About 2 years ago, I entered a request with the reference #20150910-0570 regarding the simplification of the payment process via MigrosApp. At that time, I received the answer that this process cannot currently be simplified. That's why I'm now trying again.
Today's Migros process:
- Open Migros app and switch to wallet
- Scan the QR code from Cumulus
- Log in to "Mobile payment" (fingerprint)
- Select card
- Have the QR code scanned from the card
- Done...
Today's process at Coop with Twint:
- Open the Twint app
- Log in (fingerprint)
- Select "Pay now" and hold iPhone near Beacon
- Done! Payment incl. Supercard points
My conclusion is that I prefer to pay without the app, i.e. by credit card (contact-less). I don't want to make the checkout staff, the queue behind me and certainly not myself wait. I also "enjoy" every payment process at Coop ;-)
What is the status of the improved payment process with the Migros app? Or is this process not a priority for you because it is not used at all?
All replies (12)
8 years ago
@giusi82 The comparison between the Migros app and Twint regarding mobile payments is unfair. With Twint, it is clear which payment method you want to use because there is only one. However, the Migros app offers several payment options:
So it's clear that the process is a bit more complicated, isn't it?
8 years ago
Yes, I'm happy to accept the objection regarding multiple payment options. My main concern is that I have to scan twice. I'm sure the Cumulus card could be recognized automatically. Any discounts could also be deducted automatically.
8 years ago
@giusi82
Thank you for your renewed request. We understand your request and assure you that we are constantly working on optimizations. This concerns the payment process and the Migros app in general. However, you will still have to scan the two cards (Cumulus and payment card) separately in the near future. We have not yet found a technical solution for the automatic recognition of the Cumulus card. But we'll keep at it!
Thank you @AlMiDeCoLi for your addition. It is indeed the case that the two payment options cannot be compared with each other for the reasons you mentioned.
Best regards
Tirza
7 years ago
Wrong comparison, because with TWINT you don't have any Superpoints yet, you have to scan them separately. Then you will have the same number of transactions when paying as at Migros!
7 years ago
@Jerik
Not quite right. You can store various membership and customer cards, including the Supercard, in the Twint app. Twint writes that as soon as you pay with the Twint app, you automatically benefit from the offers of the integrated cards.
Although I have saved my Supercard in the Twint app, I have never dared to try out whether the Supercard is actually used for purchases. So I can't say whether it actually works.
Guest
7 years ago
-- Backing in the Hamburger Menu / Offers / Cards
-- You can see whether the backing is also responding on the receipt below: Old score - Increase - New score.
7 years ago
I didn't know that, AlMIDColi, let's see if it's really true. I didn't know that you can also deposit cards with TWINT. I have RaiffeisenTWINT and everything goes directly through my account without Super and Cumulus points. I still redeem them separately. What makes me prefer Migros is the fact that TWINT didn't work for me too often. Unfortunately, this was already the case in the store (COOP) and recently TWINT even had a malfunction for a private money transfer between me and another Raiffeisen customer. Well, money transfers don't work at all at Migros and that's why I have TWINT in the first place, so I don't want to make a direct comparison of these two payment methods because they are two very different payment methods. TWINT is universal, it even works in Migros, and Migros Mobile payments are only for Migros.
Guest
6 years ago
@giusi82 I think there's been a change at Migros: yesterday I saw a QR code at the attended checkout and today at the Subito payment terminal.
That would mean that I no longer have to store Twint in the Migros app but can pay directly with the Twint app (as at the Migrol petrol station) - just "Pay with QR code"
The query at the information desk: First a shrug of the shoulders - after consulting the documents: Yes - there will be a change on Nov. 1, 2018.
For me, this change is positive because no cards have to be deposited and there is a clear separation between my own finances and the seller.
Guest
6 years ago
Hello everyone
You guys are pretty attentive. A pilot is currently underway with the QR codes for Twint and other payment options. If this is successful, it will be introduced across the board.
Best regards
Dominik
6 years ago
@Dominik_Migros
In which cooperatives is this pilot running?
And how long does it last?