Today's delivery from Le Shop finally after 7 long weeks of waiting

Sali Bugatti, thank you for getting in touch with us. Customer feedback is valuable to us. We particularly appreciate critical comments because we can learn from mistakes. I will forward your message to the relevant department. Best regards Silvia

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Bugatti

si_

Sali Bugatti, thank you for getting in touch with us. Customer feedback is valuable to us. We particularly appreciate critical comments because we can learn from mistakes. I will forward your message to the relevant department. Best regards Silvia

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Hello Silvia Thank you, I could still send photos. Nobody would believe it. The box is so big that there's almost no room for it in the car without dismantling it, and that's because of 4 small wheels.

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charly99

i had last weeks again and again fromle store deliveries everything worked out fine i was delivered every week you just have to check daily if a window is open often early in the morning or from 14h ihc have no problems with my neighbors now either they also get regular goods

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Yoliboli

LeShop has just taken our green boxes back. The silver cooler bags too. They take back the paper carrier bags and bubble wrap in which the eggs are wrapped next time. We never have to dispose of anything from LeShop except the plastic bags containing the refrigerated products. Have you called LeShop customer service yet? They are always very friendly! I've been ordering regularly for over 5 years and if something doesn't work out, they're really happy to help.

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Cinderella1925

Yoliboli

LeShop has just taken our green boxes back. The silver cooler bags too. They take back the paper carrier bags and bubble wrap in which the eggs are wrapped next time. We never have to dispose of anything from LeShop except the plastic bags containing the refrigerated products. Have you called LeShop customer service yet? They are always very friendly! I've been ordering regularly for over 5 years and if something doesn't work out, they're really happy to help.

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Hello Yoliboli, thank you for your message. I didn't know that you could return the paper bags. I have mountains of them, and we're not allowed to put them in the waste paper because of the glue.

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Yoliboli

Cinderella1925

Hello Yoliboli, thank you for your message. I didn't know that you could return the paper bags. I have mountains of them, and we're not allowed to put them in the waste paper because of the glue.

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And you can also return PET bottles. In the bag that you can click on at the end of the order free of charge.

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si_

Bugatti

Hello Silvia Thank you, I could still send photos. Nobody would believe it. The box is so big that there's almost no room for it in the car without dismantling it, and that's because of 4 small wheels.

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Sali Bugatti, I have now received an answer from the people responsible. It is true that you can return boxes that are used to protect the goods with the next delivery. Just put them in one of the carrier bags and give them back to the delivery person. And yes, it does happen that carrier bags are not completely full. This depends on the number and type of products ordered. Our warehouses are divided into different product zones. For example, if you order two products from one zone, they will be placed in one carrier bag. Additional products from another zone will not be added. We try to find the best possible solution to use as few carrier bags as possible, but it is not always possible to avoid this. Best regards Silvia

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Bugatti

si_

Sali Bugatti, I have now received an answer from the people responsible. It is true that you can return boxes that are used to protect the goods with the next delivery. Just put them in one of the carrier bags and give them back to the delivery person. And yes, it does happen that carrier bags are not completely full. This depends on the number and type of products ordered. Our warehouses are divided into different product zones. For example, if you order two products from one zone, they will be placed in one carrier bag. Additional products from another zone will not be added. We try to find the best possible solution to use as few carrier bags as possible, but it is not always possible to avoid this. Best regards Silvia

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Hello Silvia and thank you for the email. Apparently my communication did not come across clearly. I drive a very large off-roader and I couldn't get this box into the car without bending it. How could I put this box in the carrier bag and where should I have stored this monstrosity for weeks? I emphasize again, there were 6 small rolls of aluminum foil in this box. On top of that, I had to wait 7 weeks for delivery. No, that is not a solution. I had to take the box to the eco center. And no more carrier bags and credit notes. I never received these for the returned freezer bags. Thanks anyway for your goodwill, but I think the service varies from region to region. It's a disaster here, and I'm not the only one complaining. Thank you and best wishes

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SusuS

Bugatti

Hello Silvia Thank you, I could still send photos. Nobody would believe it. The box is so big that there's almost no room for it in the car without dismantling it, and that's because of 4 small wheels.

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3 + 3 = 6 and not 4. is a detail...

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SusuS

Bugatti

Hello Silvia and thank you for the email. Apparently my communication did not come across clearly. I drive a very large off-roader and I couldn't get this box into the car without bending it. How could I put this box in the carrier bag and where should I have stored this monstrosity for weeks? I emphasize again, there were 6 small rolls of aluminum foil in this box. On top of that, I had to wait 7 weeks for delivery. No, that is not a solution. I had to take the box to the eco center. And no more carrier bags and credit notes. I never received these for the returned freezer bags. Thanks anyway for your goodwill, but I think the service varies from region to region. It's a disaster here, and I'm not the only one complaining. Thank you and best wishes

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First there were 3 rolls of aluminum foil and 3 rolls of cling film, then there were 4 rolls in total and now there are 6 rolls of aluminum foil again... 🤔↵60cm x 40cm x 40 cm fits in every small car.

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Heutige Lieferung von Le Shop endlich nach 7 langen Wochen des Wartens

All replies (13)

All replies (13)