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9 years ago
Recently, my coffee machine has been struggling to make Lungo Leggero coffee. After pressing the start button, the coffee starts to run into the cup. But after a few moments, only a few drops come through. The holes in the used capsule look the same as always. I took my new coffee machine out of the cellar to test whether it was the machine. But it's not... Has anything been changed to the capsules?
10 years ago
I enjoy Delizio coffee in the store and at home. I like the variety of coffees and the ease of use. Leggero has been my favorite coffee since the beginning... Unfortunately, it happens more and more often that my capsules break shortly after I put them in the machine and I have a lot of powder in my coffee and have to empty it out. In the meantime, this is already the case with every second capsule! What's going on? Are the capsules no longer the same? Or is there something on the machine (e.g. the teeth) that needs replacing? I'd be glad of an answer as soon as possible before I stop drinking Delizio coffee...
10 years ago
Sali lhirschi Thank you for your comment. We are sorry that our capsules are causing you inconvenience. Unfortunately, it is difficult for us to find out the reason for the cracked containers from a distance. However, as we have not received any further feedback recently, we assume that the problem originates from the coffee machine. May we ask you to bring it to the customer service department of a melectronics near you? Our local staff can examine the machine and send it in for repair immediately if necessary. Please also bring your warranty certificate with you. Kind regards from the M-Infoline team