I've been using the Migros app for my purchases right from the start (to activate and use shopping lists, Cumulus vouchers and more). If available, I use self-scanning. During the payment process, I also log in via the app (or show the QR code for scanning at the checkout).
After completing the payment process, I always receive a purchase receipt and often one (or even several) paper receipts. Even before the receipt is printed out by the checkout, the Migros app notifies me that I have received one (or more) receipts. Both the purchase receipt and the paper receipts all end up unused in my waste paper.
Couldn't a setting option be built into the app so that you can choose to no longer receive paper receipts? That way, the system would automatically know that no receipt needs to be printed out.
Thank you very much.
All replies (11)
You may find an answer to your question here:
https://community.migros.ch/m/Forum-Migipedia/Unn%C3%B6tig-viel-Papier-an-der-Self-Scanning-Kasse/m-p/893830#M45586
Hello @Tinu77
The issue of printing or not printing the receipt at the checkout is very important to us. We would therefore like to meet this customer need in the future.
However, adjustments, especially in the checkout area, must meet high standards before they are implemented. Even if it is "only" a matter of the supposedly simple printing or non-printing of a receipt. Questions such as VAT, exchanges, guarantees and legal issues etc. must be clarified in such a way that it ultimately serves all customers.
Best regards
Sebastian
To all those who do not take the receipt with them.
How do you prove that the goods are NOT stolen when asked to show the receipt at the exit?
Because that's why you always had to take the receipt with you.
Exchanging goods can be done by printing a receipt. But on the road?
And the technology doesn't always work...
Guest
@Traberli: I don't see a problem with self-scanning customers, because you register with the Cumulus card and complete the purchase again with the Cimulus card. In such a case, I would show the Cumulus card and tell them to check the system.
Another thing is the problem in Italy - there you have to carry the receipt on you because otherwise you can be searched by the Guardia di Finanza (financial police)... they want to check whether the seller is charging VAT properly....
To all those who do not take the receipt with them.
How do you prove that the goods are NOT stolen when asked to show the receipt at the exit?
Because that's why you always had to take the receipt with you.
Exchanging goods can be done by printing a receipt. But on the road?
And the technology doesn't always work...
During self-checkout (regardless of whether everything has already been scanned in the store or only at the end), I identify myself with the Cumulus card (via app or still analog with barcode). From now on, the system knows who is buying the goods. After the checkout and payment at the machine, the purchase receipt is saved in the system. In the Migros app, this receipt is displayed together with all the products purchased. The receipt also has a barcode that can be scanned. This provides clear proof that everything has been scanned and nothing has simply been taken (stolen). Regarding concerns about the technology: if the technology were to go on strike, the goods could not be scanned and paid for at the self-checkout terminal. Regarding the guarantee: for products with guarantee certificates, I always scan them and throw away the original, as thermally coated paper such as receipts can quickly become illegible (the quickest way to do this is to leave the receipt in the sun for a few days by mistake). I have already experienced a warranty case. I had only shown the receipt digitally (as a PDF) on my cell phone, the barcode was scanned and everything was OK. I had a printout with me just to be on the safe side, but it wasn't needed. Basically, however, I'm only interested in not having to print out a receipt every time I check out myself, which I immediately dispose of in the garbage can provided. And even better: if a Cumulus voucher (e.g. 20% off something) is created and printed out by the system, it is already visible in the app before the paper voucher is printed out. And all of these vouchers also go straight into the garbage can - unfortunately.
I have had digital receipts for some time and now they no longer work. Frieda Togni
Hello 20Lara14, perhaps you can leave the receipt of the digital receipts in your Migros account again? Since the changeover, we have stopped printing them automatically, regardless of whether our customers have a Migros account. However, bonus coupons and guarantee vouchers will be printed again so that customers without a Migros account or Cumulus will also receive them. Kind regards, Melanie
Hello 20Lara14, perhaps you can leave the receipt of the digital receipts in your Migros account again? Since the changeover, we have stopped printing them automatically, regardless of whether our customers have a Migros account. However, bonus coupons and guarantee vouchers will be printed again so that customers without a Migros account or Cumulus will also receive them. Kind regards, Melanie
This statement makes 0 sense. If I have activated the option "no receipt" in my account, the system checks this setting, ergo no receipt. Why shouldn't this also be possible with the unnecessary Cumulus vouchers? I scan my card at the end 🤦♀️🤦♀️
This statement makes 0 sense. If I have activated the option "no receipt" in my account, the system checks this setting, ergo no receipt. Why shouldn't this also be possible with the unnecessary Cumulus vouchers? I scan my card at the end 🤦♀️🤦♀️
To answer in the same words: This answer makes no sense! When this article was written (four years ago!), that was still the case. Four years ago, there was no way of knowing that things had changed in the meantime.
This statement makes 0 sense. If I have activated the option "no receipt" in my account, the system checks this setting, ergo no receipt. Why shouldn't this also be possible with the unnecessary Cumulus vouchers? I scan my card at the end 🤦♀️🤦♀️
Hello Magnoliapower, by dispensing with the automatic printout, we wanted to develop a standardized solution for all customers. For customers who have selected the "Receive receipt digitally only" setting in their Migros account, this may be perceived as a step backwards. Overall, however, we can save more paper together. Kind regards, Melanie