Please never use another person's Cumulus card, otherwise there will be a mix-up!

Loxiran · 2021-09-10T10:12:53.527Z

Attention, I have noticed the following. For example, I work for Musterfitness AG in Starkingen and order something from the SportXX online store. In the guest account, I write Musterfitness AG for the delivery address and Musterfitness AG for the billing address. My name is Albert Honigbär and I live in Holzikon, but I work at Musterfitness AG. So, I have to order something for Musterfitness AG and place the order. Now I'm wondering whether I should collect Cumulus points for myself? So I enter *my Cumulus number when placing the order (in the name of*Albert Honigbär). Now comes the nasty surprise. As soon as I enter my Cumulus number, the billing address is changed from the company address Musterfitness AG in Starkingen to my private address (according to my Cumulus number) Albert Honigbär in Holzingen without me knowing it. Why has this happened? Does Migros want to prevent people from using Cumulus cards other than their own?

smartcoyote

See GTC for the Cumulus Bonus Program: https://www.migros.ch/de/cumulus/ueber-cumulus/agb.html#rollen Section 2: "The Cumulus Bonus Program is limited to private households and may not be used for commercial purchases. Only one Cumulus account may be opened per person." Section 3: "The Cumulus Bonus Program is open to natural persons over the age of 18 who are capable of judgment ("Participants"). Participants in the Cumulus Bonus Program are either account holders or members. The person who opens a Cumulus account is the "account holder". Account holders can use their Migros account to add other people from the same household to the Cumulus account as "members" and remove existing members. Joining a Cumulus account as a member requires the person joining to have their own active Migros account. By adding members, the Cumulus account can be used jointly by several people from the same household. The joint use of a Cumulus account is restricted to persons from the same household at the same residential address. Other persons may not be added to a Cumulus account as members."

(Machine translation)

Loxiran

smartcoyote

See GTC for the Cumulus Bonus Program: https://www.migros.ch/de/cumulus/ueber-cumulus/agb.html#rollen Section 2: "The Cumulus Bonus Program is limited to private households and may not be used for commercial purchases. Only one Cumulus account may be opened per person." Section 3: "The Cumulus Bonus Program is open to natural persons over the age of 18 who are capable of judgment ("Participants"). Participants in the Cumulus Bonus Program are either account holders or members. The person who opens a Cumulus account is the "account holder". Account holders can use their Migros account to add other people from the same household to the Cumulus account as "members" and remove existing members. Joining a Cumulus account as a member requires the person joining to have their own active Migros account. By adding members, the Cumulus account can be used jointly by several people from the same household. The joint use of a Cumulus account is restricted to persons from the same household at the same residential address. Other persons may not be added to a Cumulus account as members."

(Machine translation)

It is NOT ABOUT OPENING A JOINT ACCOUNT OR LOGIN. It's about whether a Cumulus card can be shared as an exception? Case 1: Someone orders something for their employer and enters their Cumulus card number in the field WITHOUT opening an account, is this illegal? Case 2: Can life partners with separate residences, for example, share a Cumulus card? Is this already illegal? ALL TOTAL POINTS OR THE CORRESPONDENCE AND THE CUMULUS ACCOUNT ARE ALWAYS IN THE NAME OF ONE PERSON = OWNER, nothing is shared. The only question is whether the cumulus card can also be used by another person 2 or 3 times a year as an exception, or whether this is already illegal?

(Machine translation)

smartcoyote

Loxiran

It is NOT ABOUT OPENING A JOINT ACCOUNT OR LOGIN. It's about whether a Cumulus card can be shared as an exception? Case 1: Someone orders something for their employer and enters their Cumulus card number in the field WITHOUT opening an account, is this illegal? Case 2: Can life partners with separate residences, for example, share a Cumulus card? Is this already illegal? ALL TOTAL POINTS OR THE CORRESPONDENCE AND THE CUMULUS ACCOUNT ARE ALWAYS IN THE NAME OF ONE PERSON = OWNER, nothing is shared. The only question is whether the cumulus card can also be used by another person 2 or 3 times a year as an exception, or whether this is already illegal?

(Machine translation)

First of all, please write without capital letters, it really gets on my nerves, you can also write normally... Apart from that, if you had read the GTC excerpts I posted, you would have seen that the questions have actually already been answered (you should perhaps read everything at your leisure first and think about it briefly before you start typing in capital letters)... The Cumulus GTC apply not only to the opening of the Cumulus account, but to the Cumulus bonus program in general and everything connected with it. Regarding question 1: Yes, this is not permitted (see section 2 GTC: Cumulus is only for private/private households and may not be used for commercial purchases; employer = company = business, if you order something for your employer, it is a commercial purchase, if you use your (private) Cumulus card for this, you are in breach of the Cumulus T&Cs). Regarding question 2: Yes, this is also not permitted (see point 3 T&Cs, 2. Section: "The joint use of a Cumulus account is restricted to persons of the same household at the same residential address"; separate residence = two different residential addresses = not the same household; if you give your Cumulus card to a person who does not live in the same household, you are in breach of the Cumulus T&Cs).

(Machine translation)

Loxiran

smartcoyote

First of all, please write without capital letters, it really gets on my nerves, you can also write normally... Apart from that, if you had read the GTC excerpts I posted, you would have seen that the questions have actually already been answered (you should perhaps read everything at your leisure first and think about it briefly before you start typing in capital letters)... The Cumulus GTC apply not only to the opening of the Cumulus account, but to the Cumulus bonus program in general and everything connected with it. Regarding question 1: Yes, this is not permitted (see section 2 GTC: Cumulus is only for private/private households and may not be used for commercial purchases; employer = company = business, if you order something for your employer, it is a commercial purchase, if you use your (private) Cumulus card for this, you are in breach of the Cumulus T&Cs). Regarding question 2: Yes, this is also not permitted (see point 3 T&Cs, 2. Section: "The joint use of a Cumulus account is restricted to persons of the same household at the same residential address"; separate residence = two different residential addresses = not the same household; if you give your Cumulus card to a person who does not live in the same household, you are in breach of the Cumulus T&Cs).

(Machine translation)

For example, why is it possible to enter a company order at SportX without registering and enter a Cumulus number at the same time?

(Machine translation)

smartcoyote

Loxiran

For example, why is it possible to enter a company order at SportX without registering and enter a Cumulus number at the same time?

(Machine translation)

I don't know, I've never done that... Migros probably knows best.

(Machine translation)

Loxiran

smartcoyote

I don't know, I've never done that... Migros probably knows best.

(Machine translation)

So I spoke to the CumulusInfoline on the phone earlier. 1. I can also collect with my private card when I place a business order. Of course in bulk and not for tens of thousands of francs. 2. I can give my Cumulus card to my girlfriend, mother etc. to collect, even if they don't live in the same household. Many people would do this. I will ask for written confirmation and get back to you.

(Machine translation)

smartcoyote

Loxiran

So I spoke to the CumulusInfoline on the phone earlier. 1. I can also collect with my private card when I place a business order. Of course in bulk and not for tens of thousands of francs. 2. I can give my Cumulus card to my girlfriend, mother etc. to collect, even if they don't live in the same household. Many people would do this. I will ask for written confirmation and get back to you.

(Machine translation)

I only believe what I see in black and white on paper... My experience with hotlines is always the same (regardless of whether the hotline belongs to Migros or another company): Call on different days/times and ask the same thing, you'll get a different answer every time. The Cumulus GTC are clear in my opinion (they apply from 1.10. I believe); if Migros handles it differently from the GTC, that's Migros' "problem"...

(Machine translation)

Loxiran

smartcoyote

I only believe what I see in black and white on paper... My experience with hotlines is always the same (regardless of whether the hotline belongs to Migros or another company): Call on different days/times and ask the same thing, you'll get a different answer every time. The Cumulus GTC are clear in my opinion (they apply from 1.10. I believe); if Migros handles it differently from the GTC, that's Migros' "problem"...

(Machine translation)

As mentioned, I will have the questions answered in writing. If @smartcoyote is right, around 1 million Migros-Cumulus customers will be declared "criminals" from October 1st. 1.October about 1 million Migros-Cumulus customers will be declared as "criminals". I wonder why you don't get any official answers here in the forum?

(Machine translation)

smartcoyote

Loxiran

As mentioned, I will have the questions answered in writing. If @smartcoyote is right, around 1 million Migros-Cumulus customers will be declared "criminals" from October 1st. 1.October about 1 million Migros-Cumulus customers will be declared as "criminals". I wonder why you don't get any official answers here in the forum?

(Machine translation)

Regarding official answers here in the forum: Yes, Migros does answer the questions here in the forum, but it takes time, it doesn't happen within 24 hours, it sometimes takes longer because Migros clarifies things etc.

(Machine translation)

Loxiran

smartcoyote

Regarding official answers here in the forum: Yes, Migros does answer the questions here in the forum, but it takes time, it doesn't happen within 24 hours, it sometimes takes longer because Migros clarifies things etc.

(Machine translation)

Well, let's see if Migros is reading along? The answers used to come faster.

(Machine translation)

Bitte nie eine Cumuluskarte einer anderen Person verwenden, sonst gibt es ein Durcheinander!

All replies (15)

All replies (15)