4 questions
Hands off this product. After 3 years, the plastic grille has completely crumbled. This on a sheltered balcony with little direct UV radiation. I am totally frustrated. What is the solution? Demolish it and dispose of it as hazardous waste?
Hello A100251E240555 Thank you very much for taking the time to share your experience with us. We are very sorry that our product did not meet your expectations and we formally apologize for the inconvenience. You are welcome to contact us at socialmedia@migros-service.ch with the corresponding order number so that we can satisfy you. Kind regards, Your Migros Fachmarkt Team
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I have laid the eucalyptus tiles and after the rain the floor has turned brown!!! Will this go away, is it a material defect?
Hello WandaSi Thank you for your inquiry. Please contact us with the order number and a picture at the following e-mail address socialmedia@migros-service.ch We will be happy to clarify this. Best regards, your Migros specialist store team
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Hello Can the tiles also be cut to size?
Hi NicolasRe Thank you for your question. Unfortunately, we do not offer a cutting service for tiles via our online store. However, this service may be available in some of our stores. We recommend that you call your nearest store directly and ask them. They will certainly be able to help you and give you more detailed information. Hopefully we were able to help you with your question. Your Migros specialist store team
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Hello, I recently bought the Eucalyptus wooden tiles from you and have already laid them on our balcony. After a single rainfall, our patio floor underneath has turned brown. Is this a production fault or can we do something about it? Kind regards, Birgit Sinn
Hello BrigitS, thank you for your description. Can you please get in touch via the contact form and send us pictures? https://www.migros.ch/de/services/kundendienst/infoline.html Then we can look into it. Thank you and best regards, your M-Infoline team
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