Declare Migrol 5RP/liter vouchers more accurately (Shell filling station problem)

Migrol 5RP/Liter-Bons genauer deklarieren (Shell-Tankstellen-Problem)

Hello everyone,
I work at a Shell filling station with a Migrolino store, i.e. with Migros products. When the Cumulus statements arrive, they always contain vouchers for MIGROL filling stations for a discount of 5 centimes per liter.
We now have a lot of people who naturally assume that these Migrol vouchers are also valid at Shell, including Migrolino filling stations. This is not the case. My boss allows us to accept these vouchers as a gesture of goodwill, but only if we tell people that we are not _actually_ allowed to take them.
Accordingly, customers are rarely enthusiastic and always say that it's hard to tell from the vouchers that they are not valid for Shell filling stations. I absolutely agree with the customers.

Why isn't it clearly stated on the voucher that it is ONLY valid at Migrol petrol stations?
Or: Why are there no vouchers that are valid for both Shell incl. Migrolino and Migrol filling stations?

One of the two solutions would be really advantageous, both for customers and for employees of the petrol stations concerned. Communication doesn't seem to be working through the company's internal channels, as the problem has been going on for several months now.
So I am trying here as a private individual, as a Migros customer and also as a Shell employee.

With kind regards,
Wildthorn Rose

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All replies (13)

stecki

I can well understand your displeasure, because I don't understand how this can be confused. Does it say anything about Shell or Migrolino on these coupons? No! If you can't manage to read a coupon correctly, you should keep your hands off it. There is no clearer way to write where the coupon is valid. I don't go to the Coop with a Migros voucher either.

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Guest

Hello Wildthorn Rose

Thank you for your message. I can also understand that this is a hassle for you and am happy to pass on the information to the coupon managers.

I hope they will find a solution to make it clear where the voucher can be used and what it is not intended for.

Kind regards
Tanja

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Wilddornrose

Hi @stecki
It's actually relatively easy to confuse these vouchers. It only says "Migrol" in very small letters and the Migrol logo is there, but people associate it primarily with the Migrolino stores, and we are just Shell + Migrolino.
Many people don't even know that Shell is not part of Migros, and that the cooperation only takes place at the level of store products. The gasoline still comes from Shell itself and there are also Shells without Migrolino.
It's not soooo clear now. What's more, it only says in extremely small print that you can look up "cooperating petrol stations" (or something like that) on the Internet. Who does that?

@Team. Thank you for passing this on.

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Wilddornrose

New Cumulus letters, new month - old problem.

Yesterday alone I had to explain to 5 customers in 6 hours that these vouchers are for the Migrol filling station, not for Shell filling stations, the logo is still extremely small, just like the test. And it's already September 19, which means the vouchers have been in short supply for three weeks. I can't imagine how many customers my colleagues have already had to explain to.

It's a shame that nothing has happened yet.

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Guest

Have you ever looked in the Shell petrol station directory? It says both at the front and at the back (i.e. at least twice, in German, French and Italian) that Shell petrol stations with Migrolino stores accept Migrolino, Migros, MIGROL and Shell vouchers as well as Cumulus vouchers.

Click here for the PDF

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Wilddornrose

Migrol vouchers and Cumulus vouchers have NOTHING to do with what I'm complaining about here. It's about the 5RP/liter promotional coupons. Please read the thread more carefully next time.

Of course I know that we take Cumulus vouchers and Migrol vouchers...

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Guest

It's nice that you know what Migrol vouchers are. But you seem to forget that there are people who don't know that vouchers that say MIGROL are not supposed to be Migrol vouchers. And those vouchers from the Cumulus mail order service do indeed say MIGROL on them, as you yourself write.

So you really have to ask yourself: if you accept the Cumulus card, the blue Cumulus vouchers as a means of payment, as well as the Migrol card - why can't you accept these 5-rp./liter promotional vouchers of all things?

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moz79

Hello daniel.hager

Rose is just working there and probably has little influence on this. As an obviously committed, proactive employee, she has probably already reported this directly to her superiors. As this probably didn't help (I know), she is now trying here.

Greetings moz

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Guest

I am quite aware of this. I also just wanted to draw attention to the fact that Shell's own publications point out that MIGROL vouchers are accepted at Shell service stations with Migrolino, but nowhere does it say that this does not apply to MIGROL vouchers from Cumulus mail order and that customers therefore keep coming to her with these vouchers.

It will be best if someone from the Migipedia team looks into the matter. I am convinced that the first question will be exactly which Shell filling station is involved, so that it can be clarified whether it is a pure Shell filling station with a Migrolino store or a so-called Migrol service that has the Shell layout and sells fuel, in order to be able to contact the right person for clarification (in addition to the Cumulus hotline, of course).

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Wilddornrose

But a VOUCHER still has nothing to do with the 5RP/l savings coupons that Migros regularly uses. And I'm not talking about the vouchers - no one has ever brought one. It's about the coupons, where it's not made clear enough that they don't apply to Shell petrol stations.

I said in the opening post that we are a Shell filling station with Migrolino store content. We are NOT a Migrol filling station! This objection of yours doesn't really make sense either, because the information has already been given above.

I really don't understand why you are hijacking this thread here without being able to contribute anything to it and without even reading the thread carefully... But I can tell you why the coupons don't work: Our gasoline comes from Shell, not Migros. A reduction on the price of gasoline is not reimbursed, or only with difficulty (my boss didn't declare this exactly). And yes, the detour via Shell obviously doesn't work, feedback was given months ago - either Shell doesn't want to do anything or can't do anything, or Migros itself doesn't want to.

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