6 questions
According to the list of ingredients, this ice cream does not contain gluten? Is it gluten-free? What about traces of gluten? What would be great would be if Migros clearly indicated on such products whether they are gluten-free or lactose-free. That would make things a lot easier for consumers
Hello Philippito, Choquello classic popsicles do not contain any gluten-containing ingredients and no carry-over is to be expected (no indication of traces of gluten). If a product contains gluten-containing ingredients, this must be openly declared, stating the gluten-containing cereals. In the case of products without gluten-containing ingredients (according to the list of ingredients) and without any indication, it can be expected that no gluten is present or that any content would be less than 200 mg/kg or liter of ready-to-eat food. However, the product is not certified as gluten-free (gluten content below 20mg/kg). You may also be convinced by the following product, which has been certified as gluten-free: Aha! Vanilla waffle ice cream. Attention: There can be no absolute guarantee for gluten-free products. Best regards, your M-Infoline Team
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I am a big fan of these ice creams. But the last pack didn't have half the chocolate on the outside. In the current pack, the chocolate stick in the middle was missing. I'm starting to find this a bit cheeky. What should I do if I receive faulty ice cream? Can I report it somewhere & will I get a new pack? Or do I get my money back? That would be a better solution. Thank you for your feedback!
Hello Flipsi77, oh dear, we're sorry to hear that. So that we can trace the production, please give us the best-before date and the lot number (starts with L and consists of letters and numbers). For now, we wish you a nice day. Best regards, your M-Infoline team
30.09.2023, L2010438288 10:40
Hello Flipsi77, thank you for your feedback. We appreciate your help in clarifying the matter. Our investigations are already underway. We would like to take this opportunity to ask you whether you have taken any photos showing the discrepancies? If so, we would be grateful if you could send them to us by e-mail(m-Infoline@migros.ch) or WhatsApp (0800 84 0848). Please note the reference number 20220725-0224 in the title. This makes it easier for us to match the images to the request. We look forward to your reply. Best regards, your M-Infoline team
Hello Flipsi77, thank you for the picture and the further information. We will be happy to send you the supplier's statement:
After packing into the cardboard boxes, all products are automatically checked for their total weight and sorted out if there are any deviations. As a relatively high proportion of brittle can be seen in the photos, we assume that the weight nevertheless met our specifications, which led to the approval and dispatch of this pack. The chocolate for the coating of the ice cream is replenished at the plant by the responsible employee as required. Therefore, if too little chocolate is used for a short time, our employees will remove the affected products. Based on your feedback, we unfortunately have to assume that this did not work for you - we apologize for this and will contact you privately. Best regards, your M-Infoline team
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Why does the chocolate bar of the Choquello ice cream always break? Very annoying, because half the ice cream falls onto the floor or the children's clothes...
Hello familitanner, thank you very much for your comment. Oh dear, of course that shouldn't happen. Can you perhaps give us the best-before date and the lot number next to it for one of the ice creams? Best regards, your M-Infoline team
I'd love to, best before date: 30.06.22 Lot no. 169 14:43 Would be great if you could fix the problem, the ice cream is very popular with all of us...😉
Hello familitanner, thank you very much for your feedback. Thanks to your information, we were able to test samples from the same production series. We did not find any discrepancies similar to those you described. There are also no indications of abnormalities during the manufacturing process in our production logs. However, based on your message, we cannot rule out the possibility that the boxes may have been damaged during transportation or distribution in the store, causing the Schoggistängeli to break. In order to ensure that everything runs smoothly, we are keeping a close eye on the issue and monitoring future production runs. We sincerely apologize for the inconvenience caused and hope that you will give our Choquello Classic another chance. Best regards, your M-Infoline team
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Does this product contain alcohol of any kind? Ethanol or in the carrier substances? It says flavors in the ingredients. Is it completely alcohol-free? Is it also suitable for vegetarians, does it not contain animal fats? Is E471 of animal origin?
Hello Acalyanur, thank you for your inquiry. Basically: Our milk components are lacto-vegetarian, the emulsifiers such as E471 are purely plant-based and our flavours may contain alcohol. However, the alcohol content of flavourings in the end product is far below 0.3 %. This product contains ethanol in the flavouring recipe. Kind regards, your M-Infoline team
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Hello M-Infoline Team Interesting that I am the first to report this... The batch number is L0077 with M-Data 30.06.2016. The glue on this pack was "New Quality" and the chocolate bar broke every time. In batch L0079 with M-Data 31.08.2016 the chocolate bar also breaks most of the time. Thank you for your clarifications.
Recently, Choquello packaging has been available with the label "New Quality". The ice cream is still incredibly delicious, BUT unfortunately the inner chocolate bar breaks in practically every single one. What went wrong when the "new quality" was launched?
Hello vim Thank you for your valuable feedback. We have not yet received any further feedback of this kind. So that we can clarify the situation, we still need the following information: What is the M-date (to be sold by, to be consumed by)? What is the batch number (number beginning with letters or mixed)? Thank you in advance for your brief feedback and we wish you a sunny week. Your M-Infoline Team
Hello vim Thank you for your feedback and your help. Last year, the recipe was adjusted to ensure better stability of the chocolate bar. Various tests also confirmed that an improvement was achieved and the bars became more stable. However, we will now make various repurchases of the batches mentioned in order to get to the bottom of the problem. Thank you again for your advice, best regards from the M-Infoline team
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