Dear Migros, I am trying again today to reach your customer service - 0848 151 151 - I have been on the line for 30 minutes and all I can hear is the tape. Emails are also not being answered, at least not the ones I sent over a week ago about an undelivered order from Migros Do It. What else can you do? Markus
Hello @wunderfitz We are sorry for the delivery delays and especially for the difficulties in reaching customer service. The rush was really extreme and the inquiries for all areas converge in one place. As a result, the number of inquiries is actually higher than you might expect. The customer service telephone number should be back to normal: 0848 151 151. Unfortunately, we here on social media do not have access to order and customer data and are therefore unable to provide you with any information about your outstanding orders. However, we have forwarded the feedback on the problems and we are aware of the problem and are trying to improve the situation. The best way to report such problems is to use the contact form: https://www.migros.ch/de/services/kundendienst/infoline.html. Otherwise, please give me your order number. I will try to find out the status of your order. Thank you for your patience and understanding. We are working on getting things running smoothly again. We really don't like this situation either. And we are sorry if your request is particularly affected by the delays or errors. Best regards Sebastian
Hello @wunderfitz We are sorry for the delivery delays and especially for the difficulties in reaching customer service. The rush was really extreme and the inquiries for all areas converge in one place. As a result, the number of inquiries is actually higher than you might expect. The customer service telephone number should be back to normal: 0848 151 151. Unfortunately, we here on social media do not have access to order and customer data and are therefore unable to provide you with any information about your outstanding orders. However, we have forwarded the feedback on the problems and we are aware of the problem and are trying to improve the situation. The best way to report such problems is to use the contact form: https://www.migros.ch/de/services/kundendienst/infoline.html. Otherwise, please give me your order number. I will try to find out the status of your order. Thank you for your patience and understanding. We are working on getting things running smoothly again. We really don't like this situation either. And we are sorry if your request is particularly affected by the delays or errors. Best regards Sebastian
Stop with these standard answers! I received exactly the same. After 8 weeks you should really have it under control or be able to call the hotline. Didn't work for me either. Very bad marks for Migros
Hello @wunderfitz We are sorry for the delivery delays and especially for the difficulties in reaching customer service. The rush was really extreme and the inquiries for all areas converge in one place. As a result, the number of inquiries is actually higher than you might expect. The customer service telephone number should be back to normal: 0848 151 151. Unfortunately, we here on social media do not have access to order and customer data and are therefore unable to provide you with any information about your outstanding orders. However, we have forwarded the feedback on the problems and we are aware of the problem and are trying to improve the situation. The best way to report such problems is to use the contact form: https://www.migros.ch/de/services/kundendienst/infoline.html. Otherwise, please give me your order number. I will try to find out the status of your order. Thank you for your patience and understanding. We are working on getting things running smoothly again. We really don't like this situation either. And we are sorry if your request is particularly affected by the delays or errors. Best regards Sebastian
This does not seem to be an isolated case. I too have been waiting a month for a reply to an email. Another message a few days later also went unanswered and I've now been waiting on the hotline for over 30 minutes. Migros really seems to have a problem.
This does not seem to be an isolated case. I too have been waiting a month for a reply to an email. Another message a few days later also went unanswered and I've now been waiting on the hotline for over 30 minutes. Migros really seems to have a problem.
Customer service told me they were 3 weeks behind in reading all the emails. By the looks of it, even more!
Customer service told me they were 3 weeks behind in reading all the emails. By the looks of it, even more!
Hello everyone I ask for your indulgence once again. As already mentioned: Can you give me your order number for once. I am trying to find out the status of your orders. best regards Sebastian
This does not seem to be an isolated case. I too have been waiting a month for a reply to an email. Another message a few days later also went unanswered and I've now been waiting on the hotline for over 30 minutes. Migros really seems to have a problem.
Definitely not an isolated case... I don't even call the hotline anymore, you usually wait 30 minutes or even longer. It's an absolute waste of time and a cheek (ok during rush hour, but not at all outside of rush hour). I usually send an e-mail and hope that I receive a reply within a reasonable time. If it's something really important/urgent, the only option is to send a registered letter or go to customer service in person. Migros really needs to fix this; I don't think it's acceptable! Regardless of whether it's the corona crisis or not. A company must be able to adapt/expand its customer service accordingly, even in such a difficult situation. It's not acceptable for customers to always end up being the stupid ones...
Definitely not an isolated case... I don't even call the hotline anymore, you usually wait 30 minutes or even longer. It's an absolute waste of time and a cheek (ok during rush hour, but not at all outside of rush hour). I usually send an e-mail and hope that I receive a reply within a reasonable time. If it's something really important/urgent, the only option is to send a registered letter or go to customer service in person. Migros really needs to fix this; I don't think it's acceptable! Regardless of whether it's the corona crisis or not. A company must be able to adapt/expand its customer service accordingly, even in such a difficult situation. It's not acceptable for customers to always end up being the stupid ones...
@Belchen - I feel the same way. Do-it seems to be completely at the limit. I ordered 5 weeks ago and sent a sympathetic email to customer service a week ago. Nothing has arrived yet, neither delivery nor reply. The delivery is now 3 weeks overdue.
@Belchen - I feel the same way. Do-it seems to be completely at the limit. I ordered 5 weeks ago and sent a sympathetic email to customer service a week ago. Nothing has arrived yet, neither delivery nor reply. The delivery is now 3 weeks overdue.
Sali Ian76 Would you like to give us your order number? Then we can forward your request. Best regards Silvia
Sali Ian76 Would you like to give us your order number? Then we can forward your request. Best regards Silvia
Hello Migipedia. Hopefully you realize that it's not just about the one order that we're not receiving any information about. The problem is that customer service is not available, which means there are too few people there. And secondly, customer service doesn't even know when the long overdue goods will arrive. So there is still a logistics and system problem. THESE problems need to be solved. Do the people in charge at Migros know about these problems and what do they intend to do?
Hello Migipedia. Hopefully you realize that it's not just about the one order that we're not receiving any information about. The problem is that customer service is not available, which means there are too few people there. And secondly, customer service doesn't even know when the long overdue goods will arrive. So there is still a logistics and system problem. THESE problems need to be solved. Do the people in charge at Migros know about these problems and what do they intend to do?
Hello everyone, hello Belchen I will forward your comments to the responsible colleagues at Do It + Garden and will be happy to get back to you with their opinion. Thank you very much for your indulgence and best regards Kathrin
