Absolute disappointment: Hands off M-Budget DSL
Absolute Enttäuschung: Finger weg von M-Budget DSL
I have rarely been as disappointed by a provider as I have been by M-Budget. After reading about the Internet offer, I blindly trusted that a Migros offer couldn't be bad and I have to admit that I didn't do much research. But the DSL offer is a disaster, the customer service scandalous. Immediately on the day after the connection, I noticed that I didn't have anywhere near as fast an Internet connection as I had previously had with Sunrise.15 Mbit/s ordered (higher speed option) and the maximum measured value 3.89 Mbit/s. Since then an endless customer service mail traffic. Here is an excerpt:
"For some time now we have been in discussion with our service supplier, i.e. Swisscom. According to this, there should be a proposed solution to the speed restriction around mid-September.
You are welcome to contact us again at the beginning of October if your request is still relevant."
When I asked whether it wouldn't be more customer-oriented if they contacted me then;
"You are welcome to contact us again at the beginning of October if your request is still relevant. Because we still don't have an answer at the moment."
Was probably expecting too much. When I then asked at the beginning of October:
"unfortunately we cannot provide you with the desired DSL speed at the moment.the investigations show an ADSL line that is too weak, which unfortunately does not give more.however, we are happy to tell you that we will be changing our technology at the beginning of next year (January) and you may therefore be able to benefit from VDSL.in order to provide you with a small compensation for the difficulties, we will be very happy to credit you with one month's basic fee and thus hope for your understanding."
This borders on fraud! You only provide 30% of the service and charge 100% of the price. Think about a lawsuit! I've also signed a one-year contract. I want to go back to Sunrise :-(((
All replies (171)
The "investigations" could also have been carried out before entering into a contract and promising a service! And the sentence "...might therefore be able to benefit from VDSL." is almost too amusing to be annoying. Migros, please do something!!!
Dear Migros
I can only agree with the writer. Exactly the same thing happened to me with M-Budget and the same pattern.
Migros should really increase the pressure on WINGO. The product or the promises are not at Migros level!
Best regards
Christoph
Oh yes, I'm sure the migipedia writers will be in touch as soon as the product meets expectations! After all, we have signed an annual contract!
But positive news would be nice before the end of 2013!
LG Christoph
I have contacted them by e-mail at service.center@m-budget-dsl.ch. The fact is, nothing will work until the end of January 2014 (ADSL2 technology will be retained). According to the hotline, VDSL will probably be introduced in 2014. From then on, it should work as promised.
So let's wait and see..... and contact MIGIPEDIA again if things don't move forward.
Have a nice day, Christoph
I'm certainly not going to wait that long, especially as they had already promised me an improvement at the beginning of October. I don't believe a word they say anymore. I gave notice 2 weeks ago and they confirmed on the phone that the notice would be accepted. The written confirmation is still a long time coming (as expected).
The more or less nice gentleman on the hotline promised me last Thursday that I would get one month 'free'. I'm still waiting for the promised confirmation email today..........
@ Migros: my ticket number is/was with the hotline: 10090308.
Communicating with the French-speaking staff is not always easy either.
Perhaps I need to follow up here too.
Thank you and LG
The free month was credited to my next bill. Fortunately, that worked out. But it doesn't make up for all the effort of switching to another provider... Good luck...
Guest
Hello everyone
It is exactly as chrisweb was told by the hotline: The new technical solution will be introduced from the end of January 2014. From then on, the speed of your line will be increased.
We are very sorry that this is causing you so much inconvenience. We will try to keep the period as short as possible.
Kind regards
Tanja, Migipedia team