovation described on the Internet? -- Please provide a link.

Thank you very much.

(Machine translation)

Cinderella1925

5 years ago

Edited

Hello @Tessin

What is the connection between me and Säntispark ? I searched forSäntispark hereyesterday, but according to distances.ch I live over 300 km away from St. Gallen.
The only added value so far is the wiping, for those who like that (I'm not one of them). The system behind it is the same (according to the Subito employee).

(Machine translation)

Guest

5 years ago

@Cinderella1925: Yes exactly, I read this post shortly before and drew the wrong conclusions.... Sorry - but now I can be reassured that Migros Ostschweiz (=my residential area) is not leading the way ... also in relation to my first question.

In principle, I agree that such technical aids should not be replaced after such a short time - just like a normal person doesn't replace their cell phone every year. It always takes a certain amount of time to get used to it and these up-and-down pillars were practical for shopping control.... You don't necessarily want to suddenly look like a thief because of a mistake.
So the wiping is no added value for me - I imagine that a line marker that can be moved from position to position is more reliable for the aforementioned shopping check to ensure that you have really checked through all positions....

(Machine translation)

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