9 questions
And where can I find the right mop?
Hello FetaWald, thank you for your question. You can check availability here: https://www.migros.ch/en/product/706047100000?context=instore. Best regards, your M-Infoline team
and how is that supposed to work together? Really now?
Hello FetaWald, thank you for your feedback. Sorry, we got the wrong one. Here is the correct article: https://www.migros.ch/en/product/706043900000. Kind regards, your M-Infoline team
top - 100 points - only the part is unfortunately not available!
Hello FetaWald, please excuse me. We still offer the following floor cleaning system: https://www.migros.ch/en/product/706058300000?context=instore. Best regards, your M-Infoline team
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Hello, why are these wipes suddenly no longer available?
It says below: Hello helema, thanks for the question. The manufacturer adapted the size to a newer and smaller cleaning system. This is so that less material is used for sustainability reasons. We are aware that a new purchase is necessary as a result of this change. However, the changeover is more ecological in the long term. In addition, the situation on the raw materials market is currently very tense. Prices are rising. If the manufacturer had left the size unchanged, he would have had to raise the price. We would prefer not to do this in the interests of our customers. Best regards, your M-Infoline team
Hello Senfsauce, thank you for your question. As a result of the tight raw materials market and for sustainability reasons, we have decided to remove the Twist XL replacement wipes from our range. Due to the many customer reactions, we are adding the Twist XL replacement wipes back to the range. The dry Twist XL replacement wipes will be back in our range as soon as possible. Procurement of the wet Twist XL replacement wipes is under review and we hope that they will be available again by the end of the year. Best regards, your M-Infoline team
Guest
Hi Mustard Sauce Like other customers, I have also noticed this annoying change from Migros. I wonder what is more environmentally friendly about smaller wipes if you now need 2 small wipes that ultimately have a larger surface area than a large one, especially as there is then also more packaging that has to be disposed of. Buying a new device is certainly also less environmentally friendly than continuing to use the large cloths. In my opinion, it's just a money-making exercise to sell a new appliance and more expensive wipes! But I found the old wipes here thanks to other customers who replied here. They really are identical and they convinced me too! https://www.galaxus.ch/de/s7/product/creaclean-dry-xl-ersatztuecher-20-stk-reinigungsutensil-24621656
Will Migros pay for a new purchase because of a nonsensical adjustment to the range? I only bought the Twist XL system a few months ago! You're welcome to use the Dry Care XL cloths again, my oak parquet flooring thanks you.
Hello Migros-Chind1988, we have decided to offer the Dry replacement wipes again with immediate effect. The wet version will be back in the range at the end of the year. Best regards, your M-Infoline team
Guest
It was the same for me Migros-Chind1988. But thanks to other customers I found a suitable replacement. Dry and Wet wipes in XL format exactly the same as Twist back then. Here are the links: DRY: https://www.galaxus.ch/de/s7/product/creaclean-dry-xl-reinigungsutensil-24621656 WET: https://www.galaxus.ch/de/s7/product/creaclean-wet-xl-reinigungsutensil-24621658
I was also disturbed and then found a suitable product for me and my device at the orange competitor 25 pieces 25x45cm!
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Why are the cloths suddenly smaller? Very annoying!
Hello Enidan78, thank you for the question. The manufacturer adapted the size to a newer and smaller cleaning system. This is so that less material is used for sustainability reasons. Best regards, your M-Infoline team
Guest
Hey Enidan78 Unfortunately, I couldn't find the right size in Migros either. But I found them again here https://www.galaxus.ch/de/s7/product/creaclean-dry-xl-ersatztuecher-20-stk-reinigungsutensil-24621656 are exactly the same, I tried them and they work perfectly. Have fun cleaning with these wipes!
Thanks for your tip! I have now also found a suitable competitor product 😉
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If I had wanted a smaller system, I would not have parted with Swiffer!
Hello helema, thanks for the question. The manufacturer adapted the size to a newer and smaller cleaning system. This is so that less material is used for sustainability reasons. We are aware that a new purchase is necessary as a result of this change. However, the changeover is more ecological in the long term. In addition, the situation on the raw materials market is currently very tense. Prices are rising. If the manufacturer had left the size unchanged, he would have had to raise the price. We would prefer not to do this in the interests of our customers. Best regards, your M-Infoline team
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We are annoyed that the new cloths are noticeably smaller, as they no longer fit properly on our swipper. Are Migros considering going back to the old size or do we have to look for a new brand?
Hello Ueli8427, for sustainability reasons we have adjusted the size of the 25x45 cm replacement cloths. The cloths are now 21x40 cm in size. We have also adapted them to our newer and smaller cleaning system. Best regards, your M-Infoline team
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Switching to smaller TWIST DRY replacement cloths is not at all ecological if I have to buy a second smaller floor cleaning system for the smaller cloths. Then I would have 2 of them!!!
Hello helema, thank you for your message. We are sorry that you are not happy with the change. As you will have seen from our reply below, we decided to make this change for reasons of sustainability. In fact, the savings pay off from an environmental perspective. If you have only recently purchased the cleaning system, the cloths will still fit. This is only not the case with older models. We hope these lines are informative for you. Best regards, your M-Infoline team
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Hello. Unfortunately, we have discovered that the practical Twist Dry XL has simply been reduced in size from 25 x 45 cm to 21 x 40 cm. I am also convinced that this is being sold for the same amount, which is a bit of a rip-off. But my main concern is whether the old size will be sold again!
Hello Winter2014, thank you for your request. In view of your description, we understand why you would like to return to the previous version. Our specialist department has informed us that they have adapted the size to the new cleaning system. This is so that less material is used for sustainability reasons. Even if you now have to change the cleaning system, the change is more ecological in the long term. What's more, the raw materials market is currently very tight. Prices are rising. If the manufacturer had left the size unchanged, he would have had to raise the price. For the reasons outlined above, there are currently no plans to offer the format you are familiar with again. Nevertheless, we have put your request to the division managers. We will continue to follow the issue closely. Best regards, your M-Infoline team
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Hello, can the dry twist cloths also be used for oiled parquet floors? According to the manufacturer, microfiber cloths are not suitable for parquet floors. Thank you for your answer.
Hello Holzig, occasional cleaning with microfiber cloths will not damage the floor. Intensive, even daily cleaning with TWIST DRY cloths is not advisable, otherwise the floor may become matt. It is and remains important for such a floor to be cleaned regularly with the appropriate mopping care. Kind regards, your M-Infoline team
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How are wet wipes attached to the holder?
Hello mts-mfh, thank you for your question. You need to insert the cloths into the openings so that you can then fix them in place. Best regards, your M-Infoline team
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