«The machine is praised for its ease of use and good coffee. Users highlight the great value for money but wish for improvements in capsule handling.»
«The machine is praised for its ease of use and good coffee. Users highlight the great value for money but wish for improvements in capsule handling.»
Migros customer service?-no customer annoyance! Migros, no thanks.
I ordered a Delizio coffee machine online in May 2024 instead of Fr. 99.- for 19.95. I only received the machine about 2 months later.
As I wanted to use it as a spare machine, I only unpacked it in Feb. 2025 and discovered that the brand-new machine was defective.
After contacting Migros customer service, I had to take the device to the store.
They told me that there was no replacement device available and that it would have to be repaired.
I told customer service online that I was entitled to the same device, but they refused.
Now, after waiting about 3 weeks, I received an email with a credit note for CHF 19.95, as no new devices were available.
I complained again to Ema Machado that I wanted a new device and that I was entitled to one. I sent Ms. Machado 4 screenshots of the same devices, which are all available, at least 6 devices in nearby stores.
Migros customer service did not reply.
I had roughly the same case with another device and received a new device without any problems.
Hello Tortugaa
Thank you very much for your feedback.
We are very pleased that you quickly received a suitable solution and are satisfied. 😊
Your Migros specialist store team
Based on my experience, you need to pay close attention to these offers; they could be repaired tools that have been put back on sale, which would be grounds for refusal of a replacement!
Why? You can only test, rate and make Migros even better if you're logged in.
Migros customer service?-no customer annoyance! Migros, no thanks.
I ordered a Delizio coffee machine online in May 2024 instead of Fr. 99.- for 19.95. I only received the machine about 2 months later.
As I wanted to use it as a spare machine, I only unpacked it in Feb. 2025 and discovered that the brand-new machine was defective.
After contacting Migros customer service, I had to take the device to the store.
They told me that there was no replacement device available and that it would have to be repaired.
I told customer service online that I was entitled to the same device, but they refused.
Now, after waiting about 3 weeks, I received an email with a credit note for CHF 19.95, as no new devices were available.
I complained again to Ema Machado that I wanted a new device and that I was entitled to one. I sent Ms. Machado 4 screenshots of the same devices, which are all available, at least 6 devices in nearby stores.
Migros customer service did not reply.
I had roughly the same case with another device and received a new device without any problems.
Hello Tortugaa
Thank you very much for your feedback.
We are very pleased that you quickly received a suitable solution and are satisfied. 😊
Your Migros specialist store team
Based on my experience, you need to pay close attention to these offers; they could be repaired tools that have been put back on sale, which would be grounds for refusal of a replacement!
Why? You can only test, rate and make Migros even better if you're logged in.
Why? You can only test, rate and make Migros even better if you're logged in.
Why? You can only test, rate and make Migros even better if you're logged in.
