I have been ordering my/our groceries for years, first from LeShop and now from Migros Online. Now I've noticed that since it's been called Migros Online, various products are no longer available and some products are simply not available because they are sold out at the moment. This was very rare at LeShop, even during the first lockdown. Now it's happened to me again. That can't be right. If you know that a lot more is being ordered, then just upgrade, order more goods......and then completely new things that you want to try out and they just aren't available. Sorry, that makes me angry. I've always been very satisfied so far and think it's great that the delivery service exists. Thank you
Must be very different with the stores, mine is always stocked and even nicely turned. Is it more difficult to order or estimate enough in the cities? Lidl is always full here too, but they also have more items on the shelves. On the other hand, I find it strange that there's always something missing online, the warehouses should be big enough to offer more than a handful. But LeShop is independent, or is it different now?
I suppose it depends on the store employees and/or the store manager. Depending on how capable they are, the shelves are replenished and supplies are ordered on time or not. It's not the case in every Migros in Zurich that shelves are empty for days on end... Some stores are probably well and competently organized, others just aren't... I agree with you, Lidl is very well organized (with the exception of the hoarding and looting during last year's corona lockdown). You rarely find empty shelves, and if you ask the staff whether the product has been taken out of the range or not, they always know exactly what to do. They usually have delivery delays and/or not every store is always supplied immediately, depending on the truck driver's route. But as a rule, the "empty products" are usually available again relatively quickly. With the possible exception of those that are repackaged, where it takes a little longer.
Personally, I wouldn't do the employee bashing for the reason that I know that you often have no other option at the front and are always the butt of everything. Are you understaffed? Tasks are left undone. Goods not allocated correctly? Can't be presented for action. Insufficient reordering? It's not your fault either. Where is product XYZ and you have zero information? You're not maliciously saying there was a delivery interruption - you just don't know any better. And yes, there are peak times, Saturdays anyway, when the normal worker during the week goes to do the weekly shop and it is sometimes empty, but should usually be replenished. But if it doesn't work again and again for a longer period of time, it's annoying. It's usually least the fault of those doing the restocking if something doesn't work - but you get the displeasure.
I'm not bashing employees here. I'm simply saying that it must be possible for a "corporation" like Migros to finally get this right (it was already like this in certain stores before Corona last year with the empty racks etc. and it hasn't improved to this day) - whoever is responsible for this. I don't work for Migros, so I don't know exactly how it works with reordering products etc., how complex/difficult it is etc.. What I have noticed, however, is that many employees in various stores, instead of honestly telling customers that they don't know (if a product is missing from the rack and the customer asks about it), just throw out some crap, regardless of whether it's rush hour or whether they're standing around bored in the store, eagerly waiting for the break (I'm just as annoyed with employees when they discount cakes, freshly baked goods, etc., but then instead of selling them, they sell them at a lower price). but then instead of putting it back in the rack for the customers, they put it in themselves; they simply put the goods they want in the lower gray transport box and take them to the warehouse, where customers have no access; and if you ask them about it and/or ask the store manager, then you as a customer are cheekily approached). Sorry, but that is not acceptable and I find it unacceptable. It is clearly the fault of the employee who gives the wrong information or behaves so disrespectfully towards customers. If you don't know something, then you say you don't know it or go and ask the boss, and don't just tell customers the blue sky just to get rid of the "annoying, questioning" customer as quickly as possible. When it comes to restocking the racks, I keep seeing employees (conspicuously only trainees/apprentices) who just goof around with each other instead of doing their job. And the store manager is usually never there when you ask for him anyway. As a customer, I have no problem with trainees/apprentices joking or laughing with each other from time to time; But what I can't do is leave the goods, which are packed in cardboard boxes between the racks and need to be put away, just standing around and not caring whether the rack is filled or not, preferring instead to fool around with colleagues somewhere else, along the lines of "I have to work for so and so long, so I'll try to drag it out so long that I don't have to do it later"...
I feel the same way. Then there are always the lame excuses from MIGROS online, go to COOP where you don't have that. COOP is also much better when it comes to meat
I'm not bashing employees here. I'm simply saying that it must be possible for a "corporation" like Migros to finally get this right (it was already like this in certain stores before Corona last year with the empty racks etc. and it hasn't improved to this day) - whoever is responsible for this. I don't work for Migros, so I don't know exactly how it works with reordering products etc., how complex/difficult it is etc.. What I have noticed, however, is that many employees in various stores, instead of honestly telling customers that they don't know (if a product is missing from the rack and the customer asks about it), just throw out some crap, regardless of whether it's rush hour or whether they're standing around bored in the store, eagerly waiting for the break (I'm just as annoyed with employees when they discount cakes, freshly baked goods, etc., but then instead of selling them, they sell them at a lower price). but then instead of putting it back in the rack for the customers, they put it in themselves; they simply put the goods they want in the lower gray transport box and take them to the warehouse, where customers have no access; and if you ask them about it and/or ask the store manager, then you as a customer are cheekily approached). Sorry, but that is not acceptable and I find it unacceptable. It is clearly the fault of the employee who gives the wrong information or behaves so disrespectfully towards customers. If you don't know something, then you say you don't know it or go and ask the boss, and don't just tell customers the blue sky just to get rid of the "annoying, questioning" customer as quickly as possible. When it comes to restocking the racks, I keep seeing employees (conspicuously only trainees/apprentices) who just goof around with each other instead of doing their job. And the store manager is usually never there when you ask for him anyway. As a customer, I have no problem with trainees/apprentices joking or laughing with each other from time to time; But what I can't do is leave the goods, which are packed in cardboard boxes between the racks and need to be put away, just standing around and not caring whether the rack is filled or not, preferring instead to fool around with colleagues somewhere else, along the lines of "I have to work for so and so long, so I'll try to drag it out so long that I don't have to do it later"...
Yes, our shelves are empty too. Migros is getting worse and worse. Look at the sales figures for Migros and Coop and you'll see that Coop is a lot better than Migros. They have increased by over 14 percent, Migros by only 7 percent.
Piuuu oke I've never experienced anything like that, but there's something wrong, then I'm super lucky with my branch
Yes, you did. As I said, not all stores here in ZH are like this, but just the ones where I go shopping often, and then I just notice something like this... It's been like this for years, unfortunately no improvement so far. I've pointed this out several times and have also had friendly discussions/conversations with the store manager... That's just the way it is, I have to put up with it...
I feel the same way. Then there are always the lame excuses from MIGROS online, go to COOP where you don't have that. COOP is also much better when it comes to meat
So as far as the quality of meat, vegetables and fruit is concerned, Coop and Lidl are definitely better (Aldi too).
Yes, our shelves are empty too. Migros is getting worse and worse. Look at the sales figures for Migros and Coop and you'll see that Coop is a lot better than Migros. They have increased by over 14 percent, Migros by only 7 percent.
Somehow I'm not surprised at all. As a customer, I experience the "deterioration" at Migros, and it is sometimes so noticeable that you don't even notice it...
You're not alone, I'm also annoyed by shopping like this. I don't really want to always have to draw up a "battle plan" in case I can't find this or that in a store and then write down alternative stores... What's also not so great is that you can't check product availability online at all and rely on it; migros.ch often states that the product is available in such and such a number in these stores, but if you then go to this store, the product is not available in the store (empty rack) and the website has not been updated. There is also enormous potential for improvement! I think it should be possible (technically anyway) to update this (e.g. link it to stock levels or similar; Migros stores will probably know how high their stock levels are).
Hello @smartcoyote Thank you for your contribution. I'm sorry that you didn't find the products you wanted in the store you selected. The store availability displayed online (Migros app and / or Migros website) may differ from the actual stock in the store for the following reasons: - Short-term sell-outs are possible for small quantities. The system does not transmit this immediately (real time), but always displays the stock with a time delay - In addition, expired, broken or stolen products are not recorded accordingly in the system, so that the system assumes that these products are actually available in the store. Even if the item is sold out in the store, stock is therefore still visible online. Both circumstances therefore have an impact when stock levels are low. I can well understand your annoyance in this regard and can also assure you that the relevant departments are aware of the problem and are always working to improve store availability. Best regards Sebastian
Somehow I'm not surprised at all. As a customer, I experience the "deterioration" at Migros, and it is sometimes so noticeable that you don't even notice it...
We were 5 families in the house who ordered online from MIGROS. We could see how the store had deteriorated. Today we order elsewhere, luckily it's not just MIGROS, otherwise we'd be in a bad position
