Farmer's Best Asia Mix seasoned

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2 questions
About 4 weeks ago, I had pieces of wood in my Asian pan. I was lucky not to hurt myself. It was blue lacquered wood and looked like pieces of a pencil. How can something like that happen?
Hello Marion, thank you for your message. We are glad that nothing worse has happened. Can you please let us know the lot number and the best-before date. Do you still have the foreign body? We take your tip seriously and would like to follow it up. Our specialist department needs the foreign body for examination. Please send it to the following address or hand it in free of charge to your branch's customer service department: Migros-Genossenschafts-Bund M-Infoline / 20180808-0388 Limmatstrasse 152 8031 Zurich It is very important that your reference number 20180808-0388 and our address are marked on the package in both cases. Thank you for your help and best regards, your M-Infoline team
Oh well... okay, thank you very much. I've actually kept one piece. I no longer have the pack, but I bought it in the Zurich Burgwies store on 04.07.2018 (thanks to the Migros app, I still have the receipt...).
Hello Marion, thank you for submitting the foreign body. We have discussed the complaint with those responsible for production and quality assurance. The Asia mix is delivered in containers placed on blue-painted pallets. When tipping onto the filling line, improper handling can cause the pallets to splinter. As a result, the splinter could end up on the production line and ultimately in the end product. However, entry directly from the field cannot be ruled out either. Unfortunately, it is not possible to detect such pieces on the line. The employees concerned have been made aware of the need to check the goods and pallets carefully when tipping. You will receive a private message from us to make amends. Best regards, your M-Infoline team
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Is the spice preparation of this product vegan?
Hello fg96 We are happy to confirm that the Farmer's Best Asia vegetable mix is vegan. This also applies to the spice preparation used. Best regards, your M-Infoline team
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