20 questions
E035404 10 84 1670 12:08 This batch is different, also has perfumed white grains in it and does not clump as usual, could it be that something has been mixed here? If I could decipher it correctly.
I have had this cat litter since it was introduced and was 100% enthusiastic because everything was right and I could hardly smell it. Unfortunately this is no longer the case since my last 2 cat litter bags and as soon as my cat has been to the toilet the smell is very strong. The sand also has small white stones in it (2 colors) which was not the case before.
Do you have a different recipe?
Hello Bergfee5, thank you very much for your message and the photo. First of all, we are pleased that the product has been able to fully inspire you for a long time. However, in view of your experience, we understand why you are not satisfied this time and are disappointed. We would be happy to get to the bottom of the cause of the changes you have described. To do this, we would ask you to provide us with the production code and the use-by date of the two bags. Thank you in advance for your support. Best regards, your M-Infoline team
E035404 10 84 1670 12: 08
Hello Bergfee5, thank you for your feedback. We were happy to discuss the issue with our specialist department. We understand that any change in the quality of a product that you have trusted for years can be unsettling. The formula of Fatto Plus clumping has remained the same over the years - we have not made any changes.
The odor issue can be influenced by various factors that have nothing to do with the quality of the cat litter. These can include changes in the environment or dietary changes in the cat's daily routine. We recommend checking whether there have been any recent changes in the cat's diet or health. This is because these can significantly affect the cat litter's ability to control odors. If possible, we would like to receive pictures of the cat litter to better assess whether there may be a consistency issue. Best regards, your M-Infoline team
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Why is the cat litter so coarse and smells so strong?
Hello miakatze05, thank you for your message. In view of your description, we understand why the product raised questions. Flawless quality is important to us. That's why it was important for us to follow up on your comment. The clarifications we made in this regard took a long time. We are sorry that we are only now getting back to you with news. Unfortunately, our investigations were unsuccessful. There were no signs of anomalies either in the samples we received or in the associated production documents. In view of these results, we are unable to explain the cause. The most obvious suspicion seems to us to be that the odor you described and the coarse grain size are due to natural variations in the raw materials used. We apologize for any inconvenience caused. As an immediate measure, we are tightening our controls. If necessary, we will take further precautions. We hope these lines help to clarify the situation. Best regards, your M-Infoline team
Super thank you
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I have been buying this cat sand for years and am very happy with it. But a few months ago I noticed that the sand is very strongly scented (like a perfume), strangely enough not every bag. But this is not good for the cats and sensitive cats can become so unclean. So please make it without fragrances again in future. Thank you!
Hello Osgood, thank you for being one of our long-standing customers. So that we can trace the production, we would ask you to give us the lot number (starts with L and consists of letters and numbers). Best regards, your M-Infoline team
The current cat sand is fine again. I will be happy to write the lot number for the next perfumed sand.
Hello Osgood, thank you for your feedback. We are pleased that the sand is currently back to the desired quality. Your velvet paws can now do their business in their usual environment again 😊. Best regards, your M-Infoline team
i feel the same way. i've had this litter for over 10 years. and suddenly the litter is so scented, for whatever reason. and i've also noticed that not every bag is like this.
Hello papaya13, thank you for your message. So that we can trace the production, we ask you to provide the lot number (begins with L and consists of letters and numbers). Best regards, your M-Infoline team
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hello! can the clumped residues of fatto plus be disposed of in the green waste?(green waste is incinerated in a hot-rotting process and used for district heating)
Hello cc2, thank you for your inquiry. Unfortunately no, in Switzerland the disposal of cat litter (any fecal residues) via the green waste collection is prohibited. The sand must therefore be disposed of in household waste. Best regards, your M-Infoline team
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What happened to the litter with baby powder? I miss it very much!
Hello Mimmoli, can you describe in more detail which product you mean? Best regards, your M-Infoline team
Yes, the Fatto soft sensation with baby powder
Hello Mimmoli, thank you for your reply. Your picture shows the Soft Sensation clumping from Fatto. This is no longer available in our range. The Fatto Plus clumping is a suitable alternative. Best regards, your M-Infoline team
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The last bag was so coarse the cats 🐈⬛ didn't want to go in at all 🤨
Hello miakatze05, thank you for your question. We will be happy to look into it. Could you please let us know the lot number of the affected pack? Best regards, your M-Infoline team
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Price increase 10% Not so long ago the price was 6.80. Suddenly 7.50. Seems quite a lot at once!!!! And low dust is the exaggeration of the century!
Hello Schlaunzi, due to raw material shortages and procurement bottlenecks, there are currently price mark-ups. We compensate for normal exchange rate fluctuations and minor increases in raw material prices with a mixed calculation. However, if these costs rise steadily over a period of months or if procurement prices increase drastically, an adjustment is unavoidable. We often do not pass on the full price increase to the sales price. We assure you that we always examine such a measure carefully and only take it if there is no other option. We will pass on your information about the dust to our specialist department. Best regards, your M-Infoline team
As far as I can remember, the litter has been priced at 7.50 🤔 for years.
Hello SunaLanuit, since August 2022 the article costs CHF 7.50. Best regards, your M-Infoline Team
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Hello 😊 when will the item finally be back in stock or available? They are all used up and unfortunately the others are not as good as this one. We haven't had any for 2 months now.
Hello Miralein1, unfortunately there was a delivery interruption. This should now be resolved. The stores will receive replenishments next week at the latest. Best regards, your M-Infoline team
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Very good cat litter but bag is so heavy I have back pain every time afterwards. Couldn't you make smaller bags? that would be very nice for us women. Regards
Hello miakatze05, thank you for your message about Fatto Plus clumping. We would be happy to pass on your suggestion to the specialist department so that they can look into launching a smaller unit. We already stock some cat litter products with less content: https://produkte.migros.ch/sortiment/supermarkt/tierwelt/katze/hygiene Kind regards, your M-Infoline team
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