17 questions
Hello
When I brew three coffees with my newly purchased Coffee B machine, around 2.5 dl of water collects in the container. Is this normal? And if so, why so much? Is it possibly a product fault?
I look forward to your feedback. Thank you very much. Kind regards
Isn't it absurd that I receive vouchers with which I can buy discounted coffee that is delivered to my home postage-free, but I don't get any vouchers if I want to collect my purchase from your store myself?
Hello Nepomuk Thank you for your input. We regret that it is so absurd for you and apologize. We will be happy to pass on your suggestion internally. We hope we can continue to count on you. Your Migros Fachmarkt team
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When I bought my machine I had to register to receive coffee. It never worked and so I never received the coffee. I was told that my machine had already been registered even though it had just come out of its packaging... can you do anything for me?... thank you in advance and best regards! Annette Ducommun
Hello AnnetteDucommun 👋, Thank you for your purchase of the CoffeeB Globe Black coffee machine and sorry for the inconvenience encountered during registration 🙏. We have forwarded your request to the relevant department who will contact you very shortly to resolve this issue. We hope you enjoy your coffee despite everything ☕ Thank you for your patience and have a great day 🌞 The Migros Specialty Markets team.
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Can I do something to make the coffee warmer?
Hello ErdnussWiese Thank you for your inquiry. Unfortunately, the heat cannot be adjusted. Best regards, your Migros specialist store team
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What is the power consumption of this coffee machine?
The rated power of the CoffeeB Globe is 1450 watts. I took the information from the operating instructions https://www.coffeeb.com/media/1e/49/68/1660233234/2022-07_19_CoffeeB_DE.pdf page 24.
Hello Mabu69 Thank you for your inquiry. You can find the exact wattage on page 24 of the operating instructions. @Lele31 Thank you for your reply. If you have any other questions, please do not hesitate to contact us. We will be happy to help you. Your Migros specialist store team
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How many cups per day is the machine designed for? I would like to put one in our office.
Hello Firebird7 Thank you for your question. We assume that the following calculation per machine fits: - 2 coffees per day per person on average - When asked how many people 1 machine is "still sufficient" for, the information varies from "up to 10 people" to "up to 25 people" We think that one machine can realistically be calculated for a maximum of 10-15 people so that waiting times, e.g. after lunch, are still acceptable. 10-15 people so that the waiting times are still acceptable, e.g. at peak times such as after the lunch break. Technically, the machine can "easily" brew 30 coffees a day. Hopefully we were able to help you with your question. Your Migros specialist store team
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I purchased the coffee machine and find it excellent. I also signed up to receive the 50 free capsules, I wonder will they arrive?
Hi Rhadopis Thank you for your review We take your question seriously and would be happy if you would send your question to us at info@coffeeb.com The Migros Specialty Stores Team
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Where can I taste the new coffee machine?
According to the Coffee page, you can test it in any Migros store
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I would like to buy the new machine for ecological reasons. BUT where can I even test the coffee? Why not in a Migros restaurant? I got 2 coffees from a promoter in a supermarket. But they didn't convince me yet (thin, bland).
Thank you for your message, please send us an email to online-shop@migros-service.ch so that we can help you as much as possible. Please let us know where you live so that we can check where a tasting is taking place nearby. Thank you very much, your Migros specialist store team.
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I am very satisfied with the new machine and the coffee quality. My question: Are tea balls also planned?
Hello Pioeter. Thank you very much for your comment. We are very pleased that you are satisfied with the machine and the coffee quality. Unfortunately, we are not yet aware whether tea capsules are also planned. Best regards, your Migros specialist store team.
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