The bed and mattress I ordered are fine, the quality matches the price. However, the service from Micasa was simply bad! No information about delivery delays, no reply to inquiries by email, no information available by phone in any language, forwarding to the desert with no answer, no thanks Micasa, if you can't do better then leave it alone.
Hello hugu. Thank you very much for your order and your message. We are very sorry that our service did not meet your expectations and apologize for the inconvenience. Unfortunately, it is not usually possible to provide exact delivery times for furniture. On the one hand, we order many items directly from the manufacturers, and on the other hand, there may be bottlenecks in the delivery of the furniture. For this reason, we do not communicate fixed delivery dates in advance and exclude liability for longer delivery times in our General Terms and Conditions. We ask for your understanding and hope that we have been able to explain the background to our delivery times in these lines. Best regards, your M-Infoline team
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