14 questions
If there is no longer a successor model, how can I get replacement brushes in the future?
Hello Josh139, thank you for your inquiry. We will be happy to help you with your question. The Candida clip-on brushes will continue to be available via Migros Service (Migros Service article number 9000031412). https://www.migros-service.ch/de/s?q=9000031412 If you have any other questions, please do not hesitate to contact us. We will be happy to help you. Your Migros specialist store team
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Will there be a successor product?
Hello Josh139, thank you for your inquiry. We are happy to help you with your question. Unfortunately, there is no successor model, this is a discontinued item. However, we can recommend the article 718118900000. You can also get advice via our video consultation or in one of our stores. https://www.melectronics.ch/en/p/718118900000/philips-hx3671-13-weiss If you have any other questions, please do not hesitate to contact us. We will be happy to help you. Your Migros specialist store team
According to the Kassensturz test, this toothbrush has very good results. I am all the more surprised by the response from Migros_Fachmarkt_AG.
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Hello Is this product being discontinued? I was told at the store that they no longer have any in stock and will no longer be supplied in the future. That would be a shame. I also still have 3 boxes of attachments, thanks for the feedback.
Hello netSprite17 Thank you for your question. Exactly, this is a discontinued item. However, some stores still have stock. You can see which ones these are in our online store: https://www.melectronics.ch/en/p/717928700000/candida-power Of course, you can also tell us your location at socialmedia@migros-service.ch so that we can check where the toothbrush is still available nearby. Your Migros specialist store team
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How long do the batteries last?
Does the toothbrush always have to be on the charging station?
Hi WiMä23 Thank you for your question. The toothbrush does not always need to be in the charging station. The battery lasts for around 30 minutes when fully charged. However, this depends somewhat on how much pressure is applied when brushing. If you brush with a lot of pressure, the running time may be slightly shorter. We hope this information has helped you. Your Migros specialist store team.
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How do you change the brush? I have to use a lot of force and I'm a bit afraid of damaging it.
Hello Samiotis, thank you for your request. Changing the brush does require a bit of strength. We are already working on a solution that will make it easy to replace the brushes for future productions of this toothbrush. Best regards, your M-Infoline team
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Dear Migros team Is this still the same toothbrush as in 2016? I would like to buy it, but I'm a bit afraid that because it's already old, the brush attachments will no longer be available in 2-3 years. If new Candida attachments come out, what are the chances that they will still be compatible? LG and thank you
Hello Max8234, thank you for your inquiry. At Candida, all replacement brushes fit all toothbrushes. In addition, all private label replacement brushes can be ordered from M-Service for 10 years. Best regards, your M-Infoline team
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Hello, I would like to know whether the battery needs to be completely discharged after the initial charge before the next charge. Does the device indicate that it needs to be charged? Unfortunately, there is nothing about this in the operating instructions. Thank you very much for your answer!
Hello Estomihi, thank you for your inquiry. I apologize for the delay in getting back to you. You can charge the toothbrush until the LED light flashes. Regular charging every week is also possible so that the brush maintains its maximum performance. We will contact you separately about this. Best regards, your M-Infoline team
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Hello, I would like to know how to remove the brush head from the Candida Power Sonic sonic toothbrush? It is so tight and I don't want to damage anything by pulling harder. thank you very much
Hello MoNo758, thank you for your question. You can pull a little harder to remove the brush head. If it doesn't work, please contact us again or show it to your melectronics customer service. Best regards, your M-Infoline team
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Hello, I would like to know if you can travel with this brush and also charge the brush with 110V (USA&South America)? Thank you.
Hello Luc, thank you for your question. It may work, but the device will operate at reduced power, if at all. Best regards, your M-Infoline team
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