1 question
Unfortunately, the rice stinks. Very musty!!! I bought 2 packs. I always soak it for at least 10 minutes before cooking and then wash it. Unfortunately, it still smells like a cellar even after cooking. Next time I'll buy the organic basmati again as I've never had this problem.
Hello RadiesliOtter, thank you very much for your contribution. We are sorry that the rice smells "musty". We will be happy to make further inquiries for you. Please let us know the lot number and the best-before date. Best regards, your M-Infoline team
Is this the lot number: 1044.501
23.06.26
Hello RadiesliOtter, thank you very much for your reply. Unfortunately, this is not the lot number. The batch or lot number is located near the best-before date and begins with an L or a mixture of letters and numbers. Best regards, your M-Infoline team
Hello dear M-Infoline team
Yes, unfortunately I don't see a number
See picture
Hello RadiesliOtter, we could not detect any musty taste in the corresponding production series. The taste can occur when dry products come into contact with water. This can occur during storage, for example. We have not received any similar reports. Nevertheless, we are keeping an eye on the issue. Best regards, your M-Infoline team
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