Flexa CLASSIC Absturzsicherung 1/1
Brand: Flexa 
Label: Made in EU 
Label: High Social Standard
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«Customers generally find the Flexa Classic to be a great product due to its quality, easy assembly, and adaptability. However, there were several complaints about poor customer service, including issues with delivery, assembly instructions, missing parts, and inappropriate behavior from service personnel.»
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6 ratings
for another variant: White Wash, 197.0 cm
Flexa Classic is super. Customizable and easy to adapt at any time. Easy to assemble
for another variant: White Wash, 197.0 cm
Everything is fine. Good quality.
for another variant: White Wash, 197.0 cm
The Flexa Classic looks nice, but is quite fragile. We had the safety railing delivered to the bed by post at a later date. This was delivered in the original packaging without any additional protection and was damaged and warped on arrival. It took 2.5 weeks to reply to our written inquiry to customer service. Conclusion: Product ok, delivery by post not recommended, service unsatisfactory.
Dear Micasa Team I am writing this review because I am dissatisfied with Micasa's SERVICE. 1) the assembly service was unsatisfactory because the assembly instructions were not provided. Action for Micasa: please send us assembly instructions if we want to disassemble the bed. 2) the assembly service was unsatisfactory because the supplied Flexa spare parts / tool 4033-005 was not provided.
We found some of them under the bed on the floor after assembly... Action for Micasa: please send us the Flexa spare parts / tool 4033-005 supplied if we want to disassemble the bed. 3) the assembly service was unsatisfactory because the service technicians did NOT wear a COVID-19 protective mask. The assembly took 3 ½ hours. And none of the 3 service technicians had a mask on, not even at the beginning, in our toilet and at HANDOVER! The Micasa fitters were even surprised that we were wearing a mask and ignored our recommendation to wear a mask! At the handover protocol, the distance was approx. 30 CM, which provoked me to speed up the handover, which was extremely unpleasant and simply unprofessional! 4) The installation service was unsatisfactory because the service technicians asked us at the beginning what was in the boxes, what was to be installed and whether we had photos of what was to be installed. This was very irritating because it did not demonstrate customer-oriented competence. 5) The installation service was unsatisfactory because the service technicians left the front door open for 2 hours on a winter's day. Our neighbors drew our attention to this. Many thanks to the G. family.
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