What do I have to do to reach customer service? I've been trying for weeks - no chance. Does anyone have more knowledge? I've already been to Migros Bank, they can't help - but I was informed that I wasn't the first to be unable to reach customer service. The app (if it works) doesn't offer the function I need. And the eBill login doesn't work because Viseca works with other credit card numbers. The thing was so highly praised...
With eBill you certainly don't have to enter the credit card number, but the credit card account number, or in other words the customer number.
The only thing I can say is that I applied for a new Cumulus credit card from Migros Bank in June and haven't had the slightest reaction to date. I already have a bad feeling...
The only thing I can say is that I applied for a new Cumulus credit card from Migros Bank in June and haven't had the slightest reaction to date. I already have a bad feeling...
In June, it was not yet possible to apply for the new Cumulus credit card. You applied for the VISA FREE credit card, which also gives Cumulus points, but is not the same product. Perhaps the application was lost in the post or somewhere else. Apply for the new Cumulus credit card. If you have a smartphone and make the application via the One app, you'll know within minutes whether you'll get it or not. If so, it is also immediately available digitally and ready for use. https://onboarding.cumulus.migrosbank.ch/de/antrag/landing-page?campaignId=764eabcc-1b3a-486e-8cb3-bd205662edf8&_gl=1*c1jlai*_gcl_dc*R0NMLjE2NTcyNDM3MzIuQ0lfZDRlNlI2UGdDRlFiR3V3Z2RDMGdMNmc.*_ga*MTkyMzMzMzgzMi4xNTk0NjM0MzY1*_ga_61GBD854KQ*MTY2MTAyMDMwOS4xMS4wLjE2NjEwMjAzMDkuNjAuMC4w (don't just click on the link, copy the whole thing, otherwise it won't work)
In June, it was not yet possible to apply for the new Cumulus credit card. You applied for the VISA FREE credit card, which also gives Cumulus points, but is not the same product. Perhaps the application was lost in the post or somewhere else. Apply for the new Cumulus credit card. If you have a smartphone and make the application via the One app, you'll know within minutes whether you'll get it or not. If so, it is also immediately available digitally and ready for use. https://onboarding.cumulus.migrosbank.ch/de/antrag/landing-page?campaignId=764eabcc-1b3a-486e-8cb3-bd205662edf8&_gl=1*c1jlai*_gcl_dc*R0NMLjE2NTcyNDM3MzIuQ0lfZDRlNlI2UGdDRlFiR3V3Z2RDMGdMNmc.*_ga*MTkyMzMzMzgzMi4xNTk0NjM0MzY1*_ga_61GBD854KQ*MTY2MTAyMDMwOS4xMS4wLjE2NjEwMjAzMDkuNjAuMC4w (don't just click on the link, copy the whole thing, otherwise it won't work)
That's right, I applied for the VISA FREE. But why on earth is Migros Bank launching two different Cumulus credit cards? And above all, what criteria should a person use to choose one or the other? The differences are hardly worth mentioning, at least at first glance.
That's right, I applied for the VISA FREE. But why on earth is Migros Bank launching two different Cumulus credit cards? And above all, what criteria should a person use to choose one or the other? The differences are hardly worth mentioning, at least at first glance.
Well, the VISA FREE is an offer from Migros Bank. It would probably have existed if the FMC had not terminated the contract. I don't even know how long it's been around. But Migros Bank probably wanted to issue its own free credit card with a Cumulus link. The new card is, so to speak, the "real" Cumulus credit card, i.e. the one that also runs under this name and is issued on behalf of the FMC. The big difference: VISA FREE is only available if you have a Migros Bank transaction account. You can get the Cumulus credit card even if you are not a Migros Bank customer.
Well, the VISA FREE is an offer from Migros Bank. It would probably have existed if the FMC had not terminated the contract. I don't even know how long it's been around. But Migros Bank probably wanted to issue its own free credit card with a Cumulus link. The new card is, so to speak, the "real" Cumulus credit card, i.e. the one that also runs under this name and is issued on behalf of the FMC. The big difference: VISA FREE is only available if you have a Migros Bank transaction account. You can get the Cumulus credit card even if you are not a Migros Bank customer.
Oh, thanks for the clarification, I hadn't realized that. Depending on how things go, I will now receive both cards. Oh yes, Cembra also sent me the 'Certo Mastercard World' without asking, although I had applied for the 'Certo One Mastercard' long before. I should definitely stop trying to make sense of everything and everyone. Bank managers have their own way of thinking anyway. Besides - hey: four credit cards! Nothing can happen to me anymore 😄
Oh, thanks for the clarification, I hadn't realized that. Depending on how things go, I will now receive both cards. Oh yes, Cembra also sent me the 'Certo Mastercard World' without asking, although I had applied for the 'Certo One Mastercard' long before. I should definitely stop trying to make sense of everything and everyone. Bank managers have their own way of thinking anyway. Besides - hey: four credit cards! Nothing can happen to me anymore 😄
You have received the Certo Mastercard World because your Cembra Cumulus credit card has expired and Cembra naturally wants to keep its Cumulus credit card customers. If you do not cancel your Cumulus credit card with Cembra, you will automatically become a Certo customer.
You have received the Certo Mastercard World because your Cembra Cumulus credit card has expired and Cembra naturally wants to keep its Cumulus credit card customers. If you do not cancel your Cumulus credit card with Cembra, you will automatically become a Certo customer.
I already understood that. But I would have expected that when I received the application for the One card, a comparison would be made and I would have been asked whether I still wanted the other card. But I was probably expecting too much.
I've also had an application open for the new credit card for easily 3 weeks, I've now applied for the Certo, it was very easy online within 2 minutes, even the pin and the card number remain the same and I don't have to change the card details everywhere. It worked perfectly, there's even a new app that has replaced the old e-service. It was the same with opening an account, it can easily take 7 days to get an answer. The only thing that hurts are the 1.5% foreign currency fees, but if you don't spend more than, say, 300 francs a month, that's absolutely manageable. A bank with very few branches that cannot be reached is absolutely not okay for me.
I've also had an application open for the new credit card for easily 3 weeks, I've now applied for the Certo, it was very easy online within 2 minutes, even the pin and the card number remain the same and I don't have to change the card details everywhere. It worked perfectly, there's even a new app that has replaced the old e-service. It was the same with opening an account, it can easily take 7 days to get an answer. The only thing that hurts are the 1.5% foreign currency fees, but if you don't spend more than, say, 300 francs a month, that's absolutely manageable. A bank with very few branches that cannot be reached is absolutely not okay for me.
You completed the online application for the Certo from Cembra, but apparently not for the Cumulus credit card, where you also receive the card within minutes - why? Edit after 20 minutes: I've since checked and found no way to apply for and receive the Certo card within minutes. Are you sure that you received the Certo from Cembra in this way or was it the Cumulus credit card with the One app from Viseca?
