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2 years ago
Edited
Bought the product today and indeed: whisper quiet. However, the appliance cannot be switched off using the button provided, only by removing the lid. If I bring it back, I will get my money back, but I have no appliance. What should I do?
2 years ago
Hello signorinetta, thank you for your feedback. We are pleased that you like the volume of the product. We will be happy to check it for you. Have you used up the packaging? If so, please let us know the lot number. Best regards, your M-Infoline team
2 years ago
Edited
Hello, yes, I only checked the sound with my own batteries. Ref. 05507 LOT DGSSL03BH, 02/2025
1 year ago
Edited
Still no solution in sight. Unbelievable. I receive nice emails from m-infoline at intervals: "You contacted us a week ago with the above-mentioned request. The clarification takes a little more time than expected. We ask for your understanding and thank you for your patience so far." Purchased on November 11, 2022
1 year ago
It's now been three months and I've been put off and put off. Now I don't even get an answer.
1 year ago
Hello signorinetta, you used to receive automatic interim reports. At some point, these no longer go out, which is why we are now contacting you in this way. The clarifications are also taking too long for us, but we are dependent on a response from the supplier. We have still not received this, so please continue to be patient. We will contact you with a final answer, we promise you that. We just can't tell you at the moment when we will be able to deliver it. Best regards, your M-Infoline team
1 year ago
Edited
Hello signorinetta, thank you very much for your patience, which we hope we have not overstretched. Good things come to those who wait. We would like to inform you of the results of our investigations: Examination of the samples did not reveal any discrepancies. There were also no signs of anomalies or faults in our production documents. In view of these results, we are unable to explain the cause of the defect. As an immediate measure, we are subjecting the entire value chain to a thorough inspection. If we identify a source of error, we make the necessary adjustments. We apologize for any inconvenience caused. It goes without saying that we are keen to offer you a satisfactory solution. You will receive an e-mail from us shortly. Best regards, your M-Infoline team
2 years ago
Edited
Hello Sab3, thank you for your request. Frederica has already provided the answer. You can find the information published on our https://www.migros.ch/de/product/512440900000">website. Best regards, your M-Infoline team
2 years ago
Hello Ztt, there is no age limit for this product. Best regards, your M-Infoline team
Guest
4 years ago
The toy has broken, how long does it have a warranty? What can I do?
4 years ago
Hello NoQuestionsAsked, thank you for your question. Ceylor offers a one-year warranty on the toys. If the warranty period has not yet expired and you still have the receipt, you are welcome to send it to us via the contact form (https://www.migros.ch/de/services/kundendienst/infoline/kontakt.html). We will then replace the product for you. Best regards, your M-Infoline team
4 years ago
Hello No123sk, this vibrator was designed for insertion into the vagina. The product has not been tested in the anal area. Due to the anatomical differences (between the vagina and anal canal), we do not recommend inserting the Ceylor Sensual Lover vibrator into the anus. Best regards, your M-Infoline Team
Guest
4 years ago
Is this vibrator also suitable for vaginal use?
4 years ago
Good morning Hello 123-. We are happy to confirm that this vibrator is suitable for vaginal use. Best regards, your M-Infoline team