Lactose-free coffee cream in the Migros restaurant

Laktosefreier Kaffeerahm im Migros-Restaurant

Dear Migros

Ever since Migros started providing coffee cream in jugs in its restaurants (and no longer in portions), I've had a problem with my lactose intolerance. The lactose-free coffee cream is missing... As I don't have to give up milk and dairy products for pleasure, but because of my lactose intolerance, this is very tedious for me.

I have received the following responses to my inquiries about lactose-free coffee cream:
- "As you may have noticed, the oceans are polluted by plastic waste and Migros is contributing to this..." (oh no, I've never heard that the oceans are polluted? - Irony off...)
- "There should actually also be a jug of lactose-free coffee cream, then the customers without intolerance probably drank it away..." (great, and now there's no more??)
- "I just don't know if my boss ordered this...?" (I don't know either)

I would therefore be very grateful to Migros if there were also lactose-free coffee cream in jugs (which would then also be visually distinguishable from the normal one) or if the portions without lactose were available again. As Migros attaches particular importance to aha! products (which I think is great), they should also be available to customers in the restaurant.

Thank you very much!

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All replies (18)

Guest

Hello Pepe

Thank you for your message. I can understand why you miss it. The fact is that the offer in the Migros restaurants is determined by the individual cooperatives. To pass on your feedback, I would need to know where you normally go to the restaurant, then I would be happy to pass it on.

Best regards

Dominik

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Pepe33

Hi Dominik

It was in the Migros Restaurant Interlaken West and in the Migros Restaurant in Meriringen. Migros Aare has probably changed something there.

I would be very happy if you could pass this on, because it is very tedious for me to contact the staff for something so small (and then still not get a meaningful answer....)

Thank you very much
Pepe33

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Mystery1978

Hello Migipedia community and community team

So if it were about Genossenschaft Aare, then the idea would be wrong. Lenzburg and Buchs AG have those jugs next to the coffee machine

It could be a cantonal or branch problem. It's not the staff's fault if it hasn't been ordered. I wouldn't like it either if there were no more. I totally understand you @Pepe33

Next time you're there, ask who does the ordering for the restaurant.

Lg @Mystery1978

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alphabetta

Hello Pepe33

I have severe lactose intolerance. Aaaabut.... However, butter, coffee cream, hard cheese and normal yogurt don't usually cause any problems as they only contain traces of lactase. So I drink normal coffee or even a cup. I often have problems with latte macchiato. Even a scoop of ice cream or a stick does not cause any problems. Unfortunately, coupes do.
I think you should just give it a try.
For invitations or when you have a big craving, there are good remedies in the pharmacy that you can also get on prescription.
So just don't stress ;-)

All the best for you

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Pepe33

Hi alphabetta

Thank you for your contribution. I have had a severe lactose intolerance for over 20 years. Unfortunately, I cannot tolerate even the smallest amounts of lactose, including hard cheese, yoghurt, cream, coffee cream, butter, etc. It gives me diarrhea and stomach cramps. The only thing I can tolerate in small quantities is chocolate, fortunately ;-)
I also have tablets from the pharmacy that work well. However, they have to be chewed and the taste is quite disgusting... I'm really glad that this enzyme substitute is available, especially when eating out with unknown salad dressings, pizza, cream sauces, flavorings, ice cream, etc.
But I really don't want to take these tablets for an "ordinary" coffee cream, especially because of the taste.

That's why I'm a bit annoyed that something like lactose-free coffee cream is simply no longer available in restaurants. Especially because Migros advertises its lactose-free products (the ones you can buy) so heavily... It's said that around 10% of all adults have a lactose intolerance these days. I'm really not alone in this.
Thank you for your contribution, alphabetta. I hope that other sufferers will also get in touch.

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alphabetta

Hello Pepe33

I'm very sorry for you and I understand that very well. I also react with diarrhea and flatulence, which is very unpleasant. Yes, the tablets are not a hit, but I always wash them down with a glass of water straight away. My son also has this and we then think about how many tablets we should/need to take.

You're right, as there are many people with this real problem, Migros restaurants should also take this into consideration. There is also vegetarian food.... I think if you put a small bottle by the coffee machine, labeled of course, it would be easier. - I've been to hotels where this was taken into consideration at breakfast and there weren't as many people as in the M restaurant.

Have a nice evening

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Guest

Hello Pepe

I have learned that the lactose-free coffee cream in the portions has been abolished, as you have observed, because the gastronomy there no longer offers the portions. This is being replaced with lactose-free milk in Kürgen, but we are not quite as far along with the implementation everywhere.

I hope this helps you

Best regards

Dominik

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Mystery1978

@Dominik_Migros

I also thought it was lactose-free milk, but "lacto-vegan" is not the same as lactose-free. It also has nothing to do with people affected by lactose intolerance. I had to be instructed. Just some info for people affected by lactose intolerance.

Lg @Mystery1978

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Pepe33

Hi Mystery, thanks for the info!
According to the name, lacto-vegan would actually be plant-based milk. If I'm interpreting that correctly...? So rice milk (tastes like cardboard soaked in water for several days) and soy milk aren't exactly a hit either Hope Migros doesn't replace the lactose-free coffee cream with this substitute milk... :-(

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Pepe33

Dear Dominik
I was in the Migros Meiringen restaurant today. There are 2 jugs of coffee cream next to the coffee machine. Both jugs say lacto-vegetable, i.e. plant-based. Due to a lack of alternatives, I took a substitute milk, presumably soy milk. However, my inquiry at the checkout revealed that there was normal coffee cream in both jugs, nothing at all about lactose-free. If I wanted soy milk, I should ask for it at the checkout... So Migros is not only removing an AHA product from its range, it is also making things worse for allergy sufferers by mislabeling the jugs!!!! Welcome stomach cramps and diarrhea...
Incidentally, lactose-free milk is not simply soy milk, but real milk that is processed in such a way that the lactose in it is already broken down. This makes it compatible with a lactose intolerance and it also tastes like milk, just a little sweeter (because of the sugar). Apart from the name, soy/rice milk has nothing to do with milk in terms of taste or smell.

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