100,000 ADSL routers in the trash? (M Budget DSL)

100'000 ADSL Router in den Müll? (M Budget DSL)

2099343419264

Dear Migros

I got a new router for M Budget DSL and would now like to give the old router I bought to someone who could use it. To do this, he needs a new firmware, as your firmware does not allow configuration for other providers.

Your Service Center replied:
> The Netgear router you are talking about cannot be configured or unlocked.
> However, it is compatible with ADSL technology. Thank you for your understanding.

From the cryptic answer I conclude that I should dispose of the fully functional router with "understanding". Is that so?

Simply declaring 100,000 fully functional routers as waste is not sustainable. I'm used to different things from Migros. I have no understanding for that!

Please tell me how I can continue to use my fully paid-for and fully functional Netgear router.

I am grateful for any help

Stephan

P.S. service.center m-budget-dsl ticket 10152715

(Machine translation)

All replies (18)

2099343419264

Update from April 23, 2014: After no one got in touch here, something is happening at M Budget DSL.

After a message from the hotline on my combox that I would receive a box to return the router (for recycling), I received the box today (by registered mail).
In the box is a nice letter in which the M-Budget team expresses its regret about my termination (?!?). I should return the device within 10 working days, otherwise I will be charged for it.

I may be making myself unclear. I don't want to recycle my router or send it back to M Budget DSL, nor do I want to cancel my subscription.

So here are my key points again

1) The Netgear router is my property. I purchased it from M Budget

2) I would like to continue using my fully functional router

3) The router needs different firmware for this

Please tell me how I can continue to use my fully paid and functional Netgear router.

I am grateful for any help

Stephan

P.S. At the same time, I received the "higher speed" option free of charge for one year. At least that's how I interpret the text
"To finally enjoy your subscription at its best, we activated the higher speed option for you.
we activated the higher speed option for you. We will offer it for
the next 12 months." Probably because of http://www.migipedia.ch/de/forum/m-budget-internet-option-hohere-geschwindigkeit-60-des-versprochenen-upload-speeds

(Machine translation)

Guest

Hello Stephan

I can well understand your anger, unfortunately many companies insist that you use their hardware or software. Often because they want to keep control or make money from it.

I think your approach is good, why don't you post your router on Tutti or another platform, Google can also help you find something suitable. There's sure to be someone who could use something like this. And it rarely ends up as waste, a lot is recycled these days.

Greetings
Raphael

(Machine translation)

Guest

Hello Stephan

I'm sorry that you haven't received an answer here yet. That all sounds really annoying.

I will find out straight away if there is any other solution.

Best regards
Tanja, Migipedia team

(Machine translation)

Guest

Hello Stephan

Let me give you a small example so that you understand where the problem lies. You have a PC that is about 5 years old, but still works well. Now you want to replace the old components with new ones so that the PC runs better again. The components and the upgrade cost 2000.-, but a new PC would only cost 1000.-. Which option would you choose if your router was option 1? The whole thing is simply a question of effort and cost. And a new device is usually cheaper and means less effort.
Even if it sounds crazy and like a throwaway society, that's just the way it is in IT.

Regards
Raphael

(Machine translation)

Guest

Hello Stephan

I have received feedback from one of our specialists. Until 7.4.2014 you had an ADSL line. We changed your technology from ADSL to VDSL, so we had to send you a router that supports this technology. As you signed your contract at a time when we sold the routers to our customers instead of renting them, you can of course keep your router. However, we cannot offer you a different firmware, as this router was created especially for us and only our firmware can be used.

The letter in which we express our regrets about your termination was an oversight, we are very sorry about that. We will review and adjust the process thanks to your feedback.

Best regards
Tanja, Migipedia team

(Machine translation)

Guest

Hello Tanja

I'm a little confused right now, I thought the borrowed routers were the property of Wingo AG, which is a subsidiary of Swisscom AG. But you make it sound like the routers belong to Migros. What is correct?

With regard to the router, I would like to make another complaint. Namely that it is not possible to configure it. I have already spoken to this service center about this and I have to say that you get neither service nor support there. 1. it takes quite a long time for the employee to understand what the issue is. 2. the employee tries to distract from the actual problem. 3. the employee says you should call back later and discuss the problem with another employee. 4. the employee keeps pointing out that it is M-Budget, as if you have to expect poor service and quality from M-Budget.

To put it in a nutshell, according to the contract I signed with Wingo AG regarding the M-Budget DSL, it says that I as the customer am responsible for the security of the network and the WinBox. However, I cannot do this because I have no access to the WinBox and according to the Service Center it is not possible. The WinBox and Wingo AG are therefore in breach of the contractual conditions for all M-Budget DSL customers.
I would be happy Tanja if you could forward this to the responsible office and we could get a statement from Migros here.

Thank you and best regards
Raphael

(Machine translation)

2099343419264

Hi Tanja

You've done your research well.

> As you concluded your contract at a time when we were selling the routers to our customers instead of letting them rent them, you can of course keep your router.

I'm glad to hear that.

> However, we can't offer you a different firmware, as this router was created especially for us and only our firmware can be used.

The fact that I can only use the router with M-Budget DSL was - of course - kept from me.

I don't believe that Netgear produces a router especially for Wingo. The Netgear N150 Wireless Adsl2+ Voice Router DVG 1000 is still being sold today: http://www.ebay.com.au/itm/Netgear-DVG1000-VoIP-with-Voice-Mail-ADSL2-WiFi-4-port-Router-Modem-2NDS-ADSL-/310894155607

There is a normal firmware for the router, the following link describes how to set up the router: http://wwwtest.dodo.com/top-right-navigation/support/technical-support/adsl-adsl-2plus/setup-guides/netgear-dvg-1000-setup-guide/

There also seems to have been an earlier firmware version that could be administered: http://zurbruegg.blogspot.ch/2011/11/m-budget-dsl.html

***************

To summarize:
---------------------------
* You have sold me a Netgear router
* You are not willing to make the fully functional router usable
* All functional ADSL routers from M-Budget DSL end up in the trash

Greetings

Stephan

(Machine translation)

2099343419264

Dear Tanja

So the 100,000 ADSL routers are going in the bin!

That answers my question - too bad about Generation M.

Thank you very much

Stephan

(Machine translation)

Guest

Hello everyone

I have checked again and found out the following:

1. according to the general terms and conditions that are part of the contract, you are not responsible for the security of the WinBox, but "only" for the security of the devices that are connected to it.

2. regarding the firmware: It is up to you whether you want to install a different firmware on the router. However, we cannot provide support for this as we do not provide it.

3. you can return the original routers to us and continue to use the ones we have also sent you. We will recycle the returned routers.

Kind regards
Tanja, Migipedia team

(Machine translation)

Guest

Hello Tanja

I would like to be clearer about what I mean exactly and I'm not just referring to the GTC.

Special conditions Internet / DSL of Wingo AG concerning M-Budget,
Version 1.11.2011

1. general
The "Special Terms and Conditions Internet / DSL concerning M-Budget" of Wingo
AG apply in the Internet sector in addition to the General Terms and
General Terms and Conditions for Services ("GTC"). In the event of contradictions, they take precedence over the GTC. Wingo AG is a 100% subsidiary of Swisscom (Switzerland) Ltd.

So as I understand it, the Special Terms and Conditions take precedence over the GTC in the event of contradictions.

3. services of the customer
3.5 Protective measures
The customer shall protect his own devices and any devices borrowed from Wingo against unauthorized access by third parties. Encryption of data improves the confidentiality and reliability of the information. External shielding
(firewalls) can prevent unauthorized third parties from entering the customer's network.
unauthorized third parties from entering the customer's network. The customer takes such measures himself.

So Tanja, it says that I am also responsible for the security of the WinBox, as I have borrowed this device from Wingo. Unauthorized access by third parties can take place via the hardware or software. I have access to the hardware, but not to the software. Which contradicts your statement.

And even if your statement is correct that we are not responsible for the WinBox. However, there are considerable concerns regarding the security of the WinBox. Since, according to Wingo AG, everything at M-Budget DSL is M-Budget.
This would mean that no or only poor security measures have been taken with the WinBox. So does the normal user have to worry that the WinBox is a security risk?

Greetings
Raphael

(Machine translation)

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