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Cumulus advantage coupons - too short validity period

Cumulus-Vorteilcoupons - zu kurze Gültigkeitsdauer

@Cumulus-Infoline

I shopped at MMM Tivoli in Spreitenbach (GMA) on July 27, 2018 and received a Cumulus advantage coupon from the Subito payment station after paying. I'm always happy when I receive a discount coupon like this; it's not always the case. This time, however, my joy was somewhat dampened. Not because it was a coupon for something I can't use. It was a coupon for the entire Jarimba range, valid until August 4, 2018, which is just one week. I think that's very short.

Why don't the advantage coupons have the same validity period as the bonus coupons, i.e. until the last day of the following month? That would be much more customer-friendly.

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All replies (19)

Federwolke

I feel the same way with the latest receipt. Especially as it's for something I only bought a week ago in a two-pack promotion (not long shelf life). I would buy it again in about three weeks, but I still have enough in stock. We've already criticized this sometimes very short period of validity here, it's a shame that it wasn't addressed.

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Guest

The short period of validity is particularly annoying if you have just bought the item in question.

Nevertheless, I'm even more annoyed by the small print with all the restrictions, which doesn't even have room on the first page of the digital version. Example: Cervelas Cumulus 40x
In the coupons I see: self-service - without Migros Bio - no minimum purchase
-- at the 1st click I get further information: End date, redeemable in Migros stores on presentation of the Cumulus card
-- a 2nd click only shows the decisive further redemption conditions (=restrictions), such as: Only while stocks last, assortment partly only available in larger Migros stores, excludes M-Budget items, excludes multiple and special packs, etc.

But when I'm at the Subito payment point, none of this is of any use to me, because the purchase is effectively completed when I return the scanner and I don't have a second chance because of the short expiry date of August 4,otherwise I would certainly have taken other Cervelas (= better quality products) at a 40% discount - but what the heck....

These discount coupons can only be managed to some extent with the M app anyway.
Therefore my suggestion: For the corresponding activated advantage coupons, the successful discount should already be clearly displayed when scanning (... or is it and I don't see it ?)... so that I can see which activated coupons have been accepted at all before the Subito payment station !

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AlMiDeCoLi

@Tessin

It is just as logical that a discount coupon can only be redeemed "as long as stocks last" for the respective product as it is that some items are only available in larger stores. M-Budget articles as well as multiple and special packs are always excluded. For these reasons, it makes sense that the small print in the digital versions can only be seen on the actual coupon, so that the coupon overview remains as such and does not appear overloaded. With the paper coupons from the Cumulus mail order service, the conditions are always noted on the back.

However, I would like to remind you that in this thread I would like the @Cumulus-Infoline to comment on the very short validity of the advantage coupons. As @Federwolke thankfully points out, this issue was raised once before during the pilot phase. At that time, we were assured that the very short validity periods were due to an error and should not happen again. Apparently they still haven't found a solution?

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Guest

I don't blame Migros or the whole "small print" situation !
My wish is more in a positive direction - I'll mention it again:
With the corresponding activated advantage coupons, the successful discount should be clearly displayed as soon as it is scanned...so that I can see which activated coupons have even been accepted before I reach the Subito payment station !

I also don't want to argue about the term "multipleand special packs" - it can be interpreted differently depending on your point of view: I just want to know when scanning whether this is part of it - then I don't care about Migros' interpretation :-)

Even if I have now superficially moved away from the original topic, I am also "stuck" with the basic problem of the shorter validity period because of the incorrect purchase.

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Cumulus-Infoline

Hello everyone,

The advantage coupons that are issued at the checkout are used to promote new or specific products, among other things. Of course, this can also vary on a weekly basis depending on demand.

However, I have passed on your feedback and if I receive any further information on this, I will let you know.

Best regards and have a great day!

Elias

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Federwolke

Yet another answer that completely misses the point. But we're used to that...

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Cumulus-Infoline

@Federwolke,

The reason why this thread was opened is because of the validity period of the advantage coupons.

Please correct me if I have included a wrong interpretation here.

Have a nice day!

Elias

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Federwolke

Correct, it was originally only about the short validity period of the discount coupons. In this context, I understand all the less the answer: "The advantage coupons that are issued at the checkout are used to promote new or specific products, among other things. Of course, this can also vary on a weekly basis depending on demand." That somehow seems like not knowing what to answer and still having to write something ;-)

But thanks for forwarding it to the relevant departments. Maybe they can think of something more specific.

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AlMiDeCoLi

@Federwolke

I would see it the same way IF this statement stood alone. However, Elias then writes that he has forwarded the request for clarification and will post the answer here after receiving it.

So his introductory lines can be seen as a brief summary of the purpose of the advantage coupons. I find that more appealing than simply stating that a forwarding has taken place. It shows me that Elias is also thinking about the topic.

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AlMiDeCoLi

Elias @Cumulus-Infoline

Have there been any reactions in the meantime?

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