Packed fresh herbs

Frischkräuter abgepackt

Since the packaging was changed some time ago, the herbs rot within two days in the bag. I buy a lot of Korean herbs and after two days unopened they are "soaking wet" and completely rotten. That really can't be right.
The product was also better in the past, when there were still a few holes in the bag.
I would therefore ask you to check and change the packaging immediately. This is money wasted for the customer. And it's extremely annoying if you want to use the herbs but then don't have any left because you have to throw everything away.

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All replies (22)

Guest

Hello indios

Thank you for this feedback. It is very important for us to find out how new packaging is received. And if it seems to have such an impact on the quality of the products, even more so. I will pass this information on to the product managers and find out whether more such problems have already been reported and what can be done about them.

Kind regards
Tanja

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Guest

Hello indios

Our product manager definitely agrees that the herbs should keep for a few days if stored in a cool place. Can you tell me which store you bought the herbs from so that we can discuss the problem directly with the store responsible?

Kind regards
Tanja

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indios

Hi Tanja

I shop in 9500 Wil SG. It's just striking that this has been happening especially since the new packaging. And now it happens every week. I simply can't go shopping every day and have to rely on the herbs lasting a few days.
Thank you for your clarifications.

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Wilddornrose

Hi Tanja,

I can confirm this - coriander always rots almost immediately, within a few hours. Very often I also buy coriander and find that the herbs are rotten "inside", i.e. they have already started to rot on the Migros shelf.
This has already happened to me in 3 stores in the city of Lucerne.
The same also applies to dill - there are almost always pale yellow spots or even rotten areas. Picking out such a crispy herb as dill is even more tedious.

Lg,
M.

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indios

I would like to point out once again that the herbs are rotten in the pack. I have just had to throw away a whole packet (coriander) that I bought 2 days ago.
This was never the case with the "old" packaging.
I would really like to ask Migros to change the packaging, because do we customers get our money back for the discarded and unusable herbs?

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Guest

Hello everyone

Thank you for your messages. That sounds really annoying. And above all, you are reporting from different stores, so it's probably not an isolated case. I'll pass this on to the people responsible so that they can look into the matter.

I'm really sorry that you're having so much trouble with the herbs.

Best regards

Tanja

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indios

I would ask you to pass on the clarifications to us. Because it's really very annoying. Then you go shopping, the herbs are part of the dish, then you have to throw everything away because nothing happens.
So please keep at it and let us know afterwards. Because it's definitely not down to us customers.

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Guest

Hello everyone

We are now analyzing the problem with our packaging supplier and the various departments involved and looking for the error. Please understand that this will take a moment.

Kind regards

Tanja

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indios

and again, coriander bought yesterday, best before 05.10.2014 - I had to throw away the whole contents today. All the herbs rotted and everything was far too wet.
I hope there will be a solution soon. I can't go shopping every day.

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indios

I am waiting for an answer and, above all, a change!

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